Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a relationship-driven Customer Success Manager to join our team. In this role, you will partner with customers to ensure they achieve maximum value from our solutions, improve patient outcomes, and drive organizational success. The Customer Success Manager serves as a trusted advisor, guiding customers through onboarding, implementation, adoption, and ongoing optimization of our products and services.Key Responsibilities - Drive measurable impact through collaboration, innovation, and a shared commitment to improving patient outcomes. - Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies. - Serve as a technical, clinical, and administrative resource to customers. - Build strong and lasting relationships with clinical, operational, and executive stakeholders. - Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement. - Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use. - Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings. - Help ensure high customer satisfaction scores and long-term success. - Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives. Qualifications - Bachelor’s degree Healthcare Administration, Radiation Therapy or related field. - 3+ years in Customer Success, Account Management, Education, Consulting, and/or related customer-facing role in the oncology industry - Experience with treatment planning and/or treatment delivery on Varian systems is strongly preferred - Strong knowledge of Radiation Oncology Department processes - Highly motivated self-starter who takes initiative - Excellent communication, presentation and organization skills - Experience with relationship-building with both clinical and executive audiences. - Ability to manage multiple accounts and priorities in a fast-paced, healthcare-focused environment. - Experience in administrative role and/or support of medical device implementations in hospitals or health systems is strongly preferred - Travel required up to 85% of work weeks and occasional weekend travel - Valid Passport Required - Able to Travel Internationally if requested - Vendor credentialing required as applicable What We Offer - Opportunity to directly impact patient care and outcomes through innovative medical devices. - A collaborative, mission-driven team passionate about advancing healthcare technology - Competitive salary, performance incentives, and comprehensive benefits package. - Career growth and development opportunities. #LI-Remote Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $107,060 - $147,213 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

About RepairWise RepairWise Inc. is transforming the way electric vehicles are diagnosed and repaired. Backed by Autotech Ventures and led by a team with experience from Tesla, RepairSmith, Turo, and YourMechanic, we connect consumers and OEMs with expert repair solutions through our network of independent shops. Our approach combines remote diagnostics and AI to save time, improve accuracy, and deliver a seamless repair experience. Joining RepairWise means being part of a fast-growing company at the forefront of auto repair innovation. This role You’ll work directly with independent repair shops and help them improve cycle times, throughput and overall operational perofmrance. Many of these shops are excellent technically but lack the systems and structure to scale. Your job is to bridge that gap. This is not a traditional SaaS customer success role. You will be responsible for driving operational outcomes, not just managing relationships. Key Responsibilities ● Shop Onboarding & Setup – Lead onboarding of new repair partners, including account provisioning, system setup, and deployment of diagnostic equipment where needed, ensuring shops are ready to receive appointments quickly. ● Training & Enablement – Train shop teams on RepairWise portal, workflows, and operational processes, ensuring consistent use of documentation, communication, and case management standards. ● Performance & Throughput Management – Monitor key metrics such as throughput, cycle time, WIP aging, and portal usage, and work with shops to improve efficiency and increase vehicle completion rates. ● Relationship Management – Build strong relationships with shop owners and managers, serving as a trusted point of contact to support ongoing operations and growth. ● Operational Coordination – Collaborate with internal teams (Business, Operations, Technical) to address issues, improve processes, and support partner success. ● Growth & Network Development – Identify opportunities for shops to take on additional volume, expand capacity, and improve overall performance within the network. ● Occasional site visits (infrequent) – Travel may be required 1–2 times per quarter for onboarding or performance support as needed. Qualifications & Experience ● 3+ years of experience in automotive, field service, marketplace operations, or similar environments preferred. ● Strong understanding of repair workflows and shop environments. ● Experience onboarding, training, or supporting service operations preferred. ● Data-driven mindset with ability to monitor and improve performance metrics. ● Strong communication and relationship-building skills. ● Self-motivated and comfortable working in a fast-paced, evolving environment. What We Offer ● Salary is startup-level but includes equity and performance-based incentives. ● Opportunity to work in a fast-growing, innovative company. ● Collaborative and dynamic remote work environment. If you’re interested in working closely with independent repair shops, improving real-world operations, and driving measurable outcomes, we’d like to hear from you.