We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The mission of Aetna Better Health of LA (ABHLA) is to build a healthier world through better health, better care, and lower costs. We have embraced the quintuple aim as our guiding framework that integrates population health, equity, cost reduction, patient experience, and care team wellbeing into everything we do. We are leading the change by challenging the status quo with new technologies, VPB models, innovation, and integration of behavioral and physical health; and attracting and inspiring our local team by unlocking the power of our people to transform health care. Position Summary: The Care Management Associate (CMA) role is a full time remote telework position. Qualified candidates must reside in Louisiana. This position manages enrollment for foster, child and family welfare population health members, and carries a caseload. The Care Management Associate supports comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of Wellness Plans to promote effective utilization of healthcare services. This position promotes/supports quality effectiveness of healthcare services. Schedule -8am-5pm Monday-Friday Work From Home Fundamental Components: • Responsible for initial review and triage of Care Team tasks. • Manages population health member enrollment for child and family welfare. • Manages a low tier member caseload. • Development of wellness plans, providing community resources, reviewing gaps in care, administering health questionnaires, and other targeted child welfare goals applicable to population health. • Completes outbound calls to identify and engage appropriate community resources. • Responsible for initial review and triage of Care Team tasks. • Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. • Monitors non-targeted cases for entry of appropriate discharge date and disposition. • Identifies and refers outlier cases (e.g., length of stay) to clinical staff. • Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs. • Utilizes Aetna systems to build, research and enter member information, as needed. • Supports the development and implementation of care plans. Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. • Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively). • Performs non-medical research pertinent to the establishment, maintenance and closure of open cases. • Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. • Adheres to compliance with policies and regulatory standards. • Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. • Protects the confidentiality of member information and adheres to company policies regarding confidentiality. • May assist in the research and resolution of claims payment issues. Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. • Manage population health member enrollment for child and family welfare. Development of Wellness Plan, providing community resources, reviewing gaps in care, administering health questionnaires, and other targeted child welfare goals applicable to population health. Required Qualifications: • Must reside in Louisiana. • 2-4 years’ experience in healthcare field or working with foster, child and family welfare populations (e.g., experience in a medical office, hospital setting, case worker in community health setting). • Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. • Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude. • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures). • Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency. • Works independently and competently, meting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. • Ability to effectively participate in a multi-disciplinary team including internal and external participants. • 2+ years demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint, etc.) • Schedule 8am-5pm Mon-Fri with Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm. Education: • High School Diploma or G.E.D. Please be aware that if changes have been made to core requirements (Required Qualifications or Education) that you will need to keep your HR Business Partner informed. Should you have any questions or need to make any amendments to the information listed above, please reach out to your Talent Acquisition Partner immediately. Thank you in advance. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Full-time | Remote, United States | $65,000 To apply, please submit a resumé and cover letter below. About Partum Health The US is facing a maternal health crisis, with rising rates of pregnancy-related complications, maternal mortality, and disparities in access to quality care. Too many parents—especially those in underserved communities—face barriers that prevent them from receiving the timely, comprehensive, and compassionate care they deserve. This urgent need calls for a reimagined approach to maternal healthcare. At Partum Health, our mission is to ensure that every mother and birthing person receives the comprehensive care they need for a healthy pregnancy, birth, and postpartum journey. Our innovative, whole-person care approach combines personalized prenatal and postpartum care, access to expert providers, and wrap-around support systems designed to improve maternal and infant health outcomes. Every member of our team shares a deep commitment to this mission. If you’re passionate about making an impact, we invite you to join us in transforming maternal healthcare for the better. About the Role As an Associate Client Care Lead, you will take a compassionate, proactive approach to engaging expectant parents, guiding them seamlessly through the onboarding process and supporting ongoing care delivery. This highly interactive role is critical to our mission, as you will be the first and primary point of client contact, ensuring that every prospective client feels heard, supported, and valued. The client care team plays a key role in making maternal healthcare accessible by completing all onboarding processes efficiently and working directly with providers to ensure smooth delivery of care. As a key member of our startup, your role is not just operational—it is mission-driven. Your success will be measured by your ability to connect more parents to quality care, meet and exceed new client targets, and ensure a seamless experience for every client. We are a team of passionate, forward-thinking professionals committed to reshaping maternal healthcare. If you are inspired by our mission and energized by the opportunity to increase access to care throughout pregnancy, birth, and postpartum, while making a profound impact on families, apply today. Key Responsibilities - Own Client lead pipeline: Help contribute to the growth of Partum by engaging inbound prospective customer leads, delivering responsive and proactive outreach with the goal of enrolling customers in Partum's Care - Drive the client intake process: Own the onboarding journey for each client, fostering strong relationships with clients and providers in order to exceed ambitious targets for connecting families with maternal health services. - Engage and nurture prospective clients: Proactively connect with expectant parents through