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The command center for fraud prevention and AML compliance that enriches data, provides context and directs action.
Account Manager – LATAM
Location
Texas
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager – LATAM
SEON
• Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio in the NOAM and LATAM regions • Maintain strong relationships with key clients and provide exceptional customer service • Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics • Collaborate with our Product and Marketing teams to align offerings with client needs and market trends • Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption • Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning • Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth • Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON
Job Requirements
- Proven success as an Account Manager or similar role in B2B technology sales, preferably in the SaaS industry
- Experience supporting customer portfolios in the LATAM region preferred
- Fluent in Spanish (spoken and written) — mandatory
- Strong understanding of client relationship management and sales and renewal processes
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients and cross-functional stakeholders
- Proficiency in CRM software and sales tools for tracking performance and managing accounts
- Analytical and technical mindset, with the ability to assess client needs and identify solutions
- Genuine curiosity and a resourceful and proactive approach to problem-solving
- Knowledge of fraud management concepts is an advantage
- Willingness to travel for client meetings and industry events
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
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