• Receive and enter referrals from MedSender into TownSquare and Homebase • Triage and tag service type — therapy, med mgmt, psych testing • Contact patients same day — confirm service interest and insurance • Match patient to correct provider based on insurance, location, availability • Schedule appointments for mental health therapy • Manage 8-attempt follow-up queue over 2 weeks for unreached patients • Field inbound callbacks from Therarep queue same business day • Discharge patients after 8 failed contact attempts and notify referring practitioner

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Behavioral Health Outpatient Therapist Location Cleveland Facility Remote Location Department Psychiatry-Neurological Institute Job Code D99876 Shift Days Schedule 8:30am-5:00am Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Depression, anxiety and other mental health concerns can hinder the life patients want for themselves. At Cleveland Clinic, caregivers understand these issues are just as real as those that affect the body. Cleveland Clinic offers comprehensive mental health programs, allowing patients to receive the personalized, confidential and judgment-free support they need. As a Behavioral Health Outpatient Therapist on our team, you will utilize your specialized clinical knowledge and advanced skills in psychotherapy, clinical counseling, diagnostic interviews, assessments and treatment plans to care for patients of all ages, backgrounds, and needs, including providing therapy sessions virtually for behavioral health patients. Your work will directly impact their lives as you work to help them improve their overall well-being. This is a regular PRN position, with caregivers working remotely between 8:30 a.m. – 5:00 p.m. A caregiver who excels in this role will: - Utilize specialized clinical knowledge and advanced clinical skills in psychotherapy, clinical counseling, diagnostic interviews, assessments and treatment plans to patients. - Provide individual, group, family and crisis counseling. - Utilize a clinical focus across the mental health spectrum, from anxiety and depression to bipolar disorder and schizophrenia. - Run group therapy three hours M-T 9-12 (in person group) with co-therapist. - Participate in the development and implementation of assessments based on interdisciplinary treatment plans. - Consult with team members, statutory/voluntary agencies and relatives to ensure compliance with the patient treatment plan. - Act as a liaison between patients, families, community support workers and facilities to obtain information and facilitate discharge planning. - Educate and provide resources to patients and families. - Supervise and/or train lower-level social workers, students or interns. - Process paperwork and complete clinical documentation. - Attend treatment groups. - Follow federal regulations and administrative tasks. - Develop individualized master treatment plans. - Follow up on referrals from outpatient providers. Minimum qualifications for the ideal future caregiver include: - Master’s Degree in Social Work, Counseling or a related field - Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC), or Licensed Professional Counselor (LPC) or Licensed Social Worker (LSW) with no record of substantiated ethics or patient abuse reports - Three years of experience in a behavioral health setting - Ability to concisely document clinical findings and patient needs in an electronic medical record while navigating a multi-specialized behavioral health environment and the ability to communicate across different electronic platforms and across a broad geographic provide base - No record of substantiated ethics or patient abuse reports Preferred qualifications for the ideal future caregiver include: - Four or more years of experience in a behavioral health setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: - A high degree of manual dexterity to produce materials on PC. - Normal or corrected vision. - Extensive sitting and frequent walking. - Occasional lifting or carrying up to 25 pounds. Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

Provide virtual therapy sessions tailored to individual, couples, or family needs. Utilize a secure telehealth platform while managing your schedule and caseload to deliver high-quality mental health care effectively.

Provide virtual therapy sessions tailored to individual, couples, or families, utilizing a secure telehealth platform while managing your own caseload and schedule to deliver high-quality mental health care.