Terrific innovation LTD

See something that should exist? Build it.See a better way? Do it. At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI. And we believe customer data should belong to the brands who earn it — not third-party platforms. Terrific is hiring Customer Success Managers in multiple locations to help shape the future of social commerce. The RoleWe are hiring a builder to own and scale the customer lifecycle after the deal is closed. We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific. This role exists to turn customers into successful, long-term partners. What You Will Build You will help define how customers experience Terrific post-sale. Your work will directly shape: - How customers onboard and reach first value - How customers adopt core features and build habits - How we identify and act on expansion opportunities - How we reduce churn and increase retention - How Terrific turns customers into long-term growth partners You’ll build the playbooks, lifecycle, and touchpoints that drive retention and expansion. What You Will Own You will own the customer lifecycle end-to-end: Onboarding → Activation → Adoption → Retention → Expansion Customer Lifecycle Ownership - Own a portfolio of mid-market and enterprise customers - Lead onboarding and ensure fast time-to-value - Drive product adoption and ongoing engagement - Build strong relationships with key stakeholders Activation & Adoption - Ensure customers successfully launch and use Terrific - Identify friction points in onboarding and usage - Proactively guide customers toward best practices - Turn product usage into measurable outcomes Retention & Expansion - Monitor account health and identify risks early - Drive renewals and reduce churn - Identify and execute expansion opportunities - Partner with Sales on upsells and account growth Product & Feedback Loop - Act as the voice of the customer internally - Provide structured feedback to Product and Engineering - Identify patterns across accounts and surface insights - Help improve onboarding and product experience Systems & Scale - Help build CS playbooks, processes, and lifecycle journeys - Define what “good” looks like across onboarding and engagement - Contribute to dashboards, health scoring, and reporting - Create repeatable processes that scale You will have real ownership and autonomy. Who You Are You are someone who understands that customer success is about outcomes, not activity. Requirements - 2+ years in Customer Success, Account Management, or similar roles - Experience working with SaaS products and customer lifecycles - Strong ability to manage relationships and drive outcomes - Experience onboarding and supporting mid-market or enterprise customers - High ownership and proactive mindset Nice to Have - Experience in eCommerce, media, or digital platforms - Experience working in fast-paced or early-stage environments - Familiarity with tools like HubSpot, Gainsight, Intercom, or similar - Experience working closely with product teams Why This Role Matters You won’t inherit a fully built customer journey.You’ll help define how customers succeed with Terrific. Your work will directly impact retention, expansion, and long-term revenue. Why Terrific? Terrific is a focused, execution-driven company where strong operators have direct impact. You’ll work closely with leadership to shape how we grow. We move fast, operate with high ownership, and value people who build. Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building. Be part of the change that’s quietly reshaping how people discover and buy online.Passionate about social media and e-commerce? Come build what’s next at Terrific.

See something that should exist? Build it.See a better way? Do it. At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI. And we believe customer data should belong to the brands who earn it — not third-party platforms. Terrific is hiring Account Executives to work remotely from multiple locations to help shape the future of social commerce. The Role We are hiring a builder to own and close revenue across mid-market and enterprise customers. We have strong product momentum and market interest. Now we need someone who can turn that into consistent, high-quality deals. This role exists to drive new business while helping define how Terrific sells. This is not a maintenance role. This is a creation role. What You Will Build You will help define and execute Terrific’s go-to-market motion across mid-market and enterprise. Your work will directly shape: - How we position Terrific to different customer segments - How we run discovery and uncover real business needs - How we move deals efficiently from first conversation to close - How we expand accounts and drive long-term value - How Terrific wins in competitive sales cycles You’ll help build the messaging, sales approach, and deal strategy that drives revenue. What You Will Own You will own the full sales cycle end-to-end: Pipeline → Discovery → Solution → Close → Expansion Revenue Ownership - Own a pipeline of mid-market and enterprise opportunities - Run full-cycle sales from first meeting through close - Consistently meet or exceed revenue targets - Manage deal strategy, negotiation, and closing Sales Execution - Lead high-quality discovery conversations with decision-makers - Translate customer needs into tailored solutions - Run product demos and articulate clear business value - Navigate multi-stakeholder sales cycles Pipeline Generation (with support) - Partner with SDR/marketing/product to build pipeline - Proactively source and develop new opportunities when needed - Maintain strong pipeline hygiene and forecasting accuracy Product & Feedback Loop - Act as the voice of the customer internally - Provide feedback to Product and Engineering on gaps and opportunities - Help refine positioning based on real market conversations Expansion & Account Growth - Identify upsell and expansion opportunities - Build strong relationships with customers post-close - Drive long-term revenue growth within accounts You will have real ownership and autonomy. Who You Are You are a strong closer who understands how to run thoughtful, structured sales processes while adapting to a fast-moving product and market. Requirements - 4–8+ years in SaaS sales (closing role) - Experience selling to mid-market and/or enterprise customers - Proven track record of meeting or exceeding quota - Strong discovery, qualification, and deal management skills - Ability to run complex, multi-stakeholder sales cycles - High ownership and ability to operate independently Nice to Have - Experience selling into eCommerce, media, or digital platforms - Experience with PLG or product-led sales environments - Familiarity with tools like HubSpot, Salesforce, Gong, or similar - Experience selling technical or data-driven products Why This Role Matters You won’t inherit a rigid sales playbook.You’ll help define how Terrific sells. Your work will directly impact revenue, product direction, and how we scale. Why Terrific? Terrific is a focused, execution-driven company where strong operators have direct impact. You’ll work closely with leadership to shape how we grow. We move fast, operate with high ownership, and value people who build. Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building. Be part of the change that’s quietly reshaping how people discover and buy online.Passionate about social media and e-commerce? Come build what’s next at Terrific.