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Wipfli logo
Wipfli

Wipfli is one of the nation’s top 20 business and accounting consulting firms, providing clients across a range of complex industries with award-winning services, from auditing t

Payroll Support Specialist

PayrollPayrollOtherRemoteJuniorTeam 3,000Since 1930

Location

United States

Posted

77 days ago

Salary

$21 - $28 / hour

Seniority

Junior

Bachelor Degree2 yrs expEnglish

Job Description

Payroll Support Specialist

Wipfli

At Wipfli, people count. At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Job Overview: HCM Customer Support Team Members assist with the customer's utilization and optimization of the iSolved software. Under general supervision, they help customers maximize the functionality of iSolved HCM by fielding customer calls, video calls, and web-form inquiries, providing appropriate responses, ensuring the customer understands the application, and is trained to use the HCM solution in their environment. In this role, team members also support and process payroll for assigned clients. Responsibilities: - Provide inbound application and functional support for iSolved HCM solutions by phone, video call, e-mail, and webform. - Participate in Level 1 Support phone and video call queue to assist all clients as needed. - Process payroll for assigned clients, including reviewing payroll data, validating accuracy, resolving discrepancies, and ensuring timely and compliant payroll submission. - Support clients with payroll-related questions, adjustments, and troubleshooting within the iSolved platform. - Appropriately escalate issues for customers as needed to a supervisor. - Schedule and conduct follow-up on unresolved issues within prescribed service level objectives. - Conduct all customer contact with a high degree of professionalism and technical proficiency supporting the Wipfli culture. - Maintain accurate customer files and communication logs; document all communications. - Other projects and related work as directed. Knowledge, Skills, and Abilities: - Experience with Microsoft Office products, other computer software applications, and use of the Internet. - Exceptional customer service, organizational skills, and attention to detail. - Proven communication skills with professional telephone and video presence, clear and concise verbal and written skills, and the ability to clearly identify a customer's concern and effectively solve problems. - Ability to multi-task and work effectively in a fast-paced environment. - Issue analysis, troubleshooting, and problem-solving skills. - A strong product, service, and technical background with experience supporting HCM solutions, including Payroll, or other web-based applications is preferred. Requirements: - Associates degree or equivalent educational experience - Minimum of 2 years of payroll experience. - Experience in supporting HCM solutions, including Payroll, or web-based applications. - CPP, FPC, or CEBS certification is desirable. Tiffany Farnsworth, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect! #LI-TF1 #LI-REMOTE Additional Details: Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $21 - $28, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Remote work program, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, Transgender health care benefits, Wellness days, Flexible time off, Floating holidays

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Exol logo

Payroll Manager (Exol)

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OtherRemoteTeam 501-1,000

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Stride, Inc. logo

Senior Tax Payroll Specialist

Stride, Inc.

Making learners future-ready

Payroll77 days ago
OtherRemoteTeam 5,001-10,000Since 2000H1B No Sponsor

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Presbyterian Healthcare Services logo

Workday Payroll Analyst

Presbyterian Healthcare Services

Presbyterian exists to improve the health of the patients, members and communities we serve. Since 1908.

