Lead, AI Adoption & Value Realization At Percepta, we bring first-class service across each market we support. As a Lead, AI Adoption & Value Realization working remotely you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing Percepta is seeking a strategic and operationally strong Lead, AI Adoption & Value Realization to support the enterprise rollout and sustained adoption of AI-enabled capabilities across business units. This role will partner with IT, PMO, Client Services, People Innovation (HR), and Operations leaders to ensure AI initiatives are effectively adopted, governed, and translated into measurable business value. The ideal candidate combines operational excellence, change management expertise, and data-driven decision-making to enable scalable AI transformation across the organization. Success Metrics (First 30-90-180 Days) - Successful operational execution of the Strategy as defined by the Director of AI Enablement & Adoption - Demonstrated increase in adoption rates across prioritized AI initiatives - Clear reporting framework for AI value realization implemented - Measurable operational impact in at least 2–3 priority initiatives - Execute delivery of formalized AI Intake, prioritization and governance support - Reduction in adoption friction and initiative duplication - Positive stakeholder feedback from operational leaders, and executive sponsors across business units During a Typical Day, You’ll 1. AI Initiative Coordination & Visibility - Maintain a centralized portfolio of active AI initiatives across business units - Track implementation milestones, dependencies, risks, and adoption metrics - Identify cross-functional overlaps and alignment opportunities - Provide structured reporting to the Director of AI Enablement & Adoption 2. Adoption & Change Management - Develop and execute AI adoption playbooks tailored to operational teams - Partner with People Innovation (HR) to embed AI capabilities into workforce enablement - strategies - Monitor usage and behavioral adoption beyond initial deployment - Identify barriers to adoption, develop and implement corrective action plans - Support leadership communication plans related to AI initiatives - Partner with stakeholders to embed AI adoption metrics into performance objectives and incentive structures where appropriate. 3. Value Measurement & Performance Tracking - Establish baselines for key operational metrics (e.g., handle time, productivity, quality, cost efficiency) for AI Initiatives - Collaborate with IT and Data teams to develop dashboards and reporting frameworks - Track value realization against defined AI business cases - Prepare executive-ready reporting that demonstrates ROI and impact 4. Operational Partnership & Field Engagement - Engage directly with operational leaders and frontline management to understand pain points and improvement opportunities - Translate business needs into structured AI opportunity briefs with associated business value - Gather feedback from pilots and scaled implementations to refine future initiatives - Act as a liaison between business teams and technical stakeholders 5. Governance & Risk Support - Support compliance with enterprise AI governance standards - Ensure documentation, controls, and process adherence are maintained - Assist in intake and prioritization processes for new AI use cases - Partner with IT and Security teams to ensure alignment with data and compliance requirements What You Bring to the Role Education · Bachelor’s degree or equivalent experience required · Certification in Change Management preferred Experience · 7+ years of experience in Operations, Business Transformation, Digital Enablement, and Contact Center environments · Demonstrated experience leading enterprise adoption or change initiatives · Experience working within matrixed enterprise environments required · Experience in contact center, BPO, or client services environments preferred · Experience partnering with IT and PMO organizations preferred Skills - Strong analytical skills with experience measuring operational performance and ROI - Ability to influence cross-functional stakeholders without direct authority - Excellent executive-level communication and presentation skills - Core Competencies: o Strategic Execution o Enterprise Collaboration o Operational Excellence o Data-Driven Decision Making o Structured Problem Solving o Executive Communication o Change Leadership What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this position. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote

• This is a full-time remote position for a Generative AI Engineer and Machine Learning specialist. • You will have the flexibility to work from home anywhere within India, as the job location is based in India. • Your responsibilities will include researching and developing the EazyML platform utilizing state-of-the-art AI agents.

• This is a full-time remote position for a Generative AI Engineer and Machine Learning specialist. You will have the flexibility to work from home anywhere within India, as the job location is based in India. • Your responsibilities will include researching and developing the EazyML platform utilizing state-of-the-art AI agents.

Location: EMEA (CET) We are looking for a Senior AI Enablement & Implementation Specialist to deliver AI-enabled workflows across internal teams. This role focuses on translating business needs into structured AI use cases, coordinating cross-functional implementation, and ensuring adoption through documentation, training, and governance. You will own the lifecycle of AI initiatives, maintain a centralized AI knowledge base, and ensure solutions are reliable, reusable, and easy to use for both technical and non-technical teams. WHAT YOU'LL DO: - Translate real business problems into clear AI requirements, prompts, and workflows. - Design context and evaluation frameworks so AI outputs are reliable, measurable, and reusable. - Lead AI-enabled projects involving summarization, generation, classification, or decision support. - Participate in the development of the AI knowledge base and use case repository. - Support the development of training materials and educational resources, including the evaluation and refinement of technical content. - Scout new AI tools and models, run quick POCs, and assess their value before wider adoption. - Contribute to AI communication channels, AI implementation culture events, and participate in AI- and automation-related activities. - At least 2 years of proven experience leading AI, automation, or other innovation-focused initiatives within an organization. - Analytical mindset with the ability to identify system issues and unblock teams. - Strong facilitation and communication skills — able to tailor discussions for both technical and non-technical audiences. - Familiarity with large language models, creative AI tools, and API-based workflows. - Clear, thoughtful communicator — able to write documentation and instructions that people actually use and understand. - Located in the EMEA region, working CET hours. NICE TO HAVE: - Hands-on experience with prompt engineering, Python, or SQL. - Engineering background. - Certifications in project management methodologies. - Experience in AdTech, MarTech, or client support. WHAT WE OFFER: - USD compensation that values your expertise.‍ - Work from anywhere: Fully remote to suit your lifestyle.‍ - 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍ - Growth-focused environment: Access to learning resources and clear pathways for growth.‍ - Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more - ‍A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.