Description Job Summary The Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience. This position can also be remote but must be located in Eastern PA. Key Responsibilities - Conduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructions - Respond to patient inquiries related to post-surgical care, symptoms, and recover expectations - Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate - Assist with prescription refill requests and questions regarding prescriptions - Support prior authorization and biologic process, including tracking approvals and denials in Tandem - Assist billing team with collecting on overdue patient balances - Document all patient interactions accurately in the EMR system - Collaborate with clinical and administrative teams to ensure continuity of care - Assist with increasing patient retention by identifying and contacting patients to schedule return visits Requirements Qualifications - High school diploma or equivalent required; associate or bachelor’s degree preferred - 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferred - Familiarity with dermatologic procedures and post-care instructions is required - Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred. - Strong communication skills - High attention to detail and accuracy in documentation - Customer-service orientated with a compassionate, patient-first approach - Self- starter and ability to work independently

Description Job Title: Crisis Support Specialist Department: Crisis Response Center Reports to: Crisis Communications Program Manager Job Classification: Exempt, full-time Job Summary: Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance. As part of the clinical team, CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics. CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being. Essential Job Responsibilities: - Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens. - Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery. - Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience. - Facilitate the use of natural supports and community resources to enhance recovery and resilience. - Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals. - Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention. - Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services. - Ensure adherence to all procedures and protocols for the specific service queue (text/chat, crisis calls, or care coordination). - Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts. - Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served. - Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact. - Complete all required documentation accurately and in a timely manner. - Maintain current knowledge of all agency and program trainings, completing them as required. - Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude. - Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards. - Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization. - Demonstrate the ability to work effectively within a team and independently when necessary. - Perform any additional duties as assigned to support the organization's mission and objectives. Physical Demands: - Frequently required to speak, write, type, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift, or carry 20 pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be assigned to this position at any time. This job description does not limit or imply that these are the only tasks the employee(s) in this role will be responsible for. Employees are expected to follow any job-related instructions and carry out any job-related tasks as directed by their supervisor. Benefits: - Flexible scheduling options to promote a healthy work-life balance. - Fully remote work capabilities. - HealthSource covers 65% of health and dental insurance premiums. - Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. - Eligibility to participate in our 401k matching program after one year of employment. - Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. - HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification. - A variety of other benefits are offered and can be found in the Employee Handbook. - Opportunities for career advancement within the organization. - Additional benefits are available and outlined in the Employee Handbook. Career Advancement Opportunities: HealthSource Integrated Solutions values employees having access to professional development and career advancement opportunities for the retention of employees and maintenance of quality services. Below is an outline of the career advancement eligibility requirements for crisis support specialists based on years of service and competencies. Crisis Support Specialist - Less than one (1) year of service with HealthSource. - New hires who demonstrate introductory knowledge and skills for service provision. - Participates in shadowing or reverse shadowing with a CSS I or above. - Demonstrates ability to work independently most of the time after the initial training period Crisis Support Specialist I - One (1) year or more years of service with HealthSource. - Demonstrates basic skills and knowledge necessary to provide care in one or more modality or on one or more lines of service. - Provides care on one primary service area: either text/chat support, crisis calls, or care coordination for individuals in crisis or partners seeking assistance. Crisis Support Specialist II (+$2, per hour) - Two (2) years or more of service with HealthSource. - Demonstrates proficiency in service provision across all modalities and lines of service. - Independently responds to incoming contacts and navigate moderately complex cases with infrequent supervisor support. - Certified Specialist through the International Council for Helplines (ICH). Crisis Support Specialist III (+$2, per hour) - Three (3) years or more of service with HealthSource. - Demonstrates mastery in service provision across all modalities and lines of service. - Provides immediate assistance and mentorship to Crisis Support Specialists in training, while also responding to incoming contacts and care coordination requests. - Troubleshoots complex cases with staff and ensure adherence to protocols. - Certified Specialist through the International Council for Helplines (ICH). Diversity, Equity, Inclusion and Belonging: HealthSource Integrated Solutions is committed to creating and nurturing a diverse, inclusive, and equitable work environment where everyone feels a sense of belonging. As an equal opportunity employer, we welcome all applicants and provide employment consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Requirements Required Job Qualifications: - Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered. - A minimum of two (2) years of experience providing person-centered support services. - Proficiency with computers and prior experience using technology independently in a professional setting. - Strong verbal and written communication skills, organizational abilities, and interpersonal skills, especially in working with diverse populations. - Demonstrates excellent customer service abilities. - Ability to quickly learn and navigate new technologies, including software programs and phone systems. - Demonstrates ability to work independently as well as collaboratively with others. - Capable of maintaining effective and cooperative working relationships with both internal and external stakeholders, aligned with HealthSource’s mission. - Displays a positive and proactive attitude towards navigating change and overcoming challenges in a dynamic work environment. - Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) in accordance with established guidelines and deadlines. - Must pass all required background checks successfully. Preferred Job Qualifications: - One (1) year of experience working in a Certified Community Behavioral Health Clinic (CCBHC) or Community Mental Health Center (CMHC). - Previous experience providing crisis intervention services (minimum one (1) year) - International Council for Helplines (ICH) Crisis Helpline Specialist Certification within 12 months of hire.

