• Serve as the primary point of contact for major retail partners, meeting directly with buyers and decision-makers to drive sales growth and elevate the Celsius brand. • Monitor, evaluate, and report on the performance of assigned key accounts to inform strategy and identify opportunities for growth. • Lead sales forecasting and production planning to ensure seamless execution and alignment with customer demand. • Collaborate with Celsius’ distributor network, including senior management, to align business objectives and executional plans. • Build and maintain strategic relationships with assigned national retail partners. • Align on annual business plans including volume targets, execution standards, investments, shopper marketing plans and performance scorecards. • Manage key account pricing strategies and promotional calendars, ensuring accuracy and execution across all accounts, including coordination with DSD partners. • Primary Focus: National Account management across various Large Format, Small Format, Club, and additional retail channels as assigned.

• Secure new significant 6+ figure national corporate partners to meet individual goal of $1M+and annual Team revenue goals • Establishes a pipeline of opportunities sufficient in number and scope to meet or exceed annual goals • Develops concepts and creates national partnership proposals to present to corporate prospects. • Negotiates corporate contracts on behalf of Make-A-Wish and collaborates with legal counsel when necessary • Collaborates with chapters on new national corporate partnership opportunities, sourcing, sharing, and developing opportunities • Collaborates with all Revenue functions and other departments, as required for the development of proposals and presentation materials and engagement opportunities • Collaborates with Brand and Marketing on the development of partner activation programs, ensuring they are sufficient to meet revenue and strategic goals • Ensures regular and sufficient communications with stakeholders on pipeline and revenue goals • Protect the brand by ensuring performance standards, Better Business Bureau, Unrelated Business Income Tax and Potentially Inappropriate or Controversial Sponsors requirements are upheld. • Tracks and monitors corporate partnership sales industry and best practices • Collaborates with other National Office departments to ensure consistency and accuracy of relevant corporate partnership information is exchanged with various audiences. • Other duties and responsibilities as appropriate.

• Build and nurture relationships with key channel partners and resellers to drive Gliffy adoption. • Serve as a trusted advisor, providing product knowledge and best practices. • Act an external ambassador for Gliffy and an internal advocate for our partners. • Develop joint go-to-market plans with partners to increase brand awareness, align product to compelling solutions, and create new opportunities. • Identify new business prospects within mid-market and enterprise accounts via partner channels. • Track and report on partner performance, pipeline, and revenue metrics. • Work closely with Marketing and Product teams to support partner enablement and inform strategy. • Coordinate co-marketing initiatives, joint events, and partner training sessions. • Represent Gliffy at partner events and industry conferences (travel 2–4 times per year).

• Provide exceptional customer service by promptly responding to inbound calls and e-mails. • Aid in customer retention via multiple methods of contact and annual insurance policy reviews. • Proactively identify and process policy transactions and explain any resulting customer impact. • Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements. • Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets. • Process personal lines E&S policy renewals and collect payment for agency bill accounts. • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.