Payroll77 days ago
OtherRemoteTeam 10,001+Since 1908H1B Sponsor

Location Address: Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $83,366.40 Maximum Offer $127,275.20 Now Hiring: Workday Payroll Analyst Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Workday Payroll Analyst to join our team. The Workday Payroll Analyst uses analytical, technical, and problem-solving expertise to support, maintain, and optimize Workday Payroll and related HR and Finance system functionality. This role partners closely with Payroll, Finance, HR, IT, Clinical stakeholders, and other cross-functional teams to ensure payroll processing, accounting outcomes, reporting, and compliance activities are accurate, efficient, and aligned with Presbyterian Healthcare Services’ operational and strategic needs. The ideal candidate brings hands-on experience with Workday Payroll configuration and payroll processing, including earnings, deductions, tax setup, pay groups, pay period schedules, payroll accounting, account posting rules, and costing allocations. This role also requires strong consulting and advisory skills to guide stakeholders toward best-practice solutions, streamline business processes, and support stabilization and continuous improvement efforts in a healthcare environment. In addition, this position requires experience supporting Workday release management activities, including planning, documenting impacts, writing test scripts, executing test cases, validating outcomes, and supporting adoption of new functionality during Workday’s monthly and bi-annual releases. The Workday Payroll Analyst plays a key role in ensuring the Workday platform continues to meet business needs while supporting PHS’s mission of delivering exceptional healthcare services. 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Configure and maintain payroll accounting setup including account posting rules, payroll accounting processes, and costing allocations. - Execute and support payroll processing activities (on-cycle and off-cycle), including payroll calculation, audit review, payroll completion, settlement, and reconciliation. - Support retroactivity and correction processing, including monitoring retro results and supporting payroll balancing and validation. - Ensure payroll outputs align with internal controls, regulatory requirements, and audit expectations. - Payroll EIBs, Data Loads, and Transactions: - Create, load, validate, and troubleshoot Payroll EIBs including payroll input, off-cycle payroll, period schedule updates, no-retro-prior-to-date, and other payroll-related data loads. - Evaluate and transform data from source systems to include actions such as extraction, parsing, joining, standardizing, augmenting, cleansing, consolidating, and filtering to support payroll processing and reporting needs. - Partner with IT and technical teams to support interface monitoring, integration troubleshooting, and data validation. - Payroll Accounting, Reporting, and Finance Partnership: - Partner with Finance and Accounting teams to support payroll-to-GL reconciliation and resolution of costing, posting, or allocation issues. - Develop and maintain Workday reports and dashboards to support payroll operations, compliance, and leadership decision-making. - Gather and document reporting requirements and translate needs into Workday reporting solutions or enhancements. - Collaborate with stakeholders to align reporting needs with Workday’s standard delivered reporting capabilities whenever possible, leveraging existing reports and modifying where appropriate. - Cross-Functional Collaboration and Healthcare Integration: - Partner with HR, Compensation, Benefits, Absence, and Time Tracking teams to evaluate cross-functional impacts to payroll processing and ensure payroll stability. - Partner with IT and Clinical stakeholders to ensure accurate data integrations and reporting across enterprise systems, including healthcare-specific integrations (e.g., Workday and Epic). - Collaborate with stakeholders to streamline workflows supporting employee lifecycle events that impact payroll and finance outcomes. - Release Management & Testing Support: - Support Workday’s monthly and bi-annual release cycles by coordinating release planning, documenting impacts, executing regression testing, and validating payroll results. - Develop and maintain test scripts, test scenarios, and test cases to ensure payroll changes are validated and production ready. - Partner with Payroll, HR, Finance, and IT teams to coordinate testing activities, confirm results, and ensure issues are triaged and resolved prior to deployment. - Document release outcomes, configuration changes, and lessons learned to support audit readiness and long-term sustainment. - Documentation, Training, and Continuous Improvement: - Contribute to the development of Functional Design Documents (FDDs), Business Requirement Documents (BRDs), interface designs, test plans, and standard operating procedures. - Deliver training, process documentation, job aids, and knowledge resources to promote adoption and long-term operational efficiency. - Recommend, counsel, and instruct Payroll functional areas on process improvement and system capabilities. - Monitor organizational needs and recommend process or system changes as appropriate. - Work Management and Prioritization: - Prioritize and manage multiple sustainment requests, enhancements, and operational issues while maintaining high levels of customer service. - Investigate recurring issues, perform root cause analysis on repeat system errors, and recommend corrective actions. - Support the development of policies, procedures, and best practices for payroll system operations, reporting, and compliance. Qualifications: Required Qualifications - ​Bachelor’s degree required (six (6) years of additional relevant experience may be substituted in lieu of degree). - Proven experience supporting payroll operations, HRIS/payroll systems, or enterprise financial systems in a large-scale organization. - Hands-on experience with Workday Payroll configuration and payroll processing in a production environment. - Demonstrated experience configuring and supporting Workday Payroll elements such as: - Earnings and deductions - Pay groups and pay period schedules - Payroll calendars and run categories - Employee tax elections and payroll tax setup - Payroll accounting and posting rules - Costing allocations and payroll reconciliation - Experience supporting payroll processing including payroll calculations, payroll complete, settlement activities, and audit validation for both on-cycle and off-cycle payroll. - Experience creating, loading, and validating payroll-related EIBs (payroll input, off-cycle processing, period schedules, no-retro-prior-to-date, etc.). - Experience supporting Workday release management activities including impact assessment, test planning, writing test scripts, executing test cases, validating results, and coordinating adoption of payroll-related updates. - Strong analytical and troubleshooting skills with the ability to conduct root cause analysis and drive issue resolution. - Strong ability to communicate effectively with technical and non-technical stakeholders and provide consultative guidance. - Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment. Preferred Qualifications - Workday Payroll certification(s) strongly preferred. - Prior experience in a healthcare organization strongly preferred. - Experience with healthcare ERP/EHR integrations (e.g., Workday integrated with Epic). - Familiarity with CMS reporting requirements and nonprofit finance standards. - Payroll certification (CPP, FPC) preferred. - Prior experience supporting Workday Payroll regression testing and release readiness activities in a healthcare or large enterprise environment. - Experience supporting large enterprise payroll environments with complex costing structures, multiple pay groups, and multi-state taxation. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

United States
$83.4K - $127K / year