• Implementar, administrar y dar soporte a soluciones basadas en IBM Netcool • Diseñar y mantener integraciones de eventos de punta a punta • Desarrollar y ajustar reglas de procesamiento y correlación • Automatizar workflows para mejorar la eficiencia operativa • Resolver incidentes complejos y realizar troubleshooting técnico sobre plataformas críticas • Colaborar en la optimización del rendimiento y estabilidad del entorno de monitoreo • Acompañar iniciativas de mejora continua en contextos de alta exigencia operativa

• Own administration, configuration, and ongoing optimization of the marketing technology stack, including marketing automation, ABM platforms, attribution tools, and supporting systems. • Serve as the primary owner of marketing automation infrastructure. • Lead lifecycle stages and status management. • Lead scoring, routing, and qualification frameworks. • Lead and maintain integrations across marketing, sales, and data platforms to ensure accurate data flow and reliable reporting. • Establish governance, documentation, best practices, and a long-term marketing technology roadmap. • Partner with Campaign Operations and Demand Generation teams to operationalize multi-channel campaigns. • Ensure tracking, attribution, and performance measurement are built into campaign execution from inception. • Identify, evaluate, and implement AI-driven solutions that improve marketing execution, lead management, reporting, and operational efficiency. • Own upstream data quality, lifecycle definitions, attribution logic, and operational inputs that enable reliable analytics and performance measurement. • Lead complex marketing technology and operational initiatives end-to-end, including system implementations, migrations, integrations, and GTM process changes.

Role Description At TestRail, we help teams deliver high-quality software faster with the industry’s leading test management platform. We are seeking an Operations Analyst to own the systems, processes, and data that drive our go-to-market execution. This role sits at the intersection of finance and sales, ensuring clean financial handoffs, accurate reporting, and efficient operations. - Reconcile and validate financial data across billing, subscription, Stripe, HubSpot, and related finance systems - Resolve discrepancies, investigate data integrity issues, and ensure accurate handoff of data to Finance - Support Finance with monthly, quarterly, and annual close processes - Manage weekly, monthly, quarterly, and annual reporting of KPIs for Sales and Marketing - Analyze sales performance metrics, distribute quotas, and prepare commission reports - Research and analyze data to develop accurate sales forecasts and revenue projections - Collect, analyze, and interpret sales data to provide actionable insights and identify trends - Document and communicate sales processes and ensure consistent adoption across the team - Lead administrative and operational support for sales, including scheduling, invoicing, billing, and customer service alignment - Act as a liaison between Sales and other departments to ensure cross-functional coordination Qualifications - 2–5 years of experience in sales operations or revenue operations, ideally within SaaS - Strong financial acumen and ability to connect sales performance to revenue outcomes - Proven analytical and problem-solving skills to design and implement process improvements - Excellent communication skills for collaboration with sales, operations, marketing, and executive leadership - Demonstrated ability to deliver reliable reporting and actionable insights in fast-paced environments Company Description

• Drive initiatives that reduce healthcare utilization while enhancing member care and experience • Lead the design and implementation of workflows that prioritize member outcomes • Partner with CFO, Clinical team, and CGO to ensure new initiatives optimize operational efficiency • Collaborate with all functional areas to identify inefficiencies and implement streamlined workflows • Support development and delivery of training programs that equip teams with new knowledge and skills • Leverage internal and external data to identify trends, areas for improvement, and opportunities to enhance member care.