phone and video calls, texts, and messages. - Develop patient care plans: Support families by providing information on Partum's services and work collaboratively with them to outline goals and translated family objectives for health into care plans that Partum can implement via our multi-specialty model. - Manage end-to-end doula contracting: Oversee the full contracting process, from initial contact to securing agreements, while providing ongoing account management to ensure a seamless experience and supporting doulas as they deliver care. - Provide exceptional client support: Serve as the first point of contact for clients, responding promptly and compassionately to inquiries from patients, families, and providers. - Coordinate and schedule clinical appointments: Efficiently book and manage appointments, ensuring timely access to maternal health services. - Respond to inbound phone calls: Manage patient enrollment via inbound phone calls. - Maintain accurate and confidential client records: Ensure meticulous documentation of patient information, consent forms, and financial details while upholding strict data privacy and compliance standards. - Champion the mission of Partum Health: Maintain a deep understanding of our services and effectively communicate our vision to prospective clients, emphasizing our commitment to improving outcomes for the whole family. - Adapt to evolving needs: Partum Health is a rapidly evolving startup in this context, embrace organizational changes and process improvements to better serve clients and providers in a dynamic healthcare environment. - Support occasional weekend call needs: Participate in weekend "on call" schedule to support after hours request from clients and doulas; on call include monitoring phones from 6-10pm CST on weekends and occurs approximately once every 5-7 weeks. Qualifications - Four year university degree required - At least 1-2+ years of experience in a client-facing role required, such as sales, customer success, account management, ideally in a high-growth healthcare environment - Proven track record of exceeding performance targets, particularly in client admissions or sales-related roles. - At least 1 year of CRM experience required - Proficiency in multitasking and operating in a fast-paced environment - Ability to navigate occasional moderate levels stress - Multilingual, Spanish-speaking candidates encouraged to apply Location & Schedule - Location: Fully remote, US-based. - Anticipated Schedule (subject to modification): Monday-Friday, 8am-5pm CT + occasional weekend on call support occurring once every 5-7 weeks Compensation & Benefits - The total target base compensation for this role will be $65,000 per year at the commencement of employment. - Partum Health is pleased to offer comprehensive benefits to all full-time employees. Cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Partum Health-sponsored benefits. How to Apply To apply, please submit a resumé and cover letter below. This position has a four-round interview process: - Screening call: We’ll get to know a bit about your strengths and interests - Roleplay & career history: You’ll have a chance to demonstrate your communication skills through a demo call, and we’ll ask more detailed questions about your work experience - Competencies & meet the team: We’ll ask for examples of your skills related to the role, and you’ll meet with other team members to get a sense of our team and culture - Reference checks: We’ll learn more about how you work best from people you’ve worked with before! Our values - Here to serve — Act in service of the health and wellbeing of patients and their families - Respectful and inclusive — Create an environment where our team and our patients can fully be themselves - Transparent — Build relationships rooted in honesty and strive for simple, direct communication and feedback - Problem solvers — Be tenacious in addressing complexity and knocking down obstacles to get things done’ - Aspirational — Dream big, never stop learning and embrace opportunities to grow and improve - Joyful — We celebrate successes, large and small, and have fun along the way Equal Opportunity Employer Statement Partum Health is an Equal Opportunity Employer and welcomes candidates from all backgrounds. We are committed to fostering a culture of equity, inclusivity, respect, and continuous growth. We recognize that achieving true equity in perinatal care requires intentionality, education, and systemic change, and we are dedicated to being part of that solution.

About the Position Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home. What You’ll Do Provide responsive and professional customer support via phone, email, and online messaging Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations Communicate essential travel details, documentation requirements, and agency guidelines Monitor bookings to ensure accuracy and follow up to confirm client satisfaction Resolve client questions or concerns with care and a solutions-focused mindset Maintain organized records and update internal systems as needed What We’re Looking For - Strong communication and interpersonal skills - Customer service experience in travel, hospitality, or a related field preferred - Ability to work independently in a remote environment - High level of organization and attention to detail - Comfortable using digital tools, booking platforms, and communication software - Passion for travel and creating positive client experiences Why Join Us - Fully remote position (work from anywhere within approved locations) - Flexible work schedule options - Career development and advancement opportunities - Travel-related perks and industry discounts - Collaborative and supportive team culture with training provided Equal Opportunity Employer Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds. -

About the Position Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home. What You’ll Do Provide responsive and professional customer support via phone, email, and online messaging Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations Communicate essential travel details, documentation requirements, and agency guidelines Monitor bookings to ensure accuracy and follow up to confirm client satisfaction Resolve client questions or concerns with care and a solutions-focused mindset Maintain organized records and update internal systems as needed What We’re Looking For - Strong communication and interpersonal skills - Customer service experience in travel, hospitality, or a related field preferred - Ability to work independently in a remote environment - High level of organization and attention to detail - Comfortable using digital tools, booking platforms, and communication software - Passion for travel and creating positive client experiences Why Join Us - Fully remote position (work from anywhere within approved locations) - Flexible work schedule options - Career development and advancement opportunities - Travel-related perks and industry discounts - Collaborative and supportive team culture with training provided Equal Opportunity Employer Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds. -