About iHerb iHerb is a leading global e-commerce platform specializing in vitamins, supplements, and wellness products, serving millions of customers across 180+ countries. Our technology platform operates at massive scale, supporting complex global logistics, payments, personalization, and regulatory requirements. Engineering at iHerb is a core strategic function, not a support organization. Job Summary The Vice President, Engineering is a senior technology leader responsible for engineering strategy, execution, and organizational excellence across iHerb’s core platforms and operational systems. This role partners closely with Digital Experience, Marketing, Warehouse Operations, Enterprise Applications and other Business leaders to deliver reliable, scalable, and innovative technology that drives growth and customer trust. This role will lead globally distributed engineering organizations supporting customer-facing e-commerce experiences, core Order-to-Cash (OTC) capabilities, and technology that powers fulfillment centers and logistics. The role sets technical and cultural standards while ensuring platforms are resilient, secure, and built for sustainable velocity. Key Responsibilities Engineering Leadership & Strategy - Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy - Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations - Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion - Balance speed, quality, reliability, and cost at scale - Establish clear architectural direction while empowering teams to make strong local decisions Organization & Talent - Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development - Lead and mentor Engineering Directors, Senior Engineering Managers, and Staff/Principal Engineers - Set expectations for engineering excellence, accountability, and outcomes Execution & Operational Excellence - Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions - Own the end-to-end delivery pipeline from code commit through production, partnering closely with a centralized DevOps organization - Establish an owner/operator mindset within engineering teams, emphasizing service reliability, availability, and operational accountability - Embed SRE principles into engineering practices, including service-level objectives (SLOs), error budgets, and blameless incident reviews - Establish strong Test Engineering practices across automation, quality strategy, and shift-left testing to improve speed and confidence - Partner with SRE, Security, Infrastructure, Enterprise Systems, and Compliance teams to ensure services meet PCI, SOX, and pre-IPO control requirements without sacrificing delivery velocity - Use metrics across delivery, quality, reliability, and operational health to drive continuous improvement Architecture & Technology - Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations - Ensure robust integration with ERP systems, including SAP, as part of the broader Order-to-Cash ecosystem - Ensure systems are secure, scalable, and compliant with global regulations - Lead the thoughtful adoption of AI-enabled capabilities within the SDLC, including developer productivity, test automation, code quality, and operational insights - Evaluate and introduce new technologies pragmatically, reducing technical debt while enabling rapid innovation Cross-Functional Partnership - Partner closely with Product Management to align engineering investment with customer and business priorities - Collaborate with Data, AI, UX, and Operations leaders to deliver end-to-end solutions - Communicate clearly with executive leadership on progress, risks, and trade-offs The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: - Proven experience leading globally distributed, multi-team engineering organizations - Strong technical foundation in modern architectures (cloud-native, microservices, APIs, data platforms, enterprise integrations) - Demonstrated success delivering complex, mission-critical systems spanning e-commerce, back-end platforms, and operational systems - Experience partnering with Product, Operations, and Business leaders at the executive level Preferred - Experience in global e-commerce, marketplaces, logistics, or high-volume transaction platforms - Exposure to data platforms, personalization, or AI/ML-driven systems - Experience operating in hybrid environments (in-house, vendor, SaaS) - History of scaling engineering organizations through rapid growth Experience Requirements: Generally requires 15+ years of software engineering experience, including 8+ years in senior engineering leadership roles. Education Requirements: Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise in the work environment is usually moderate. Other factors are: - Hectic, fast-paced with multi-level distractions - Professional, yet casual work environment - Office / Warehouse environment - Ability to work extended hours as required #LI-JC1 The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com. Anticipated Pay Scale: $275,000—$350,000 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools • Participating in ongoing training sessions to improve coaching abilities and skills • Communicating with members via your Mento email or via chat in the Mento App in between sessions • Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love • Acting with kindness, respect, and empathy as an ambassador of the Mento community

