• Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. • Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. • Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. • Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. • Understand our customers’ organizational structure and develop relationships with key business stakeholders. • Understand our customers’ business and link customer goals to compelling solutions to be delivered. • Proactively assist in problem resolution, both internally and externally. • Maintain accurate records, including detailed documentation of customer service actions and discussions. • Escalate issues appropriately to Services, Support, Product, etc. • Develop compelling recommendations with strong close rates for add-on business. • Invest in developing both yourself and others, and contribute to organizational efforts as required.

• Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers • Partner in developing and implementing key goals, objectives, and success criteria for each trial • Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems • Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques • Create and deliver effective onsite and web-based training and best practice presentations • Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey • Communicate updates on major milestones and keeps all stakeholders informed of progress

• Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers • Partner in developing and implementing key goals, objectives, and success criteria for each trial • Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems • Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques • Create and deliver effective onsite and web-based training and best practice presentations • Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey • Communicate updates on major milestones and keeps all stakeholders informed of progress

• We will develop you into a CAMPER expert so you can independently support our customers. You will be the first point of contact and handle questions regarding our "rent" and "abo" products. • First-level support: You provide our customers with solutions in challenging travel situations and ensure case-closure. Your focus will be on "Roadside Assistance". You will be supported by modern AI tools to help more effectively. • During peak season, the phone is your number-one contact channel (browser-based and modern). • Handling booking adjustments: Your tasks include coordinating existing bookings and subscriptions, whether updates, rebookings, or cancellations. • When needed, you assist with processing complaints and claims. • You will work closely with other teams, including product development and our international locations, to maximize service quality.