• Review clinical documentation to ensure it highlights the skilled care provided • Schedule and lead educational sessions based on documentation review results • Cultivate relationships with clinical leadership and compliance team • Assist in developing educational materials • Act as a resource supporting clinical operations team with documentation-related matters

• Responsible for product quality and performance for a specific team of Outside Property claim professionals. • Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. • Serve as a field representative for the Home Office Property product. • Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality. • Develop and execute a strategic file management plan that achieves optimal file resolution and business results. • Manage staff performance; implement strategies and plans to address staff development; identify and address training needs.

• Thorough analysis of loan applications and assessment of the financial stability and creditworthiness of car dealerships • Review financial reports, credit reports and other relevant documents to assess the risk associated with each application • Collaborate with the sales team to gather additional information and resolve any discrepancies in loan applications • Make informed decisions on credit limits and terms, ensuring they comply with company policies and risk appetite • Monitor and, where required, periodically review dealers' ongoing creditworthiness • Provide exceptional customer service by handling dealers' inquiries and concerns promptly and professionally • Work with our collections team on delinquent and non-paying dealers

• Resolve ITSM tickets with minimal rerouting • Manage user and device accounts and permissions • Administer distribution lists and shared mailboxes • Provide advanced support for VoIP and analog systems • Manage file, folder, and shared drive access • Coordinate hardware refreshes and software updates