WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. ABOUT THE TEAM Technology is at the core of what we do. Basis Technologies’ innovative Engineering team designs and develops new features and integrations for Basis, our industry-leading, comprehensive software solution. Our platform processes over 400 billion events per day and uses AI and machine learning to automate and simplify the entire digital campaign process. The Production Operations team is responsible for building and operating the distributed infrastructure that powers our real-time systems. We focus on reliability, scalability, and operational excellence, ensuring our services remain highly available and performant at global scale. WAYS YOU’LL CONTRIBUTE Reporting into the Director/Manager, Production Operations, you will partner with the Production Operations Team and will be responsible for engineering Basis DSP production and service systems. You will also contribute by: - Design, implement, and maintain highly available distributed infrastructure supporting the Basis DSP platform - Operate and optimize systems processing hundreds of billions of daily transactions - Drive automation and infrastructure-as-code practices to improve operational efficiency - Improve observability, monitoring, and alerting across critical production systems - Perform performance analysis and system tuning across Linux, networking, and application layers - Lead incident investigation, root cause analysis, and reliability improvements - Ensure security, resiliency, and scalability across infrastructure and services - Partner with software engineering teams to improve system reliability and deployment processes - Participate in an on-call rotation supporting production systems WHAT YOU BRING TO THE TABLE - Your passion about technology - 5+ years of hands-on experience in Systems Engineering, Infrastructure Engineering, or Site Reliability Engineering - Strong Linux systems expertise (Debian, Ubuntu, CentOS or similar) - Experience designing and operating large-scale distributed systems - Experience with infrastructure automation and configuration management (e.g., Terraform, Ansible, SaltStack) - Strong understanding of system scalability and high availability architectures (clustering, partitioning, load balancing) - Experience troubleshooting complex production issues across system, network, and application layers - Programming or scripting experience (Python, Bash, or similar) - Experience operating database systems (MySQL, MongoDB, Cassandra) - Experience with monitoring, observability, and alerting systems - Experience managing infrastructure in cloud environments (AWS, GCP) and on-premises - Solid understanding of networking fundamentals and protocols - Strong written and verbal communication skills WHY JOIN US - Work on infrastructure handling hundreds of billions of daily events - Solve large-scale distributed systems challenges - Collaborate with experienced engineers in a high-impact platform team - Influence the reliability and scalability of mission-critical systems $117,629 - $183,506 a year This salary range reflects a typical compensation range for the role and level in most U.S. locations. Final compensation offered will depend on your location, experience, and skills. Total compensation may also include bonuses, equity, and competitive benefits. Integrity in Hiring At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant. Anything Else? Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter. Life with Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more. Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.

• Dig deep into messaging protocols (iMessage, RCS, SMS) and become the expert on how they behave at scale • Build and run load tests, understand rate limits by protocol, and engineer around them • Design fallback systems so messages always get delivered • Monitor and get ahead of infrastructure issues — expired certs, degraded performance, protocol changes • Work closely with the engineering team to improve deliverability across the platform

• Design, implement, and maintain highly available distributed infrastructure supporting the Basis DSP platform • Operate and optimize systems processing hundreds of billions of daily transactions • Drive automation and infrastructure-as-code practices to improve operational efficiency • Improve observability, monitoring, and alerting across critical production systems • Perform performance analysis and system tuning across Linux, networking, and application layers • Lead incident investigation, root cause analysis, and reliability improvements • Ensure security, resiliency, and scalability across infrastructure and services • Partner with software engineering teams to improve system reliability and deployment processes • Participate in an on-call rotation supporting production systems