Title: Precertification Representative PRN HCA Houston Healthcare Southeast Pasadena, TX, United States PRN/Per Diem Work From Home Admitting Registration Clerical and Scheduling Job ID: 4367774 Job Description: Introduction This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Precertification Representative Work from Home Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. - Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. - Free counseling services and resources for emotional, physical and financial wellbeing - 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) - Employee Stock Purchase Plan with 10% off HCA Healthcare stock - Family support through fertility and family building benefits with Progyny and adoption assistance. - Referral services for child, elder and pet care, home and auto repair, event planning and more - Consumer discounts through Abenity and Consumer Discounts - Retirement readiness, rollover assistance services and preferred banking partnerships - Education assistance (tuition, student loan, certification support, dependent scholarships) - Colleague recognition program - Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) - Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Precertification Representative for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications The Precertification Representative is responsible for requesting, obtaining and following up on authorization requests. Requests and interdepartmental scheduling with minimal delay to customer. Correct utilization of all systems and accurately enters all mandatory information. Provides instructions to patients and physician's staff on authorization requirements and information. Establish and maintain a working knowledge and vocabulary of scheduled procedures. Manage daily operations including but not limited to: Meditech, Orders Management System, Call Center Equipment (phones, etc.), payer websites. In this role you will: - Requests, obtains and follows up on authorization requests - Processes Phoned and/or faxed requests processed in a prompt and timely manner - Stat requests and interdepartmental scheduling processed promptly; - Contacts the facilities, physicians' offices and/or insurance companies to resolve denials/appeals - Schedules patient tests, and/or procedures in a prompt, courteous manner; - Correctly utilizes the features of the Meditech system and accurately enters necessary information; - Instructs patients and physician staff on authorization, test preparation and registration information; - Establishes and maintains a working knowledge and vocabulary of procedures scheduled; - Demonstrates the willingness and ability to process requests for diagnostic procedures and coordinates the Peer to Peer function as needs arise - Checks patient orders for compliance with Medicare guidelines - Processes physician's orders in accordance with department standards - Assists with orientation of new employees as needed and serves as a resource within the department; - Displays confidence when processing difficult or interdepartmental requests; - Recognized by customers as knowledgeable and helpful Qualifications: - High school diploma or GED preferred. - One year of precertification experience preferred - Previous Call Center Experience preferred - Meditech experience a plus - Virtual Employees are required to have wired High Speed Internet Speed 25 MBS Download and15MBS Upload - Remote employees are required to live within 60 miles of an HCA hospital. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Precertification Representative PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description Our Login Management Specialists expertly and meticulously setup and maintain login account information on utility provider websites. We value problem-solving here at Conservice, so you'll need an investigative spirit to be successful. If you're looking for a chance to use your communication skills in a professional environment, then this is the job for you! - Contacting and working with providers through phone call and email - Recording and updating pertinent information into Conservice software - Accessing utility provider websites to set up login information Qualifications - Comfortable with internet browsing and website navigation - You have an advanced attention to detail - Able to make unaided decisions and prioritize your workload - Willing to adapt your workload to fit the changing needs of the company - Feel comfortable communicating in a professional manner - Confidence in your ability to work on a computer Requirements - High school diploma or equivalent Benefits - $12.25 + a performance-based bonus program - Schedule: Monday- Friday 8 am-5 pm MST - Location: Remote - Utah