Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with: - Questions - Service requests - Account needs - Product support You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules - Preferred: Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Requirements - This role requires completion of a multi-step onboarding process, including: - Client-specific assessments - A basic background check - Participation in a certification course before servicing begins Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines

• Own the full lifecycle of inbound support tickets from receipt through resolution across email, chat, and phone. • Investigate issues by reproducing scenarios, reviewing account configurations, and analyzing logs to ensure accurate resolution. • Maintain organized and prioritized ticket queues within CRM systems, ensuring SLA targets are consistently met. • Act as the primary point of contact for users, coordinating with product, engineering, and customer success teams. • Create and maintain help documentation, including FAQs and troubleshooting guides, to support self-service. • Identify recurring issues and escalate patterns to internal teams to support long-term product improvements.

Role Description Join our growing financial services team and help families secure their financial futures—all while enjoying the flexibility and comfort of working from home. This opportunity is ideal for individuals who value purpose, integrity, and professional growth in a remote-first environment. - Make a Meaningful Impact: Support families and children by providing financial services that offer stability and peace of mind during life’s most important moments. - Work From Home: Enjoy the freedom of a fully remote role that allows you to create a comfortable workspace and maintain work–life balance. - Career Growth & Advancement: Build a rewarding, long-term career with clear paths for advancement based on performance and commitment. - Client Guidance & Support: Help individuals and families navigate important financial decisions with confidence, clarity, and care. - Integrity First: Uphold the highest standards of professionalism, trust, and ethical conduct in every client interaction. Qualifications - A genuine desire to help others and make a positive difference - Strong communication and interpersonal skills - Ability to work independently while collaborating with a remote team - Commitment to honesty, integrity, and client-focused service Company Description

Role Description AO Globe Life is actively hiring motivated professionals to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications, or for individuals who thrive in a people-focused, service-oriented environment. Comprehensive training, scheduled client consultations, and structured mentorship are provided to help you succeed while building a meaningful career from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom - Help individuals and families understand available coverage options - Guide clients through the onboarding and enrollment process - Maintain clear and accurate digital records of client interactions - Provide professional, client-focused support throughout each interaction - Participate in mentorship programs, training sessions, and team development meetings - Build strong, long-term relationships with clients Qualifications - Strong communication and interpersonal skills - Organized, self-driven, and comfortable working independently - Confident using video communication and digital tools - Passion for helping others in a service-oriented environment - Customer service or consultative experience is helpful but not required - Applicants must be legally authorized to work in the United States and have a reliable internet connection and a Windows-based laptop or PC with a webcam. Benefits - Fully remote role available throughout the United States - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Structured training and licensing support - Leadership development and advancement opportunities - Recognition programs and professional growth initiatives - A supportive, people-focused team culture Company Description AO Globe Life supports union members, credit union clients, and veterans across the United States by helping families understand options that protect their financial futures. With more than 70 years of service, our organization continues to grow through a remote-first model focused on integrity, service, and professional development. If you are looking to begin a career that combines purpose, flexibility, and long-term opportunity, we encourage you to apply and learn more about joining the AO Globe Life team.