About Pivotal Health Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. About the Role We’re looking for a Payor Dispute Coordinator to support Pivotal’s federal healthcare dispute resolution workflows, including Independent Dispute Resolution (IDR) processes. In this role, you’ll manage dispute cases through the federal arbitration process, ensuring claims are reviewed, submitted, and tracked accurately. Federal IDR processes require strong attention to detail and analytical thinking to evaluate eligibility, documentation, and case requirements. You’ll work closely with internal teams and external partners to ensure disputes meet regulatory guidelines and progress through the arbitration process successfully. This is a great opportunity for someone with early professional experience who enjoys detail-oriented operational work and wants to develop expertise in healthcare reimbursement and regulatory processes. What You’ll Do - Manage federal IDR case workflows: Review and prepare dispute submissions, documentation, and case tracking across the federal arbitration process. - Evaluate dispute eligibility and documentation: Analyze claim information to ensure cases meet federal IDR requirements before submission. - Monitor arbitration timelines and correspondence: Track deadlines and review communications from health plans, arbitration entities, and internal teams to ensure cases progress appropriately. - Maintain operational tracking and documentation: Update internal systems and spreadsheets to maintain accurate case records, dispute statuses, and operational metrics. - Resolve submission issues and resubmissions: Identify errors or missing documentation and coordinate corrections to ensure disputes remain compliant and on schedule. - Support operational improvements: Contribute to refining workflows and documentation as the team builds more scalable dispute management processes. Who You Are - 2–4 years of experience in healthcare, insurance, reimbursement operations, or a similar regulated operational environment - Strong attention to detail with the ability to review documentation and identify inconsistencies or errors - Analytical thinker who can evaluate case information and determine eligibility or appropriate next steps - Comfortable working in Excel or Google Sheets to track cases and operational data - Able to manage multiple cases, deadlines, and regulatory timelines simultaneously - Strong written communication skills when coordinating with internal teams and external partners Extra Credit Experience - Familiarity with Independent Dispute Resolution (IDR), arbitration, or healthcare regulatory workflows - Experience working with operational tools such as Asana, Metabase, or similar systems Why You’ll Love Working Here We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team. Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. Employment Information Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship. Equal Employment Opportunity Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Reasonable Accommodations Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know. Background Checks Employment is contingent upon successful completion of applicable background checks, where permitted by law. At-Will Employment Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.

• Drive operational excellence and strengthen community coordination across Medical Affairs • Ensure efficient communication and processes within Medical Review Operations • Maintain and improve Medical Review workflows and community resources • Monitor timelines and operational KPIs, implementing necessary process improvements • Support onboarding and training across the Medical Review Community

• Under general direction, leads the System Application Engineers in their support of the construction sales team • Functions as an SAE for select reps, customers and/or projects • Ensures that assigned projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations • Avoids and minimizes slippage, following up to prevent re-occurrence • Provides training and support on project management practices and the Johnson Controls equipment order execution process • Supports pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design • Supports the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors • Works with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction and project financial results

Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising. As a Deal Operations Specialist, you will be the operational backbone for our premium programmatic marketplace. You will act as the bridge between technology and execution, managing the end-to-end lifecycle of programmatic deals for OpenX Partners. This is a high-impact role that requires a blend of technical expertise, analytical rigor, and a "solutions-first" mindset. You'll partner closely with internal teams to QA, troubleshoot, optimize, and resolve issues, ensuring a seamless experience for both clients and internal users. Responsibilities - 1. Deal Lifecycle Management - Execution & QA: Lead the end-to-end setup, QA, and deployment of deals, ensuring all inventory and data segments are aligned with client objectives. - Inventory Curation: Build premium audience packages using contextual data triggers and sitelist curation across Display, OLV, and CTV formats. - Performance Optimization: Proactively monitor deal health, pacing, and delivery. Identify “under-the-hood” yield opportunities to scale successful campaigns and optimize toward client-defined KPI goals such as CTR, CPA, VCR and Viewability. - 2. Technical Troubleshooting & Analytics - Problem Solving: Act as the primary point of contact for technical troubleshooting, resolving issues related to scale, bidding, and overall deal health. - Analytics: Skilled at analyzing large data sets to uncover trends, diagnose issues, and drive solutions. - Process Innovation: Help define and document "best-in-class" operational workflows to improve team efficiency and platform scalability. - Operational Accountability: Ensure timely resolution of cases in alignment with defined SLA standards and internal performance metrics. - 3. Strategic Partnership - Consultative Support: Partner with commercial teams to advise clients on the most effective transactional setups within the OpenX platform. - Cross-Functional Collaboration: Work closely with Product and Sales Engineering to pilot new features and provide feedback that drives the OpenX product roadmap. Requirements - 3–5 years of professional experience, with at least 2+ years of hands-on DSP/SSP, Tech Partner or Publisher experience (programmatic background is essential). - Technical Literacy: Deep understanding of AdTech protocols (RTB, OpenRTB) and the nuances of different formats (CTV, Mobile, Desktop). - Data Proficiency: Advanced Excel skills (Pivot Tables, VLOOKUPs, data modeling) and experience with visualization tools like BigQuery, LookerStudio Sigview. - Operational Excellence: Proven ability to manage multiple parallel projects in a fast-paced environment. Experience with Salesforce is a plus. - Regulatory Knowledge: A solid grasp of data privacy regulations (GDPR, CCPA) and their impact on programmatic targeting. - Soft Skills: A "self-starter" mentality with the ability to communicate complex technical concepts to non-technical stakeholders. - Independent and Accountable: Able to manage tasks autonomously, prioritize effectively, and deliver high-quality work with minimal direct. - Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. OpenX VALUES Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do. WE ARE ONE We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture WE ARE CUSTOMER CENTRIC We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care. OPENX IS OURS We are all owners of OpenX We all have a voice to improve OpenX We stake our personal and professional reputations on the excellence of our work We are not interested in just "doing our jobs"; we take ownership to drive results WE ARE AN OPEN BOOK We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. WE EVOLVE FAST We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious. OpenX TRAITS Our three traits capture what makes a great team member at OpenX. HUMBLE Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning. DRIVEN Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement. SMART Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment. OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law. OpenX Applicant Privacy Policy Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/. Effective Date: November 21, 2024