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Formant logo
Formant

The data platform for robotics companies

Forward Deployed Engineer, Customer Facing

Location

Arizona + 10 moreAll locations: Arizona | California | Colorado | Illinois | Kansas | New York | North Carolina | Oklahoma | Oregon | Massachusetts | Pennsylvania

Posted

78 days ago

Salary

$120K - $140K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishPythonReactSQLTypeScript

Job Description

Forward Deployed Engineer, Customer Facing

Formant

• Support and implement end-to-end AI deployments for customers, from discovery through production rollout • Participate in on-site customer engagements (approximately 25–35% travel) • Work with external stakeholders to translate customer operational needs into technical requirements and working solutions • Troubleshoot and resolve production issues in collaboration with engineering • Help document best practices and implementation playbooks • Build and iterate on LLM-powered workflows, RAG pipelines, and AI-assisted automation tools • Prototype quickly while balancing reliability and performance • Integrate with customer systems and APIs • Navigate real-world physical constraints (latency, connectivity, hardware limitations) • Contribute reusable components that accelerate future deployments • Support existing external customers and resolve their potential issues • Partner with product engineering to relay field feedback and improve platform capabilities • Support technical conversations during customer engagements • Help enable customer teams through documentation and training materials • Contribute insights that shape product roadmap and deployment strategy

Job Requirements

  • 2–4 years in a customer-facing technical role (Solutions Engineering, Implementation Engineering, Technical Support Engineering, or similar)
  • Exposure to LLMs, prompt engineering, or AI/ML workflows (production experience a plus but not required) and appetite working with AI tools
  • Experience deploying technical solutions into production environments
  • Strong programming skills in Python or TypeScript
  • Comfortable working in ambiguity and learning new domains quickly
  • Willingness to travel for customer deployments (25–35%)
  • Experience integrating APIs and building full-stack solutions
  • Familiarity with React or SQL
  • Exposure to robotics or physical systems (ROS, AMRs, industrial automation, etc.)
  • Experience at a startup or in a fast-paced environment
  • Background working with operational or industrial customers

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