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World Wide Technology Healthcare Solutions logo
World Wide Technology Healthcare Solutions

Founded in 1990, World Wide Technology (WWT) is a global systems integrator with $13.4 billion in annual revenue that provides digital strategy, innovative technology and supply chain solutions to large public and private organizations.

AI Platform Analyst

AI EngineerMachine Learning EngineerOtherRemoteMid LevelSince 1990H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$71.2K - $89K / year

Seniority

Mid Level

Job Description

AI Platform Analyst

World Wide Technology Healthcare Solutions

Role Description World Wide Technology, Inc. is currently seeking an AI Platform Analyst for our IT AI Center of Excellence Workforce AI. AI Platform Analysts within the IT AI Center of Excellence team support the AI platforms and Workforce AI initiatives at World Wide Technology. As an AI Platform Analyst, you play a pivotal role in supporting and optimizing the AI platforms that drive innovation at WWT. This position involves ensuring that the platforms are effectively governed, maintained, and aligned with best practices. The analyst will also be responsible for training and enabling employees to leverage AI technologies effectively. A strong candidate demonstrates the following competencies: - Curiosity & Learning Agility: Stays ahead of a rapidly evolving AI landscape and brings new ideas back to WWT. - Collaboration: Builds strong relationships across IT and business teams. - Ownership: Takes end-to-end accountability for platform health and user experience. - Clear Communication: Translates complexity into practical guidance for all levels of the organization. - Analytical Thinking: Uses data to identify trends, measure adoption, and drive decisions. - DOER: Favors action over continuous discussion and is not afraid to get hands on keyboard to make ideas a reality. Key responsibilities include: - Platform Support: - Serve as a point of contact for internal AI platform issues, escalations, and service requests. - Monitor platform health, availability, and performance; coordinate with vendors and internal IT teams to resolve incidents. - Manage license provisioning, user access, and platform configurations. - Maintain documentation for platform operations, known issues, and runbooks. - Evaluate and test new platform features and updates before rollout. - Integrations & Connectivity: - Partner with IT, engineering, and business teams to identify and implement integrations between AI platforms and internal tools (e.g., ITSM, collaboration tools, data systems). - Ensure AI platforms are connected to relevant data sources, workflows, and enterprise systems in a secure and scalable way. - Coordinate with vendors on API capabilities, integration roadmaps, and technical requirements. - Governance & Compliance: - Develop and maintain AI platform governance frameworks, including acceptable use policies, data handling standards, and access controls. - Ensure platforms comply with WWT's security, privacy, and data governance requirements. - Partner with Legal, Compliance, and Security teams to assess risks associated with AI platform usage. - Track and report on platform usage, adoption metrics, and policy adherence. - Stay current on emerging AI regulations and industry best practices, recommending policy updates as needed. - User Enablement & Training: - Design and deliver training programs, resources, and onboarding experiences for employees using AI platforms. - Create and maintain self-service learning content including guides, videos, FAQs, and prompt libraries. - Champion best practices for responsible and effective AI use across the organization. - Gather and act on user feedback to continuously improve the platform experience. - Partner with business units to identify use cases and drive meaningful adoption. Qualifications - 1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related role. - Experience supporting and administering enterprise SaaS platforms. - Strong understanding of data privacy, security, and governance principles. - Excellent communication skills with the ability to translate technical concepts for non-technical audiences. - Demonstrated ability to manage multiple priorities in a fast-paced environment. - Experience creating training or enablement content for end users. - Familiarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar). - Experience with enterprise integrations, APIs, or workflow automation. - Knowledge of AI governance frameworks and responsible AI principles. - Experience in change management or organizational adoption programs. - Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position. Requirements - A reasonable estimate of the current base pay range for this position is $71,200 to $89,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Job Requirements

  • 1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related role.
  • Experience supporting and administering enterprise SaaS platforms.
  • Strong understanding of data privacy, security, and governance principles.
  • Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Experience creating training or enablement content for end users.
  • Familiarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar).
  • Experience with enterprise integrations, APIs, or workflow automation.
  • Knowledge of AI governance frameworks and responsible AI principles.
  • Experience in change management or organizational adoption programs.
  • Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.
  • A reasonable estimate of the current base pay range for this position is $71,200 to $89,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.
  • The range for this position in other geographic locations may differ.
  • Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

Benefits

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

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