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Sharecare

All Together Better.

Lead ROI Medical Records Specialist

Medical Billing and CodingMedical Billing and CodingOtherRemoteLeadTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

90 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Lead ROI Medical Records Specialist

Sharecare

Role Description This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation point. The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics. Qualifications - High School Diploma (GED) required; degree preferred - Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required - Advanced knowledge of multiple EMR platforms and ROI request types - Strong organizational and multitasking skills essential - Proficiency in Microsoft Office applications - Strong documentation, communication, and customer service skills - Demonstrated ability to manage time effectively and meet task deadlines - Willingness to learn programs and processes quickly - Self-motivated, dependable, and able to work independently or as part of a team - Proven ability to maintain productivity, utilization, and quality performance standards - Strong interpersonal and problem-solving skills - Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization - Demonstrates strong leadership abilities - Ability to assist with onboarding and training of new employees - Ability to monitor production, utilization, and quality of employees - Ability to assist with adhering to customer SLAs, including turnaround time (TAT) Requirements - Ability to sit or stand for extended periods - Physical ability to lift and carry up to 25 lbs. - Manual dexterity is sufficient for long periods typing, writing, and handling documents - Visual acuity to read documents and use a computer monitor - Clear speaking and hearing ability for communication - Adequate hand-eye coordination and sensory abilities for job-related tasks Information Governance Accountabilities - Understand the organization's information governance program and the role's responsibilities - Participate in required education and compliance training HIPAA/Compliance - Maintain the confidentiality of patient and client information - Comply with HIPAA standards and all relevant corporate integrity and security obligations - Report any unethical, fraudulent, or illegal behavior - Maintain current HIPAA certification annually Company Description Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.

Job Requirements

  • High School Diploma (GED) required; degree preferred
  • Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
  • Advanced knowledge of multiple EMR platforms and ROI request types
  • Strong organizational and multitasking skills essential
  • Proficiency in Microsoft Office applications
  • Strong documentation, communication, and customer service skills
  • Demonstrated ability to manage time effectively and meet task deadlines
  • Willingness to learn programs and processes quickly
  • Self-motivated, dependable, and able to work independently or as part of a team
  • Proven ability to maintain productivity, utilization, and quality performance standards
  • Strong interpersonal and problem-solving skills
  • Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization
  • Demonstrates strong leadership abilities
  • Ability to assist with onboarding and training of new employees
  • Ability to monitor production, utilization, and quality of employees
  • Ability to assist with adhering to customer SLAs, including turnaround time (TAT)
  • Ability to sit or stand for extended periods
  • Physical ability to lift and carry up to 25 lbs.
  • Manual dexterity is sufficient for long periods typing, writing, and handling documents
  • Visual acuity to read documents and use a computer monitor
  • Clear speaking and hearing ability for communication
  • Adequate hand-eye coordination and sensory abilities for job-related tasks
  • Information Governance Accountabilities
  • Understand the organization's information governance program and the role's responsibilities
  • Participate in required education and compliance training
  • HIPAA/Compliance
  • Maintain the confidentiality of patient and client information
  • Comply with HIPAA standards and all relevant corporate integrity and security obligations
  • Report any unethical, fraudulent, or illegal behavior
  • Maintain current HIPAA certification annually

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