• Act as the HubSpot CRM subject matter expert on overseeing its management, maintenance, and optimization across multiple client accounts. • Develop and execute innovative strategies and frameworks using HubSpot's suite of tools to meet or exceed client expectations. • Collaborate with internal teams in architecture designs ensuring the HubSpot product suite is fully optimized for our clients. • Configure and customize HubSpot environments based on specific client needs, including automation workflows, custom analytics filters, and report building. • Lead HubSpot onboarding and training sessions for clients to ensure proficient use of the platform. • Monitor and analyze performance metrics within HubSpot to recommend strategic improvements to leverage their CRM ecosystem. • Manage and deliver projects involving, documentation, loom videos and integration of various technologies with HubSpot, ensuring seamless data flow and functionality. • Stay up-to-date with the latest developments in HubSpot features and trends to continually contribute in growing our social media presence. • Work on internal projects outside of CRM Support, such as website build and maintenance, social content posting, project management and documentation ownership.

• Take full ownership of the end-to-end customer journey after the sale • Build, mentor, and manage a strong team of Customer Success Managers • Architect a seamless implementation process for complex solutions • Partner with Sales to identify upsell and cross-sell opportunities • Define customer health scoring, segmentation, and maintain data accuracy • Serve as the voice of the customer internally

See something that should exist? Build it.See a better way? Do it. At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI. And we believe customer data should belong to the brands who earn it — not third-party platforms. Terrific is hiring Customer Success Managers in multiple locations to help shape the future of social commerce. The RoleWe are hiring a builder to own and scale the customer lifecycle after the deal is closed. We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific. This role exists to turn customers into successful, long-term partners. What You Will Build You will help define how customers experience Terrific post-sale. Your work will directly shape: - How customers onboard and reach first value - How customers adopt core features and build habits - How we identify and act on expansion opportunities - How we reduce churn and increase retention - How Terrific turns customers into long-term growth partners You’ll build the playbooks, lifecycle, and touchpoints that drive retention and expansion. What You Will Own You will own the customer lifecycle end-to-end: Onboarding → Activation → Adoption → Retention → Expansion Customer Lifecycle Ownership - Own a portfolio of mid-market and enterprise customers - Lead onboarding and ensure fast time-to-value - Drive product adoption and ongoing engagement - Build strong relationships with key stakeholders Activation & Adoption - Ensure customers successfully launch and use Terrific - Identify friction points in onboarding and usage - Proactively guide customers toward best practices - Turn product usage into measurable outcomes Retention & Expansion - Monitor account health and identify risks early - Drive renewals and reduce churn - Identify and execute expansion opportunities - Partner with Sales on upsells and account growth Product & Feedback Loop - Act as the voice of the customer internally - Provide structured feedback to Product and Engineering - Identify patterns across accounts and surface insights - Help improve onboarding and product experience Systems & Scale - Help build CS playbooks, processes, and lifecycle journeys - Define what “good” looks like across onboarding and engagement - Contribute to dashboards, health scoring, and reporting - Create repeatable processes that scale You will have real ownership and autonomy. Who You Are You are someone who understands that customer success is about outcomes, not activity. Requirements - 2+ years in Customer Success, Account Management, or similar roles - Experience working with SaaS products and customer lifecycles - Strong ability to manage relationships and drive outcomes - Experience onboarding and supporting mid-market or enterprise customers - High ownership and proactive mindset Nice to Have - Experience in eCommerce, media, or digital platforms - Experience working in fast-paced or early-stage environments - Familiarity with tools like HubSpot, Gainsight, Intercom, or similar - Experience working closely with product teams Why This Role Matters You won’t inherit a fully built customer journey.You’ll help define how customers succeed with Terrific. Your work will directly impact retention, expansion, and long-term revenue. Why Terrific? Terrific is a focused, execution-driven company where strong operators have direct impact. You’ll work closely with leadership to shape how we grow. We move fast, operate with high ownership, and value people who build. Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building. Be part of the change that’s quietly reshaping how people discover and buy online.Passionate about social media and e-commerce? Come build what’s next at Terrific.

• The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. • This role will be focused on growing CloudMoyo’s Icertis Contract Intelligence Platform services business which includes Consulting, Implementation, Integration, Analytics, GenAI, AI-driven Contract Intelligence, Application Development and Managed Services. • Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise. • The role requires the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our clients’ enterprise modernization journey, including adoption of AI-enabled contract lifecycle capabilities such as contract analytics, risk intelligence, and automated authoring. • The candidate will be responsible for driving new sales in the US.