• Lead and coordinate customer projects in Northern Germany • Responsible for the timely and high-quality delivery of our projects and system solutions • Regular reporting to the COO • On-site customer support and consulting • Team leadership and development within your area of responsibility • Act as liaison between customers, internal departments, and executive management

• Lead, manage, and hold direct reports accountable • Client success and identifying new opportunities • Maintaining billable hourly utilization goals • Client success (relationships, service delivery, upselling, controlling churn) • Understand the assigned client’s business and exceed their expectations • Develop, mentor, and coach Attest team members • Deliver engagements that meet BARR expectations for quality and related professional standards (i.e., AICPA attestation standards) • Complete SOC 1 and SOC 2 readiness assessments, understanding necessary control objectives or trust services criteria • Support the Executive Signers in developing and refining firm methodologies for service delivery • Manage engagement financials, including budgets and profitability • Support a portfolio of clients and projects for a fast-growing business • Thoughtfully delegate projects and tasks to engagement leads and engagement consultants • Act as a point of contact and knowledgeable resource to clients and to engagement team members • Identify and communicate training opportunities and programs that develop client service teams • Support business development activities, including managing renewal deals, cross-selling services, and serving as the relationship manager

• Identify and assess customer needs to deliver service that consistently exceeds expectations. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Take the extra mile to engage customers through various platforms. • Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events. • Go above and beyond to create positive and memorable customer experiences.

• Develop strategic plans for the development of brand building and acquisition marketing activities across the region • Develop and manage customer acquisition media channels: Above the line TV &radio, sponsorships, print, out of home and PR • Responsibility for digital marketing and other harvesting performance-based marketing channels working with in-house as well as external agencies • Develop and manage relationships with local 3rd parties such as media agencies, media groups, marketing, creative and production agencies. This includes agency selection and commercial negotiations • Ownership of substantial annual marketing plan, respective budgets and targets • Brand champion for the local brand including adaptation of global brand positioning, creative and tone of voice as well as creation of bespoke local brand assets and marketing campaigns • Undertake pre and post initiative analysis and reporting to provide campaign ROI, CPA and optimisation for future campaigns • Adhere to all gambling rules and regulations across all communication channels