Overview The Unified Communications (UC) Engineer is responsible for the design, development, administration, and ongoing support of the organization’s Cisco Webex Unified Communications ecosystem, including Webex Calling, Webex Contact Center, and Webex Connect. This role ensures secure, reliable, and scalable cloud-based voice, messaging, and customer engagement services that support both internal collaboration and external customer interactions. The UC Engineer acts as a technical subject matter expert, partnering with infrastructure, network, security, application, and business teams to deliver high-quality communication services, support platform integrations, and drive continuous service improvement. Will serve as a technical advisor for Unified Communications and Contact Center services. **** Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.**** ***This is a temp to perm hire position*** Responsibilities JOB FUNCTIONS Essential Functions: - Administer and engineer enterprise cloud-based Unified Communications platforms, including Cisco Webex Calling, Webex Contact Center, and Webex Connect, using Cisco Control Hub. - Design, configure, and maintain calling and contact center services, including locations, licenses, PSTN services, phone numbers, users, workspaces, auto attendants, IVRs, queues, routing strategies, voicemail, skills-based routing, and digital channels. - Develop and manage enterprise dial plans, numbering strategies, E911 configurations, and telephony policies to ensure regulatory compliance and operational consistency. - Monitor, maintain, and optimize UC and Contact Center platforms to ensure high availability, performance, call quality, and adoption, proactively identifying and resolving issues. - Provide Tier 3 / highest-level technical support and escalation management, including complex troubleshooting, SLA-driven issue resolution, and coordination with Cisco TAC, carriers, and third-party vendors. - Manage full user, license, and role lifecycle governance, including provisioning, deprovisioning, access controls, and enforcement of least-privilege security models. - Design, implement, and support integrations between communications platforms and enterprise systems such as Epic, Salesforce, ServiceNow, and other business applications. - Ensure security, compliance, and audit readiness by implementing platform controls and maintaining adherence to organizational standards and regulatory requirements (e.g., HIPAA, PCI, GDPR where applicable). - Develop and maintain reporting, analytics, and dashboards using Webex Contact Center Analyzer and platform tools to measure performance, productivity, and service quality. - Lead or support migrations and major initiatives, including transitions from legacy or on-premises telephony/contact center platforms to cloud-based solutions. - Create and maintain comprehensive technical documentation, including system designs, workflows, runbooks, standards, and procedures in centralized, secure repositories. - Partner with enterprise stakeholders and customers as a trusted technical advisor, translating business needs into technical designs, workflows, use cases, and solution recommendations. - Collaborate with network, cloud, security, application, PMO, and support teams, serving as a subject matter expert throughout project planning, execution, testing, and lifecycle management. - Contribute to platform strategy, architecture, and continuous improvement, including roadmap planning, vendor evaluation, optimization initiatives, and adoption of industry best practices. - Mentor and provide technical guidance to other IT staff, supporting skills development, operational maturity, and consistent delivery of Unified Communications services; participate in after-hours support as required. Knowledge, Skills and Abilities: - Working knowledge of system design, testing, implementation, and IT service management (ITSM) processes, including the ability to analyze workflows, support User Acceptance Testing (UAT), manage incidents, problems, and changes using ServiceNow, and contribute to the development and enforcement of operational standards and procedures. - Strong customer service and stakeholder engagement skills, with the ability to build trust, actively listen, and communicate technical concepts clearly to both technical and non-technical audiences. - Advanced analytical, troubleshooting, and problem-solving skills, with the ability to diagnose complex Unified Communications and Contact Center issues and develop solution-focused recommendations. - Excellent written and verbal communication skills, including the ability to produce clear, accurate technical documentation, standards, and operational procedures. - Ability to manage multiple priorities and projects simultaneously, effectively organizing work, meeting deadlines, and operating in a fast-paced enterprise environment. - Advanced critical thinking and decision-making abilities, enabling independent judgment while aligning solutions to organizational standards and business objectives. - Strong technical aptitude and systems knowledge, including understanding the capabilities, limitations, and integration points of enterprise computing and communications systems. - Ability to work both independently and collaboratively, requiring minimal supervision while contributing effectively within cross-functional teams. - High attention to detail and accuracy, ensuring system configurations, documentation, and changes are implemented correctly and consistently. - Adaptability and willingness to embrace change, including rapidly learning new technologies, responding to evolving business needs, and supporting continuous improvement initiatives. Qualifications QUALIFICATIONS: Education: Bachelor's Degree (higher degree accepted) in Information Technology, Computer Science Or Engineering OR Associates Degree (higher degree accepted) Plus 5 years equivalent practical experience -Required Work Experience: - 5 years of experience supporting enterprise Unified Communications and/or Contact Center platforms, including cloud-based UCaaS and CCaaS solutions. - Required - 5 years of hands-on administration and engineering experience with Cisco Webex Calling and Webex Contact Center, including Control Hub configuration and platform operations. -Required - 5 years of Experience designing, deploying, and supporting call routing and telephony services, including dial plans and call flows/IVRs, queues, skills-based routing, and digital channels. -Required - 5 years of Proven ability to troubleshoot complex UC and Contact Center issues, including call quality, connectivity, signaling, and provisioning across hybrid and cloud environments. -Required - 3 years of Experience with enterprise integrations, including CRM and ITSM platforms such as Epic, Salesforce, ServiceNow, and other API-driven integrations. -Required - 3 years of Experience with Webex Connect and digital workflow orchestration, including messaging and automation. -Required - 3 years of Experience with reporting, analytics, and Workforce Optimization tools, including contact center performance dashboards, Quality Management (QM), and Workforce Management (WFM). -Required Licenses and Certifications: - Information Technology Infrastructure Library (ITIL 4) Certificate -Within 6 Months - Required - Cisco Certified Specialist – Collaboration Core (350-801 CLCOR) Certificate - Upon Hire -Required - Cisco Webex Calling and Webex Contact Center certifications Certificate -Upon Hire -Required