The Vice President, Customer Experience & Engagement (VP, CXE) is an enterprise-wide leadership role created to transform how GuideWell, Florida Blue, and Triple-S engage with the people and organizations that depend on us. Reporting to the SVP of Communications, Marketing and Customer Experience, the VP, CXE will build and lead the function from the inside out — establishing strategy, governance, capability, and culture. Key Responsibilities: Health Journey & Clinical Experience • Lead the design of experiences that reflect the reality that most member interactions are connected to health — getting care, managing a condition, navigating a care transition, or working toward better well-being. Ensure those interactions are designed with that context in mind, not just as transactional service moments. • Partner with clinical, medical management, and population health teams to design engagement strategies for members managing chronic conditions or complex care needs — ensuring that the experience of being supported feels proactive, personal, and connected. • Develop experience models that move members from passive coverage-holders to active participants in their own health — leveraging data, behavioral science, and community connection to drive meaningful engagement. • Identify and redesign the friction points that occur when members move between care settings, coverage changes, or life stages — moments where disengagement is most likely and the cost of failure is highest. Journey Design & Experience Innovation • Lead the human-centered design of end-to-end member, customer, and provider journeys across digital and non-digital channels — prioritizing the highest-impact moments across the full arc of a member’s health and coverage experience. • Partner with Product, Technology, Operations, and Clinical teams to translate journey insights into concrete improvements in processes, platforms, and policies. • Design specific interventions for critical milestones — enrollment, first use of benefits, a significant diagnosis, care completion, renewal — to reduce friction and increase both loyalty and health engagement. • Champion the application of AI and automation to reduce friction and surface timely, relevant health support — while ensuring that human connection remains accessible and high-quality for members who need it most. • AI for predictive personalization, ensuring members receive the right support — whether that’s a service resolution, a care reminder, or a connection to a community resource — before a breakdown occurs. • Partner on the implementation of AI-enabled service channels, including intelligent routing and advanced self-service tools, calibrated to the sensitivity of healthcare interactions. CRM & Lifecycle Communications • Lead the overarching strategy for CRM and outbound communications throughout the member relationship — spanning service moments, care milestones, condition management touchpoints, and well-being programming. • Partner with Marketing and Communications to ensure a unified external narrative and brand experience across all member touchpoints — one that reflects our identity as a health company, not just an insurance company. • Develop communication cadences that anticipate member needs — particularly at key health and coverage moments — moving beyond reactive service to proactive relationship building that supports better health decisions. Enterprise Leadership & Governance • Develop and own an enterprise CX strategy that spans GuideWell, Florida Blue, and Triple-S — aligned to overall business strategy and differentiated from national competitors. • Establish a shared CX vision and framework that creates consistency across business units while honoring market-specific contexts, including Florida, Puerto Rico, and various commercial and government segments. • Serve as an executive-level champion for the member perspective in business planning, product development, operational design, and clinical program strategy. • Lead a cross-functional CX governance structure, including executive stakeholder alignment, steering committees, and accountability frameworks. Provider & Partner Experience • Provider Mandate: Extend the CX mandate beyond members to include the provider experience — recognizing that clinician satisfaction and operational ease directly influence the quality and continuity of member care. • Operational Improvement: Partner with Network Management and Provider Relations to identify and reduce friction in credentialing, contracting, claims, and clinical communication. Organizational Capability Building • Build a high-performing CX function from the ground up: recruit, develop, and retain top-tier talent across journey design, CRM, health engagement, and CX program management. • Develop enterprise CX training programs and competency models that embed member-centric, health-outcome-oriented thinking across business units, call centers, and clinical teams. • Partner with Human Resources to connect CX outcomes — including health engagement and activation metrics — to performance management, recognition, and culture programs. • Establish a CX center of excellence that serves as an internal resource, thought partner, and standard-setter across the GuideWell enterprise. Key Requirements: • Bachelor’s degree in Business, Marketing, Human-Centered Design, Psychology, Behavioral Science, or a related field or additional related work experience • 10+ years of progressive experience in customer experience, health engagement, or related disciplines, with at least 5 years at a senior leadership level. • Deep expertise in CX methodology, including journey mapping and human-centered design. • Proven ability