• Serve as the primary technical owner of the Salesforce platform, including data model, security architecture, integrations, and overall system design • Design and maintain scalable, secure Salesforce solutions aligned with institutional priorities and long-term growth • Own platform governance, technical standards, and best practices • Lead hands-on configuration and customization, including: Custom objects, fields, page layouts, flows, validation rules, and permissions • Implement enhancements that improve operational efficiency, data integrity, and user experience • Partner with IT, data, and analytics teams to support integrations with enterprise systems (e.g., ERP, data platforms, marketing tools) • Ensure data quality, reporting accuracy, and appropriate data access across teams • Work closely with functional leaders to gather requirements and translate them into technical solutions • Ensure Salesforce configuration aligns with healthcare, nonprofit, and university compliance requirements (HIPAA, data privacy, security standards)

• Own and evolve our AWS infrastructure across compute, networking, storage, and managed services • Design and maintain infrastructure that supports high availability, predictable performance, and financial correctness • Lead platform-level architectural decisions, including service migrations and runtime changes (e.g., Redis → Valkey, EKS → ECS/Fargate) • Ensure infrastructure choices align with reliability, cost, and operational simplicity—not just trend adoption • Design and maintain deployment pipelines that are safe, repeatable, and observable • Own system reliability through capacity planning, failure modeling, and controlled change management • Lead incident response and root-cause analysis for infrastructure-level failures • Participate in on-call rotations and continuously improve operational ergonomics • Build and maintain strong observability across infrastructure and services (metrics, logs, tracing, alerting) • Ensure secure configuration of AWS resources, IAM policies, secrets management, and network boundaries • Proactively identify infrastructure risks related to scale, cost, or security and address them before they become incidents • Partner closely with application engineers to ensure platform constraints and capabilities are well understood • Drive infrastructure changes through hands-on implementation • Establish standards and best practices for infrastructure, deployment, and operations as the team grows • Mentor other platform engineers and help raise the overall operational maturity of the organization

• Design, build, and evolve cloud infrastructure using modern Infrastructure-as-Code tools (Terraform, Pulumi) • Architect and manage core cloud services, including networking, identity/access control, account/subscription hierarchy, and resource governance • Define and implement cloud-based disaster recovery strategies that meet enterprise RTO/RPO requirements • Drive standards for high availability, security, scalability, and cost-efficiency across our cloud environments (Azure and/or AWS) • Lead initiatives that improve developer experience, platform reliability, and operational excellence • Build internal tooling and automation to simplify cloud adoption and resource provisioning for engineering teams • Serve as a technical leader and mentor, guiding engineers across platform, SRE, and product teams • Partner with security, compliance, and operations teams to enforce cloud architecture policies and guardrails • Represent the platform team in architecture reviews, planning discussions, and cross-functional programs

• Set the platform vision and lead execution across shared services, infrastructure, and tooling while building and mentoring high-performing platform, SRE, and DevOps teams. • Own the design and operation of secure, scalable AWS and Azure environments, establishing standards for reliability, observability, resilience, and incident management. • Create paved-road developer platforms, CI/CD systems, and automation that improve velocity, quality, and consistency across teams. • Champion operational rigor through SLOs, reviews, and cost-aware engineering practices, ensuring efficient, sustainable growth.