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This is a fully remote, high-impact role at the heart of how InterPayments shows up for its customers. In payments, things get complex, and you’ll be the person our merchants rely on when they do. If you're energized by solving real problems, building relationships, and creating new experiences to make things work better than you found it. This role is a launchpad. You'll work cross-functionally with Sales, Product, Engineering, Finance, and Customer Success in a front-row seat at a growing fintech startup. Over time, this role has paths to grow into Operations, Customer Success, and Team Leadership opportunities as our operations grow. What You'll Do Day-to-Day Support - Own the customer support queue, responding to merchant inquiries with urgency, empathy, and clarity. - Assist with merchant onboarding and offboarding, ensuring smooth transitions at every stage. - Manage and maintain accurate ticket statuses and customer records across support tools. - Build real relationships with merchants, becoming a trusted advocate both internally and externally. - Work with Customer Success to improve our merchant journey through all stages of their lifecycle. - Be the Voice of the Customer by reporting and presenting their experiences to internal stakeholders. Operations & Improvement - Monitor support queues and flag trends, FAQs, and recurring issues to leadership. - Run and present monthly reporting on support performance against SLAs and customer satisfaction goals. - Build and maintain internal documentation, SOPs, and knowledge base articles to reduce repeat issues and speed up resolution. - Partner with Product and Engineering to triage, track, and communicate customer-reported issues, and feed what you learn back into how we improve. Growth & Ownership - As the team and company grow, take ownership of defining SLAs, escalation paths, and support best practices. - Develop KPIs and reporting dashboards (first response time, time to resolution, CSAT) and contribute to operational reviews. - Identify opportunities to use technology (including AI tools) to increase your own impact and the team's efficiency. Requirements What we're looking for: - 2+ years of experience in a customer-facing support or operations role, ideally in a SaaS, tech, or digital-first environment. - Hands-on experience with support and CRM tools like Zendesk, Salesforce, or similar platforms. - Strong written and verbal communication skills; you can explain something complex without making it feel complicated. - A self-starter mindset. You don't wait to be told what needs fixing; you find it and fix it. - Comfortable working remotely and managing your own time, priorities, and deadlines. - Curious and hungry. You don't need to know payments on day one, but you need to want to learn it deeply. Nice to have (but not required): - Familiarity with APIs, webhooks, or technical integrations; even at a conceptual level, and willing to learn with hands-on experience. - Startup Experience, with bonus points for fintech, payments, or a similarly complex product environment. - Any exposure to B2B or customer-facing support. Who You Are You see joining a fintech startup not just as a job, but as a chance to grow fast, do meaningful work, and open doors you didn't have before. - Customer-first: You genuinely care about the people on the other end of the ticket. You put yourself in their shoes before you type a single word. - Operationally minded: You notice when a process is broken and you do something about it. You like building things that scale. - Calm under pressure: When something's on fire, you're the one people want in the room. Or the Teams thread. - Remote-ready: You're self-motivated, organized, and don't need someone looking over your shoulder to do great work. - Curious: You ask why things work the way they do, because understanding the system is how you improve the system. InterPayments' Values - Customers and mission first: We align our goals with customer outcomes and keep their perspective central in every decision. - Always build trust: We focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. - Do the hard(er) thing: We reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions — even when it takes more work. Remote pay range $75,000—$90,000 USD InterPayments’ core values are the building blocks of how we achieve our mission: Obsess about our Customers’ and Partners’ Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

• Manage, mentor, and grow a team of Customer Success Managers responsible for onboarding, adoption, retention, and expansion across strategic Enterprise accounts. • Establish team operating rhythms, KPIs, and performance expectations that reinforce customer value and commercial outcomes. • Build a culture of curiosity, collaboration, accountability, and continuous improvement. • Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation. • Work with the VP of Sales to define the long-term CS vision, success metrics, and organizational structure as the team grows. • Implement systems and tooling to enable visibility, efficiency, and data-driven decision making across the customer lifecycle. • Oversee executive-level engagement strategies and ensure CSMs are positioned as trusted advisors to our most strategic accounts. • Partner with Sales leadership to co-own revenue outcomes including retention, renewal execution, and expansion opportunities. • Develop frameworks to identify customers at risk, intervene proactively, and ensure long-term health of accounts. • Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. • Translate customer insights into clear opportunities, informing roadmap prioritization and product strategy. • Ensure the CS organization is tightly integrated into product adoption feedback loops and launch processes. • Build repeatable programs that support both high-touch Enterprise accounts and scalable low-touch motions. • Improve onboarding experiences, customer education programs, and internal enablement materials. • Establish best practices around customer lifecycle management, stakeholder mapping, success planning, and executive QBRs.