to influence at the executive level and drive change across matrixed organizational structures without direct authority. • Strong command of CX technology and data platforms, including CRM and AI-enabled service channels. Preferred: • Experience in health insurance, managed care, healthcare services, or population health — with working knowledge of CAHPS, HEDIS, CMS Star Ratings, and health engagement metrics. • Familiarity with multi-market and multicultural member populations, including Spanish-speaking and Caribbean market contexts. • Familiarity with behavioral economics or health behavior change frameworks as applied to member engagement. • Certification in CX methodology (CCXP or equivalent) or design thinking (IDEO, Stanford d.school, or similar). • Able to set a compelling long-term direction while building the processes and accountability structures to execute it. • Genuinely motivated by improving the lives of the members we serve — and skilled at translating that motivation into organizational systems and behaviors that hold up under operational pressure. • Understands that improving health outcomes requires meeting people where they are — designing for the full range of health literacy, life circumstance, and cultural context represented in our membership. • A team builder who creates followership across functions and levels — without relying on hierarchy or authority to drive alignment. • Comfortable with ambiguity and energized by the opportunity to build — not just manage — a function. General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. What We Offer: As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: Medical, dental, vision, life and global travel health insurance; Income protection benefits: life insurance, short- and long-term disability programs; Leave programs to support personal circumstances; Retirement Savings Plan including employer match; Paid time off, volunteer time off, 10 holidays and 2 well-being days; Additional voluntary benefits available; and A comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Vice President, Demand Generation Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. What will you be doing? We are seeking a strategic and results-driven VP, Demand Generation to build and scale a world class demand engine that drives predictable leads, pipeline and revenue growth. This leader will own the end-to-end demand strategy across paid, earned, and owned media, partnering closely with marketing operations. The ideal candidate will bring a combination of strategic thinking, analytical rigor, and hands-on execution to increase MQLs and optimize revenue. This role will partner closely with Marketing Ops, Brand Activation, Product Marketing, Events, and Content to orchestrate campaigns that align marketing investments with revenue outcomes. Key Responsibilities: Demand Strategy & Pipeline Growth - Develop and execute a comprehensive omnichannel demand gen programs to support specific products in market, to drive MQLs and revenue on a global scale. - Build scalable programs across paid and organic acquisition, inbound marketing, ABM, events, partnerships and lifecycle marketing. - Optimize lead flow across the full funnel. - Leverage knowledge of core paid, earned, and owned platforms (e.g. Demandbase, Google, Wix, Hubspot, etc.) to drive integrated reporting, insights and growth Performance Marketing - Manage and scale digital campaign execution across paid search, paid social, display, organic, content syndication, and retargeting. - Lead optimization efforts across SEO, GEO and AEO and adjusting as both web crawlers and AI bots adjust factors for findability. - Create a process for measuring and improving conversion rates across all channels. - Own budget allocation and performance tracking across all channels. - Implement and optimize Account-Based Marketing (ABM) strategies for target accounts. - Own funnel reporting and insights and ensure tight alignment between marketing programs and sales pipeline goals. Lifecycle & Growth Marketing - Design and optimize customer growth marketing programs including lead nurturing, to drive upsell/cross-sell campaigns, and retention campaigns throughout the customer lifecycle. - Collaborate with Brand Activation to deliver compelling messaging in market and with Product Marketing to align messaging across the funnel. - Coach, mentor and lead a high-performing global team across paid, earned and owned media. - Foster a culture of performance experimentation, data-driven decision making, and continuous optimization. - Build and maintain relationships with key stakeholders and align on growth strategies and business objectives. - Manage agency and vendor relationships as needed. Requirements - 15+ years of experience in demand generation roles across paid, earned and/or owned media. - 5+ years managing demand gen team of experts. - Proven track record of leveraging demand gen programs to drive growth and building scalable programs. - Deep expertise in paid media, inbound marketing, marketing automation, and ABM. - Strong analytical skills and experience with attribution and marketing analytics. - Experience managing multi-million-dollar marketing budgets. - Exceptional cross-functional leadership and communication skills. Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Remote (US) Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission. The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $175,000 to $215,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 04/20/2026. #LI-JT1