• Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations • Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes • Answer customer inquiries using your deep product knowledge • Explain behaviors clearly and recommend best practices • Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution • Contribute to documentation and offer suggestions for process improvements

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey. In this role, you will work with our clients and advocates in a variety of ways—from appointment confirmations and in-depth troubleshooting to developing creative solutions that resolve issues our clients and advocates encounter. You will also support new clients during their first experiences with Solace, while sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users. This position supports our early-day operations and requires availability for a 5:00 AM – 2:00 PM PST shift. What You’ll Do - Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience - Use the resources we supply to provide world-class CS to our clients and advocates - Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform - Build strong relationships with our clients and advocates, helping them feel heard and understood - Take action based on the feedback you receive by reporting issues and sharing detailed notes - Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table - Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat - You’re detail-oriented and understand that sometimes the smallest details make the biggest difference - You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks - You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone - You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon - You are more than comfortable giving and receiving feedback - You thrive on ensuring great outcomes for every person you interact with - You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve - You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset - You’re flexible and willing to jump in and assist with anything when called upon - If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution - You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success Compensation Hourly compensation for the role $21/hr - $26/hr Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey. In this role, you will work with our clients and advocates in a variety of ways—from appointment confirmations and in-depth troubleshooting to developing creative solutions that resolve issues our clients and advocates encounter. You will also support new clients during their first experiences with Solace, while sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users. This position requires availability for a 7:00 AM – 4:00 PM PST shift. What You’ll Do - Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience - Use the resources we supply to provide world-class CS to our clients and advocates - Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform - Build strong relationships with our clients and advocates, helping them feel heard and understood - Take action based on the feedback you receive by reporting issues and sharing detailed notes - Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table - Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat - You’re detail-oriented and understand that sometimes the smallest details make the biggest difference - You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks - You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone - You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon - You are more than comfortable giving and receiving feedback - You thrive on ensuring great outcomes for every person you interact with - You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve - You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset - You’re flexible and willing to jump in and assist with anything when called upon - If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution - You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success Compensation Hourly compensation for the role $21/hr - $26/hr Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist III provides assistance to more junior team members and handles complex issues and service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: · Strictly adhere to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. · Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications. · Research and answer customer inquiries and fulfills service requests. · Maintain knowledge of banking products, programs, services and promotions. · Works to understand the root causes of complex customer service issues. Identifies and implements resolutions. · Resolve sensitive customer service situations and complaints. · Perform advanced, specialized customer service functions. · Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction. · Handle account service and maintenance requests efficiently and accurately. · Maintain accurate call documentation. · Identify customer needs and offers appropriate bank products and services to customers. · Provide assistance and training to more junior team members Required Knowledge, Skills and Competencies: · Computer and Microsoft Office proficiency. · Able to effectively and persuasively express self, using language and grammar in a professional manner. · Able to plan, organize and prioritize tasks. · Highly motivated team-player with ability to develop and maintain collaborative relationships. · Able to analyze and record detailed information. · Thorough knowledge of banking policies, procedures, products and services. · Demonstrated commitment to quality customer service and ability to meet or exceed service goals. · Able to provide a high level of interactive service to others, building relationships and addressing identified needs. · Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations. Industry and Work Experience: · 3 or more years of customer service or call center experience preferred · 2 or more years of experience in financial services or a related industry preferred Academic: · High school diploma or GED required. · Bachelor's degree preferred or equivalent education and related training or experience required. ​ Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. - Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment - Life Insurance provided at no additional cost to employees - Accidental Death & Dismemberment Coverage - Long-Term Disability Coverage - Paid Sick and Vacation Leave - 11 Holidays - Volunteer/Service Day - Employee Stock Purchase Plan - 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan - Flexible Spending Accounts - Health Savings Account - Health Reimbursement Arrangement - Supplemental Life & Other Insurance Plans - Identity Theft Protection - Pet Insurance - Legal Insurance - Employee Assistance Program - Employee Advocacy Program - Tickets at Work (Entertainment discounts for Ameris Bank Employees) - AT&T Employee Discount - Wellness Discounts for Medical Premiums and Other Rewards - Employee Referral Incentive - Education Assistance - Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. - Free Interest Checking - Free Safe Deposit Box - Free Money Orders, Travelers’ Checks and Cashier Checks - Discount on Mortgage Origination Fee - Free Online Banking and Free Unlimited Online Bill Payment - Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.