• Lead one or more sub-work streams amongst the different components of Organizational Change Management (OCM) – Change Readiness, Training & Communications. • Apply a structured methodology and lead change management activities. • Leverage a change management methodology, process, and tools to create an executable plan to support adoption of the changes required by a project or initiative. • Enable the design, development, delivery, and management of key project-related communications to be distributed across an organization’s impacted stakeholders, customers, and suppliers. • Conduct impact analyses, assess change readiness, identify key stakeholders, and create executable actions meant to support adoption of the changes identified. • Independently assess training needs and determine appropriate learning strategies and modalities, including PowerPoint-based training, e-learning modules, reference guides, and other instructional formats. • Partner with stakeholders to identify, scope, and build out training content aligned with project and organizational needs. • Create training content and, when required, deliver training directly to end users or stakeholder groups. • Deploy training programs, monitor effectiveness, and make updates or modifications as needed. • Plan, manage, and support the design and delivery of training programs for end users and customers/suppliers. • Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change. • Prepare comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and engage leadership. • Drive work efforts and leverage data-driven solutions to deliver change outcomes and measure the impacts on end users. • Enhance user experience by improving adoption, usability, accessibility, and interactivity of solutions. • Provide coaching and/or mentoring of team members.

• Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner. • Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact. • Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities. • Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives. • Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling.

• Engage target members (those who are facing medical, mental health and/or substance utilization disorders) and build a relationship that will support open and constructive dialog on sensitive topics. • Conduct initial holistic health assessments that help build an understanding of a member’s specific situation and needs and identify any social determinants of health (SDOH) and cultural influences that may impact potential lifestyle changes. • Create a space where a case manager and member can collaborate, along with relevant caregivers and providers, to develop a member-centric case management plan that sets goals, addresses potential barriers, and leads to improved health outcomes. • Monitor, evaluate, and update the effectiveness of the member's case management plan to ensure progress toward goals is being made and that current goals remain pertinent. • Facilitate communication and coordination among the health care team to maximize delivery of appropriate care. • Provide interventions focused on removing barriers, promoting positive behavior change using motivational interviewing techniques, and stabilizing the members’ natural support systems by ensuring that caregiver needs are identified and being met. • Maintain concise, accurate, and timely documentation that meets accreditation, contractual, and legal requirements.

• To ensure development, implementation, and maintenance of credit risk scorecards for credit risk management decisions, and provide analytical solutions to policy managers as situations/events warrant • Responsible for the development, implementation and maintenance of credit scoring models/assessment tools, strategies and capital estimate modeling of PD, LGD and EAD that apply to retail portfolios across life cycle • Monitor, Document and communicate the functionality of credit risk methods & models to various stakeholders • Provide recommendations to update the model based on latest data and analysis • Prepare / support Basel team on regulatory reports relating to retail credit portfolio in line with internal & regulatory requirement • Assist in implementation of IFRS 9, development of Basel models for the entire retail portfolio • Deploy the models on rating system and work with IT for effective maintenance of the scoring related information • Identify analytical opportunity across credit life cycle – Acquisition, Portfolio Management and Collection • Required to develop data-driven analytics to monitor the asset quality and minimize the credit risk of retail portfolio • Carry out analytical projects together with policy when credit events warrant as required • Ensure timely communication of scorecard monitoring and validation along with insights and recommendation • Contribution to the formulation of a successful growing team • Perform other duties as assigned