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Agilent Technologies logo
Agilent Technologies

Premier Laboratory Partner for a Better World

Field Service Engineer

Field EngineerField EngineerFull TimeRemoteJuniorTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

California

Posted

91 days ago

Salary

$36 - $63 / hour

Seniority

Junior

Associate Degree1 yr expEnglish

Job Description

Field Service Engineer

Agilent Technologies

• Install and optimize hardware, software, and network products and configurations at customer sites. • Diagnose and resolve product performance problems to ensure optimal operation. • Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures. • Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed. • Advise customers on preventive maintenance and configurations to enhance product performance. • Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations. • Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: design is not included). • Serve as an internal resource on technical issues and manage product escalations. • Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customers. • Deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Job Requirements

  • Minimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field.
  • A Bachelor’s degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferred.
  • 1-2 years of experience with troubleshooting and problem-solving experience.
  • Candidates with good verbal and written communication skills.
  • This position requires transportation to support customers.
  • Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided.
  • Must enjoy visiting customers, and that may include occasional overnight stays if needed.
  • Must have a valid driver's license.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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