• Hire and develop a team of deeply technical field engineers capable of guiding AI native customers across a wide range of data, analytical, and AI workloads. • Adapt the team's skills and engagement model to match the needs of digital and AI native customers • Consistently meet or exceed targets by making sure the team knows how to technically qualify workloads, identify important use cases, build proof of concepts, and establish themselves as trusted advisors throughout the customer life-cycle • Travel to customer sites for executive sessions, technical workshops, and building relationships • Establish relationships across internal organizations (engineering, product, services, sales, etc.) to ensure the success of the customers and team • Stay current with emerging Data and AI trends in the digital native tech sector

• Work within hospital environment to evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues and implement appropriate repairs. • Complete Planned/Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Learn and ensure proper care of tools and test equipment and ensure calibration. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area. • Complete all planned Quality and Compliance training within the defined deadlines. • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

• Address and resolve complex issues escalated by Product Support Specialists. • Follow escalation matrix for unresolved issues to hardware, and software teams as necessary. • Utilize electrical wiring diagrams / schematic to troubleshoot issues • Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions • Read and interpret device logs to identify and resolve problems. • Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines • Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment • Create and update the ticketing tool daily • Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems. • Travel to different sites as needed to provide on-site support for customers • Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.