CYPFER logo
CYPFER

Leading Cybersecurity firm specializing in post-attack recovery. Offering Ransomware Negotiation & payment solutions

Tactical Communication Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

83 days ago

Salary

$13 - $25 / hour

Seniority

Senior

Bachelor DegreeEnglishCyber SecuritySwift

Job Description

Tactical Communication Manager

CYPFER

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes. • Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation. • Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure. • Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting. • Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained. • Track incident status, action items, and dependencies, proactively following up to keep cases moving forward. • Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place. • Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident. • Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders. • Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

Job Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • Technical proficiency in cyber threat research and analysis.
  • Strong client relationship management skills.
  • Strong written and verbal communication skills, particularly in client-facing and high-pressure environments.
  • Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents.
  • Ability to think quickly, prioritize effectively, and remain composed under pressure.
  • Professional judgment and discretion when handling sensitive information.
  • Strong follow-through and accountability.
  • Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services.
  • Familiarity with secure communications and handling sensitive or confidential information.
  • Experience coordinating cross-functional teams in urgent or time-sensitive situations.

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