Business Director: Capital One Shopping (Remote - Eligible) As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: - Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands - Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One - Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics - Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies - Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis - Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently - Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability - Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management - Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business - Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results - Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills - Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment - Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: - Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) - At least 7 years of experience in analysis Preferred Qualifications: - Master's Degree - 2+ years of experience in financial services - 1+ year of experience in consulting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York, NY: $251,400 - $286,900 for Business Director Remote (Regardless of Location): $209,500 - $239,100 for Business Director McLean, VA: $230,400 - $263,000 for Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Plans and develops research programs within a division, center, or department, solicits research opportunities, develops policies and procedures, and has significant responsibility for the overall functioning and effectiveness of research studies. • Overseeing all Center efforts in the area of project team consilience facilitation and research into the science of team science. • Coordinate with APPEX and SMNS leadership to ensure that all research, training, and outreach teams are working together effectively towards stated goals • Provide support to APPEX researchers and affiliates to help teams identify goals and overcome barriers arising from interpersonal and interdisciplinary challenges • Provide information, problem-solving assistance, and resources to APPEX members regarding Center efforts, practices, resources, opportunities, and standards • Develop and implement procedures and resources to improve team consilience • Coordinate and collaborate with other staff and Center members/leadership to prepare reports for management and funders • Designs and provides expert direction in our research into best practices in team science • Leads in the preparation of documents, materials, and research products relating to consilience and the science of team science

• Oversee the development and maintenance of custom formularies for all non-Medicare lines of business including Commercial, Medicaid, and Health Information Marketplace/Exchange • Monitor and analyze regulatory and legislative requirements, develop project plans to meet requirements, and lead cross functional teams to implement programs to meet requirements • Oversee the implementation and maintenance of custom and standard formularies • Supports relationship with external partners/vendors (P&T, rebate aggregator, formulary management tool, etc.) • Facilitate communication to and education of clients, members, and internal staff regarding clinical issues and objectives • Supervise and coach direct reports in the performance of their duties including performance reviews and feedback to direct reports • Develop clinical criteria for review of non-formulary or non-preferred drug lists and communicate recommendations to clients • Evaluate drugs/drug classes and make formulary positioning and utilization management recommendations and formulary management strategies • Provide support to operational teams and clients during implementation • Analyze and interpret prescription claims data to identify opportunities to improve existing formulary management strategies • Supports quality improvement and clinical value projects, as required • Support Pharmacy and Therapeutics (P&T) committee items, as required • Support RFI and RFP submissions, as required • Support general business needs and operations, as required • Responsible for adherence to the company Code of Conduct including reporting of noncompliance.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Rise Director is a senior clinical and operational leader responsible for managing total cost of care for the highest acuity of members in the state—individuals with the greatest medical, behavioral health, and social complexity and highest overall healthcare expenditures. This leader functions as the strategic and operational case manager for the most complex members, ensuring rapid coordination, prioritized access, and delivery of high-value, high-quality care across the full continuum. The role is accountable for measurable reductions in hospitalizations, emergency department utilization, avoidable acute care spend, and inappropriate high-cost site-of-care utilization. This role reports to the Executive Director for the state. Core Responsibilities As RISE director your responsibilities will include: Total Cost of Care Accountability - Own financial and clinical outcomes for the highest-cost, highest-acuity members statewide. - Develop and execute strategies to reduce avoidable hospital admissions, readmissions, emergency department visits, and unnecessary specialty and facility utilization. High-Intensity Care Team Leadership - Directly manage a team of Peer Specialists dedicated to providing high-intensity, daily member engagement and support including, but not limited to, ensuring: - Comprehensive care planning and prioritization so each Peer Specialist has a clear understanding of their priorities and work with their highest-acuity members - Immediate response to clinical and social destabilization - Clear task assignment across team roles - Closed-loop communication - Removal of barriers to care access including appointment delays, transportation challenges, medication access issues, and social determinants of health. - Rapid transitions of care post-hospitalization with 24 hour follow-up protocols - Make critical decisions on where the practice should invest resources (people, dollars) for the appropriate care to keep a high acuity member out of the hospital - Ensure structured escalation pathways and rapid response protocols for social, medical and BH crises. - Serve as operational lead and break down barriers in process and communication across firsthand’s internal care teams, including central health guides, psych NPs, SOAR specialists, and other care team members. Provider Network Optimization - Identify, evaluate, and prioritize partnerships with the highest value, highest quality providers across all markets in the state, including but not limited to emergency rooms and hospitals, community primary care and specialists, behavioral health services and community and social services - Use cost, quality, and outcomes data to stratify provider performance and guide member referrals - Coordinate expedited and prioritized access for highest acuity members to top-performing PCPs, BH specialists, specialty providers, outpatient detox and rehab providers You will be a good fit if you have: - 7+ years of experience in value-based care, population health, managed care, or complex care management. - Clinical licensure (LCSW or RN, preferred) - Deep experience and relationships across community providers and resources (i.e. housing, hospital case management / discharge planning, outpatient detox/rehab centers) - Experience in Medicaid, dual-eligible, and/or serious mental illness populations - Demonstrated experience managing high-cost, medically and behaviorally complex populations. - Experience leading interdisciplinary healthcare teams. - Strong understanding of total cost of care models, risk stratification, and utilization management. - Proven success in reducing avoidable acute care utilization. - Experience working across multiple provider markets within a state. - Exceptional operational leadership and cross-functional collaboration skills, both virtually and in person. We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.