• Conduct engaging demonstrations and workshops with prospects, partners and clients • Lead or support pre implementation analysis studies • Clearly outline project scopes to meet client needs • Identify which requirements are met via existing capabilities vs requiring product development • Identify and document assumptions that impact project delivery • Collaborate with stakeholders to plan and allocate resources effectively • Prepare and present detailed SOW documents • Work closely with the sales team to address commercial aspects • Collaborate with project teams to prepare for sold projects • Drive continuous improvement programs for demonstration environments • Support the completion of RFIs and RFPs • Contribute to the ongoing evolution of pre-sales methodologies and policies • Ensure the security of systems, data, and people by following company security policies

• A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCE’s Recording and Quality Management solutions. • Through discovery, requirements gathering, validation, and demonstration, the Solution Engineer will connect customer needs to tailored solutions. • They will be a trusted advisor capable of articulating the value of NiCE’s Workforce Augmentation solutions to both business and technical stakeholders. • Deliver compelling demonstrations that align NiCE’s Recording and Quality Management solutions with the customer’s unique business challenges. • Identify and address all functional and technical challenges of assigned accounts. • Interpret customer requirements with precision and utilize strategic questioning to exceed expectations. • Educate and influence clients on how NiCE’s solutions deliver superior value, ease of use, and measurable benefits. • Take the lead in all technical elements of the sales cycle. • Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness. • Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy. • Lead sales enablement sessions to educate internal teams, partners, and customers on Recording, QM, Compliance, and AI innovations. • Act as a subject‑matter expert (SME) on Recording and QM within larger cross‑portfolio opportunities including WEM, CCaaS, and CX transformations. • Demonstrate expertise in integrating NiCE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs). • Respond to RFIs/RFPs, addressing both functional and technical components with expertise. • Demonstrate strong understanding of AI and Generative AI concepts, including LLMs, NLU/NLP, speech analytics, summarization engines, and AI‑driven automation. • Articulate how NiCE’s AI frameworks (e.g., Enlighten AI, GenAI‑powered QM, AI scoring, forecasting intelligence) solve customer challenges.

• Collaborate with the Sales and BID teams in preparing tender responses and develop tailored presentations and proposals that address specific client needs and challenges • Conduct comprehensive software demonstrations to potential clients, highlighting the key features and benefits of NEC Revenues and Benefits solutions • Maintaining and testing pre-sales databases for each software release, ensuring new functionality is incorporated into demonstrations. • Configuring, building, and showcasing all relevant modules effectively. • Delivering both high-level overviews and in-depth demonstrations of system functionality to support new business opportunities and account management. • Acting as a subject matter expert for internal and external queries related to revenues and general system functionality. • Building strong customer relationships to support sales growth and develop case studies. • Collaborating with the product team to the development of product roadmaps by providing market insights and client feedback. • Participate in industry events and conferences to promote NEC solutions and build relationships with key stakeholders

• Prepare and deliver high-quality product presentations and demos, both onsite and remote • Help prospects understand how Witboost integrates with their existing ecosystem (data platforms, CI/CD, governance tools, catalogs, ticketing systems) • Support Sales in qualifying opportunities and shaping technically sound deal strategies • Define when a POC or MVP is the right next step and scope it clearly • Contribute to RFP/RFI responses and technical due diligence • Act as a bridge between customers and product, sharing feedback and field insights • Build reusable demo assets, solution patterns and reference architectures