• Own and process payroll, ensuring accuracy, timeliness, and full compliance with local regulations. • Help manage payroll administration including data validation, calculations, reporting, and reconciliations (Source-to-Gross / Gross-to-Net). • Process payroll changes including salary increases, bonuses, commissions, stock-based compensation, other benefits, mobility changes, and terminations. • Ensure compliance with payroll taxes, social security, fringe benefits, stock-based compensation, global mobility matters, statutory filings, and remittances. • Respond to statutory notices and manage annual filings and regulatory reporting. • Support payroll audits and strengthen internal controls. • Partner with People Systems and HR Operations to ensure seamless payroll data integrations (e.g., Workday, ADP, CloudPay), proactively identifying enhancements and automation opportunities. • Support payroll vendor relationships and help hold providers accountable for performance and accuracy. • Help develop and maintain payroll SOPs and calendars to ensure process clarity and operational excellence. • Support month-end close activities, including payroll-related GL entries, reconciliations, PTO accruals, and reporting. • Help maintain payroll balances and partner with Accounting on reporting and variance explanations. • Assist with the investigation and resolution of complex payroll queries, escalations, vendor issues, and compliance matters. • Serve as a trusted point of contact for employees and managers, delivering clear, timely communication. • Own payroll queries through ticketing systems (e.g., FreshService).

• Manage monthly and fortnightly payroll cycles across all international entities via external providers (through Cloudpay and ADP), ensuring accurate and timely salary and statutory payments in multiple currencies. • Own day-to-day payroll administration, including data validation, calculations, and reporting. • Prepare and submit payroll inputs (new hires, terminations, promotions, salary changes, bonuses, commissions, equity, benefits changes, and other deductions). • Review and validate payroll outputs, resolving discrepancies prior to approval. • Ensure accurate and timely processing of all payroll elements, including salaries, bonuses, commissions, equity, benefits, and statutory deductions. • Assist with year-end processing and related reporting. • Maintain strong internal controls supporting payroll accuracy and completeness across jurisdictions. • Ensure compliance with tax, social security, employment, and other local payroll regulations in each country, staying current on legislative and tax law changes. • Administer and reconcile payroll taxes, ensuring correct employee and employer deductions and remittance to relevant authorities. • Support tax return preparation and indirect tax compliance, including reconciliations and documentation for cross-border transactions. • Contribute to a strong international finance control environment and support payroll setup as we expand into new countries. • Support internal and external audits with accurate, well-organised, and audit-ready documentation. • Prepare, review, and reconcile payroll reports, including variance analysis and period-end reconciliations. • Provide clear, timely reporting and commentary to Finance leadership and other stakeholders. • Act as a primary point of contact for payroll-related employee queries, responding with professionalism and efficiency. • Handle inquiries related to discrepancies, missing hours, deductions, and other payroll issues, providing clear and timely resolutions. • Manage payroll-linked benefits (health insurance, pensions, BIK, and other voluntary deductions) in line with company policies and local requirements. • Provide helpful and responsive support to employees across multiple jurisdictions. • Own relationships with external payroll providers (through Cloudpay and ADP), ensuring strong service delivery, accuracy, and controls. • Work closely with the People team and other departments to ensure employee data is accurate and up to date ahead of payroll cut-offs. • Coordinate on changes such as new hires, leavers, promotions, salary adjustments, benefits changes, and other data impacting payroll. • Identify and implement opportunities to improve processes, automation, accuracy, and efficiency across global payroll operations.

• You run the monthly payroll in close cooperation with our external payroll office in Germany; from 2027 you will handle payroll independently in-house using Personio Payroll. • You prepare payroll for our colleagues in Austria and Switzerland and coordinate with the respective tax firms. • Via our ticketing tool you respond to all requests related to your area, issue certificates, employment references, etc. • You support the correction and maintenance of our time tracking system. • You maintain close contact with health insurance providers and public authorities. • You are responsible for administering our benefits and company pension scheme (BAV) and support the team in organizing workations and similar formats.

• Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion. • Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate. • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. • Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team. • Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations. • Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals. • Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines. • Work in coordination with non-client facing implementation team members to ensure accurate database configuration. • Test client data and PuzzleHR system configuration to ensure proper functionality and quality; resolve data discrepancies from testing and/or initial production activity within the software. • Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues. • Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks. • Conduct telephone/web-based and/or face to face training sessions with new users. • Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed. • Transition clients to ongoing Client Services Support resources upon successful implementation. • Train and mentor new team members. • Serve as a thought leader for continuous improvement of the implementation process. • Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. • Provide recommendations for advancing project management processes and/or methodologies.