Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Must be able to provide a personal device (desktop, laptop or tablet), with Windows 11 or later - Wired Ethernet LAN connection - Internet Connection (Satellite, wireless and dial-up ISP are not permitted) - A minimum of 4GB RAM Internet Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

We are seeking a proactive and client-focused Client Experience Coordinator to help guide clients through a smooth, organized, and professional journey from initial contact to completion. This fully remote role is ideal for someone who enjoys building positive client relationships, managing details behind the scenes, and ensuring every interaction feels seamless and well supported. The ideal candidate is self-motivated, highly organized, and confident working independently while utilizing structured systems, tools, and training provided. What Youll Do: - Connect with clients to understand their needs, goals, and preferences - Provide clear guidance, updates, and consistent follow-up communication - Coordinate important details and ensure all information is accurate and organized - Create tailored experiences that reflect each clients expectations - Maintain professional, friendly support throughout the entire process - Document interactions and keep records up to date What Were Looking For: - Strong written and verbal communication skills - Excellent organization and attention to detail - Client-facing or customer service experience preferred (not required) - Comfortable working independently in a remote environment - Reliable, professional, and confident using digital tools - Must be a citizen of the US, Mexico, Australia, or the UK Why This Role Stands Out: - 100% remote work flexibility - Structured onboarding and ongoing training - Supportive team environment - Clear opportunity for professional growth If you enjoy helping clients feel supported, organized, and confident every step of the way, we encourage you to apply.

We are seeking a dependable and organized Remote Service Coordinator to assist with client communication, scheduling support, and coordination of service details. This fully remote role is ideal for someone who enjoys helping people, staying organized, and ensuring tasks are handled efficiently from start to finish. As a Remote Service Coordinator, you will communicate with clients to gather important information, assist with scheduling requests, and help coordinate reservations and confirmations. You will review details carefully, maintain organized records, and ensure updates are communicated clearly throughout the process. This position plays an important role in creating a smooth, well-managed experience by keeping schedules organized and ensuring all information is accurate. The ideal candidate is detail-oriented, proactive, and comfortable working independently in a remote environment while using provided systems and tools. Key Responsibilities: - Coordinate scheduling requests, reservations, and confirmations - Communicate with clients to collect necessary details and provide updates - Review information carefully to ensure accuracy and completeness - Track changes and follow up on outstanding items - Maintain organized records using internal systems and digital tools Qualifications: - Strong communication and organizational skills - Customer service, administrative, or coordination experience is helpful but not required - Comfortable using technology and online systems - Ability to work independently and manage multiple tasks - Detail-oriented with strong follow-through Additional Details: - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills Must be a citizen of the US, UK, Australia, Spain, Mexico, or LATAM.

We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish. You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment. What Youll Do: - Support customers through their assigned advisor - Respond to inquiries and provide accurate information - Assist with scheduling, confirmations, and follow-ups - Maintain clear communication and accurate client records What Were Looking For: - Strong communication and customer service skills - Attention to detail and comfort working remotely - Reliable, professional, and tech-comfortable - Must be a citizen of the US, UK, Australia, LATAM or Spain Why This Role Stands Out: - Fully remote position - Training and ongoing support provided - Opportunity to grow within a supportive team