Role Description The Department of Community Health (DCH) is seeking a qualified Customer Service Specialist for the Georgia State Board of Pharmacy. This role works and communicates with the public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. - Answer inquiries from internal and external customers - Receive and review inquiries and customer service issues - Answer questions and distribute appropriate Board literature - Provide recommendations for features or information services - Provide data entry for incoming applications and license requests - Review application data, applicant profiles, call center data, or other program function areas - Receive and respond to telephone calls, emails, and/or faxes - Assist customers, applicants, visitors, personnel and/or officials regarding regulations, policies, and procedures - Serve as phone backup to front desk staff - Generate written responses to customer inquiries - Retrieve computer records and enter or update databases - Record application fees collected for services - Receive, sort, and distribute mail for processing - Scan and index incoming documents - Maintain the departmental filing system Qualifications - High school diploma/GED and six (6) months of experience handling customer's questions, complaints and/or providing information. Requirements - Bachelor’s degree OR two years of customer service in communicating information Benefits - Generous benefits package including employee retirement plan - Paid holidays annually - Vacation and sick leave - Health, dental, vision, legal, disability, accidental death and dismemberment insurance - Health and child care spending account

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company. This position also assists with various internal tasks that ensure a high level of overall client satisfaction. Responsibilities - Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. - Document all incoming calls and dialogue within company software. - Resolve client drug benefit concerns of a medical, financial, or technological nature. - Provides enrollment support for new PACE enrollees. - Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. - Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. - Provides help desk support to network pharmacies. - Education PACE staff regarding CK and network pharmacy processes for facility participants. - Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. - Coordinates and sets up couriers to ensure timely medication delivery. - Attend department and company meetings and educational programs upon request. - Ensures that HIPAA guidelines are followed in every communication with clients. - Interest in learning new tasks for development purposes. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - Associate’s degree preferred. High School Diploma or equivalent required. - CPhT (Certified Pharmacy Technician) certification, a plus. Experience - 1 year of customer service/member service experience in a call center or similar, required. - Health care industry experience, a plus. - Experience in a pharmacy support role, a plus. - Knowledge of plan and benefit structures and Medicare guidelines, a plus. Skills and Abilities - Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. - Excellent communication skills, both verbal and written. - Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. - Must have a strong patient centered focus. - Excellent communication skills, especially via phone. - Understanding of clinical terms and impacts. - Able to multi-task and handle multiple priorities without sacrificing quality. - Detail oriented and organized. Physical/Mental Demands This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule - Thursday-Monday, 11:00AM-7:30PM ET - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Do you enjoy helping people, organizing details, and bringing plans together smoothly? We're looking for reliable, detail-oriented individuals who enjoy supporting others and creating great experiences behind the scenes. This is a fully remote opportunity where you'll help coordinate plans, manage details, and assist clients throughout their experience from start to finish. If you're someone who likes staying organized, communicating with people, and working independently from home, this could be a great fit. No previous industry experience is required — training and support are provided. What You'll Do - Connect with clients to understand their needs and preferences - Organize schedules, confirmations, and important details - Provide friendly and professional communication throughout the process - Ensure everything runs smoothly by managing logistics and updates - Help create a seamless and positive client experience What We're Looking For - Strong communication and people skills - Someone who enjoys staying organized and managing details - Ability to work independently and stay motivated in a remote environment - Basic comfort with technology and online tools - Customer service, coordination, or planning experience is helpful but not required We are happy to train the right person who is reliable, positive, and eager to learn. Why People Love This Opportunity - 100% Remote — work from anywhere - Flexible schedule options - Ongoing training and support provided - Growth opportunities available - Work independently while being part of a supportive team Location Requirements Applicants must be citizens or authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain. If you enjoy helping people, staying organized, and working remotely, we'd love to hear from you. Apply today to learn more about this flexible opportunity.

Role Description AO Globe Life is actively hiring those ready to help families and individuals across the U.S. access critical benefit programs—all from the comfort of your home. This is a mission-driven, remote-first position offering professional growth, meaningful work, and a strong sense of purpose. Whether you're early in your career or making a change, this is your chance to make a real impact while building long-term income and development opportunities. - Conduct scheduled virtual consultations to assess client needs - Guide clients through benefit options and enrollment processes with clarity and professionalism - Maintain accurate client records and follow-up communications - Deliver a high level of service and build lasting client relationships - Participate in ongoing training, development, and team meetings Qualifications - Strong communicators with a client-first mindset - Self-starters who are highly organized and independent - Individuals comfortable using Zoom, digital tools, and cloud-based systems - Professionals with experience in customer service, sales, or consulting (preferred, not required) - People who are coachable, growth-minded, and aligned with service-based work Requirements - Must be authorized to work in the United States - Must have a Windows-based laptop or PC with webcam and a reliable internet connection Benefits - 100% remote position – work from anywhere in the U.S. - Flexible scheduling – manage your workday around your life - All leads provided – no cold calling or door-to-door outreach - Vested renewal commissions – long-term earning potential - Full training and ongoing development support - Supportive and collaborative team environment - Leadership and advancement opportunities for top performers Company Description For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working-class families. We proudly serve union members, veterans, credit unions, and associations nationwide—offering stability, purpose, and real growth for our remote-first team. Ready to grow a meaningful career on your terms? Apply today and discover the impact you can make—without leaving your home.