• You’ll be working closely with Product and Marketing to shape, build, and learn from growth initiatives that drive acquisition, conversion, and retention. • Build and ship growth features end-to-end as a hands-on contributor (roughly 50% of the role), primarily using React and TypeScript, alongside the team. • Line-manage a small group of Growth Engineers, supporting delivery, coaching, and ongoing development through regular feedback and clear expectations. • Lead the technical execution of growth initiatives: shaping experiments, scoping work, sequencing delivery, and keeping the team aligned on outcomes. • Partner closely with Product, Marketing, and Design to turn growth hypotheses into shippable experiments and learn quickly from results. • Set and uphold standards for code quality, experimentation, analytics, and maintainability across the growth codebase. • Act as the connective tissue for the team: removing blockers, resolving trade-offs, and ensuring knowledge, ownership, and context are shared rather than siloed.

• Lead the maintenance and lifecycle management of facilities, plant and infrastructure across multiple depot locations. • Ensure full compliance with health, safety, environmental and industry regulations, including COMAH and DSEAR where applicable. • Develop and implement planned preventative maintenance programmes to maximise asset reliability. • Manage infrastructure upgrades, refurbishments and capital investment projects from concept through to completion. • Oversee contractor management, procurement and site access controls. • Maintain accurate asset registers, inspection records and compliance documentation. • Work closely with operations, engineering and SHEQ teams to support safe and efficient depot performance. • Identify opportunities to improve reliability, reduce downtime and enhance operational resilience. • Manage budgets, forecasts and cost control relating to facilities and infrastructure activities.

• Making sure that the delivery of the project is smooth by removing any obstacles and aligning the expectations of the stakeholders • Working daily with Solution Leads on the customer side to identify needs and opportunities within the project • Collaborating with other managers already on the projects and contributing to common deliverables • Facilitating and taking an active part in project roadmap discussions, also at a technical level • People management and team expansion activities • Visiting the Customer a few times a year (both in Europe and the US) • Identifying upsell and cross-sell opportunities

• Lead global support operations across North America (US/Canada), UK, Australia, US, Ireland, and Vietnam • Manage multi-shift support coverage and follow-the-sun models as required • Define, monitor, and continuously improve SLAs, KPIs, and performance scorecards • Oversee ticket triage, prioritisation, quality of resolution, and customer satisfaction globally • Act as the final escalation point for complex technical or operational issues • Foster a strong customer-service culture with high operational discipline • Own the full lifecycle of Windows, macOS, and mobile devices • Lead enterprise device management using Intune, Autopilot, and JAMF • Ensure consistent baselines for patching, configuration, compliance, and endpoint security • Oversee EDR, anti-malware, encryption, and secure policy enforcement • Drive automation for provisioning, deployment, monitoring, and remediation • Maintain hardened endpoint standards aligned with SOC 2 and ISO 27001 controls • Own global incident response from detection through resolution and recovery • Lead structured root cause analysis and ensure corrective actions are implemented • Partner with Security, Engineering, and Product to reduce operational and security risk • Coordinate change readiness, communications, and release impact management • Establish and maintain standards for support documentation, runbooks, and workflows • Lead continuous improvement of knowledge bases and internal wikis • Drive adoption of support automation, self-service tooling, and support bots to reduce ticket volume • Implement repeatable processes that ensure consistency across regions • Manage vendor contracts, renewals, SLAs, and performance reviews • Oversee device procurement, inventory planning, lifecycle management, and secure deprovisioning • Optimise vendor cost, quality, and service alignment • Own invoice tracking and reconciliation related to support tooling and hardware • Strengthen the support organisation’s observability and reporting posture • Own dashboards, operational analytics, and performance reporting to leadership • Use data analysis (e.g. SQL-based reporting, SSRS, observability tooling) to identify trends and improvement opportunities • Provide data-driven recommendations to improve service quality and reduce recurring issues • Partner with Engineering, Product, Security, and Business Operations to improve end-user experience • Provide project management and coordination support for rollout of new tools, applications, and systems • Collaborate with HR, Finance, and People & Culture on onboarding and workforce enablement • Lead and mentor regional Support Services teams across Canada, UK, and Australia • Provide coaching, regular 1:1s, feedback, and career development support • Build training programs and clear growth pathways for support engineers • Promote a culture of ownership, empowerment, and continuous improvement • Oversee queue health, backlog management, capacity planning, and workload balancing • Continuously improve ticket workflows, escalation paths, and communication practices • Maintain up-to-date runbooks, operational documentation, and service workflows • Foster strong feedback loops with engineering and builder teams • Ensure timely provisioning of hardware, applications, identity access, and support materials • Oversee secure offboarding, including device return, access removal, and data protection • Improve automation and HRIS integration designs to maintain a reliable source of truth • Deliver white-glove onboarding for executives and high-impact roles