Newstel Worldwide logo
Newstel Worldwide

Digitally-led, Multilingual Customer Service and Back Office Support

Customer Service Associate, Part Time – Project Based

Customer SupportCustomer SupportPart TimeRemoteMid LevelTeam 201-500Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

79 days ago

Salary

0

Seniority

Mid Level

High SchoolEnglish

Job Description

Customer Service Associate, Part Time – Project Based

Newstel Worldwide

• Provide excellent customer service through phone, chat, and email. • Address inquiries, concerns, and requests professionally and efficiently. • Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account). • Stay updated on company products, services, and processes to give accurate information. • Ensure timely and accurate resolution of customer concerns within agreed SLAs. • Maintain and update customer records in the system. • Follow company guidelines and SOPs to deliver consistent service quality.

Job Requirements

  • Strong customer service mindset with empathy and active listening skills.
  • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
  • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
  • Proficiency in computer navigation and system tools.
  • Good English communication skills (verbal and written).
  • Ability to handle diverse customer situations and resolve concerns effectively.

Benefits

  • Use Your Own Device

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