Role Description AO Globe Life is actively hiring those ready to help families and individuals across the U.S. access critical benefit programs—all from the comfort of your home. This is a mission-driven, remote-first position offering professional growth, meaningful work, and a strong sense of purpose. Whether you're early in your career or making a change, this is your chance to make a real impact while building long-term income and development opportunities. - Conduct scheduled virtual consultations to assess client needs - Guide clients through benefit options and enrollment processes with clarity and professionalism - Maintain accurate client records and follow-up communications - Deliver a high level of service and build lasting client relationships - Participate in ongoing training, development, and team meetings Qualifications - Strong communicators with a client-first mindset - Self-starters who are highly organized and independent - Individuals comfortable using Zoom, digital tools, and cloud-based systems - Professionals with experience in customer service, sales, or consulting (preferred, not required) - People who are coachable, growth-minded, and aligned with service-based work Requirements - Must be authorized to work in the United States - Must have a Windows-based laptop or PC with webcam and a reliable internet connection Benefits - 100% remote position – work from anywhere in the U.S. - Flexible scheduling – manage your workday around your life - All leads provided – no cold calling or door-to-door outreach - Vested renewal commissions – long-term earning potential - Full training and ongoing development support - Supportive and collaborative team environment - Leadership and advancement opportunities for top performers Company Description For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working-class families. We proudly serve union members, veterans, credit unions, and associations nationwide—offering stability, purpose, and real growth for our remote-first team. Ready to grow a meaningful career on your terms? Apply today and discover the impact you can make—without leaving your home.

Role Description ASRC Federal Data Network Technologies LLC, a subsidiary of ASRC Federal, is seeking a Technical Support Specialist to support our Prime NOAA program based in Silver Spring, MD. This is a remote position. The Financial Management Data System (FMDS) is a budget planning and execution analysis tool that provides key organizational data to every level of NOAA financial management personnel. - Technical Support & Incident Management - Respond to requests for technical assistance via phone, email, or web queue, including Google chat messaging. - Provide first-line IT incident and problem management support for end users, troubleshooting FMDS. - Manage, track, and resolve support tickets using the ServiceNow ticketing system, escalating unresolved issues as necessary. - Triage and open service desk tickets in ServiceNow, ensuring proper information is collected from users. - Support FMDS new features, upgrades, etc. - Create and update technical documentation, troubleshooting and How To guides, and training materials as needed. - Collaboration and Communication - Assist end users in learning FMDS, new features, and functionality by providing hands-on training and support. - Assist in developing and maintaining end-user documentation, including quick reference guides, FAQs, and detailed user manuals. - Create and update “how-to” guides and pre-recorded training videos to simplify recurring support topics. - Collaborate with documentation manager, product support, development, and data teams as needed. - Deliver one-on-one or group training sessions to enhance user proficiency and reduce recurring helpdesk incidents. - Gather feedback from users and helpdesk metrics to identify training gaps and improve documentation quality. Qualifications - Strong technical troubleshooting skills with experience in IT support environments. - Understanding of project management and familiarity with business analysis methodologies. - Excellent communication skills, with the ability to work collaboratively across different teams and clientele. - Demonstrated ability to recognize and manage risks, monitor progress, and discuss and realign strategic objectives as needed. - Experience in gathering and analyzing requirements and documenting business processes using industry best practices. - BS/BA + 8 years of demonstrated experience. - General understanding or background in finance and financial concepts is desirable but not required. - Familiarity with budgets, forecasting, obligations, funding, costs, invoicing, etc. Benefits - Competitive pay and benefits packages. - Health care, dental, vision, life insurance. - 401(k) and education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

• Assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities • Handle high volume of Bilingual Spanish incoming calls in a prompt and professional manner • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals • Maintain complete and accurate documentation of leaves within our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times • Maintain a positive, empathetic, and professional behavior towards the customers at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative ideas that can support the ongoing growth of the FMLA Department • Other duties as assigned

• Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies • Handle high volume of incoming calls in a prompt and professional manner • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals • Maintain complete and accurate documentation of leaves within our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times • Maintain a positive, empathetic, and professional behavior towards the customers at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative ideas that can support the ongoing growth of the Absence Department • Other duties as assigned