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Senior Manager – Engineering Support
Location
California
Posted
85 days ago
Salary
$145K - $160K / year
Seniority
Senior
Job Description
Senior Manager – Engineering Support
NEC Corporation
• Manages the customer service of biometrics identification system used by Law Enforcement agency • Meets with customer management to answer questions, resolve problems • Analyzes/reviews month-end reports to ensure adherence to SLA • Interfaces with Sales/Engineering/Product team to obtain information/resolve problems as needed • Collaborates closely with senior management to define and execute strategic roadmaps • Oversees service and support activities ensuring timely delivery and responses to customer requests • Actively participates in continuous improvement initiatives, monitoring KPIs
Job Requirements
- Bachelor’s Degree in Computer Science or related discipline or equivalent
- Minimum of eight years customer service experience
- At least three years in a lead or supervisory role required
- A strong knowledge of Law Enforcement Biometrics operational features, functions, specifications, operations, interfaces, etc is a plus
- Ability to read/write English, verbal communication a must
- Effective verbal and written communication skills required
- Detail oriented
- ServiceNow
- Jira
- Azure DevOps
- Linux
- Windows
- VMWare
- Network design and device management
Benefits
- Health Insurance package with multiple Medical and Dental coverage options
- Pharmacy Insurance
- Vision Insurance
- Life and Accidental Death and Dismemberment Insurance
- Salary Continuation and Voluntary Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Adoption Assistance Program
- 401(k) with a 50% match up to 6% of employee contribution
- 15 PTO days
- 10 paid sick days
- 11 paid public holidays
- Continuing Education and Tuition Reimbursement
- 2 paid Community Service Days
- Travel Assistance Program
- Pre-Paid Legal plans
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