• Support front desk and administrative functions, ensuring smooth patient communication and clinic operations. • Phone call management and answering (high volume), ensuring quality patient service. • Call triage and routing. • Appointment scheduling and reminders. • Assist with insurance verification and claims processing. • Provide billing support and assist with patient payment-related concerns. • Manage and support telehealth platforms and virtual patient interactions. • Handle patient inquiries and correspondence across communication channels. • Support telemedicine-related tasks. • Utilize AthenaHealth (EHR/EMR system) for patient-related tasks. • Use Weave VOIP phone system (Conure or Athelus) for communication and coordination.

Become a part of our caring community and help us put health first The Administrative Assistant 3 follows established procedures and guidelines to provide timely and effective secretarial support to an office, business unit, department, or other organization. Answers telephones, screens calls, and takes messages so callers/visitors are attended to promptly, courteously, and accurately. The Administrative Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Administrative Assistant 3 transcribes, types, formats, and proofreads a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics and spreadsheet software. Coordinates internal and external meetings which may involve scheduling meeting times, making travel arrangements for attendees, and ensuring that various meeting amenities are available. Manages the appointments and schedules of applicable staff. Uses office equipment such as photocopiers, faxes, and printers. Additional responsibilities may include distributing incoming mail, preparing outgoing mail, filing, maintaining office supplies or other inventory. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Use your skills to make an impact As the Administrative Assistant 3, you will transcribe, format, and proofread a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, processing expenses and presentations) using Microsoft Office (Excel, Word, PowerPoint and Outlook). You will coordinate internal and external meetings which may involve scheduling meeting times, making travel arrangements for attendees, and ensuring that various meeting amenities are available and manage the appointments and schedules of applicable staff. Additionally, you may distribute incoming mail, prepare outgoing mail, file, maintain office supplies or other inventory. Key Role Functions - Communicate via phone, digitally and in person to internal and external stakeholders, partners, providers, and corporate and community leaders - Manage and maintain calendars/schedules using sound judgment to prioritize meetings - Organize and manage all details related to arranging business meetings (onsite/offsite logistics, work with other affected areas' designees, catering, remote access, communication, etc.) - Assist leadership team with presentations, responses to requests, reports, meeting agendas and meeting materials - Maintain and manage travel schedules (scheduling appointments, making travel arrangements, etc.) - Maintain office files, records, and filing systems as appropriate - Determine proper course of action for incoming requests, calls and correspondence, direct to appropriate person or operational area - Anticipate needs before they happen and take initiative to eliminate any potential bottlenecks which may arise - Handle executive floor's audio/visual needs (if onsite) To be successful in this role, you must have the ability to perform at a high-intensity pace, juggling multiple projects with a positive attitude while producing a quality work product and maintaining strict confidentiality. You must have a solid comfort level in an executive corporate environment and can work independently and effectively in a fast-paced environment, think on your feet, remain calm under pressure, and anticipate needs in advance. Having strong organization skills with the ability to balance multiple initiatives under short timelines and prioritize workload are also critical to success in this role. Required Qualifications - 5+ years of experience supporting multiple senior level executives in a large and complex organization - Experience managing many details for executive leaders related to calendaring/scheduling, follow-up requests, travel-related planning, processing and managing expenses etc. simultaneously with low rate of error - Strong proficiency in Microsoft Office including Word, PowerPoint, Excel and Outlook - Strong attention to detail with excellent verbal and written communication skills - Ability to build strong working relationships with people both internally and externally - Ability to always retain confidentiality - Ability to manage and prioritize large workload - Applicant MUST be located within 50 miles of one of the following locations: Louisville, KY., Chicago, IL., or Washington, D.C. Preferred Qualifications - Associate's or Bachelor's Degree - Experience with internet research and proof-reading/editing - Experience using various visual collaboration platforms (i.e., Lucid, Loop, etc.) Additional Information This position is primarily remote; however, occasional onsite work may be required depending on business needs. Candidates should be comfortable with a possible hybrid work arrangement This position requires that you be located within 50 miles of one of the following locations: Louisville, KY., Chicago, IL., or Washington, D.C. This position operates on Eastern Standard Time (EST) Hours. Virtual Pre-Screen As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. Work-At-Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $53,100 - $72,500 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Remote Booking Specialist We are seeking a detail-oriented and organized Remote Booking Specialist to support clients by coordinating reservations, managing scheduling details, and ensuring every booking is accurate and confirmed. This fully remote role is ideal for someone who enjoys working behind the scenes, staying organized, and providing reliable support throughout the booking process. In this role, you will communicate with clients to gather important details, assist with coordinating reservations, and ensure all scheduling and booking information is handled efficiently. You will review confirmations for accuracy, track any changes or updates, and maintain organized records within internal systems. Your ability to stay on top of details and follow through will help create a smooth and stress-free experience for clients. The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple requests. Strong communication skills and attention to detail are essential for success in this role. Key Responsibilities - Coordinate bookings, reservations, and scheduling requests - Communicate with clients to gather necessary information and provide updates - Review booking details to ensure accuracy and completeness - Track changes, confirmations, and follow up on outstanding items - Maintain organized records within internal systems and digital platforms - Ensure a smooth and professional experience from start to finish What We're Looking For - Strong communication and organizational skills - High attention to detail and strong follow-through - Ability to manage multiple tasks and deadlines - Comfortable using online systems, booking platforms, and digital tools - Self-motivated and able to work independently in a remote environment - Customer service, administrative, or scheduling experience preferred but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop booking and coordination skills - Supportive team environment with opportunities for growth Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Role Description We are seeking a highly organized and professional Front Desk Receptionist / Medical Administrative Assistant to support a busy chiropractic practice. This role serves as the first point of contact for patients and plays a critical part in delivering a positive and welcoming experience. The ideal candidate will manage calls, scheduling, and patient intake while maintaining a polished and friendly presence. As this is a virtual front desk role, the candidate must be comfortable being on camera to greet and assist patients in real time. Key Responsibilities - Patient Communication (Inbound & Outbound Calls) - Answer and manage incoming patient calls promptly and professionally - Conduct outbound calls for appointment confirmations, rescheduling, and follow-ups - Provide clear, courteous, and patient-focused communication at all times - Scheduling & Calendar Management - Schedule, reschedule, and manage patient appointments efficiently - Maintain accurate and up-to-date provider calendars - Send appointment reminders and handle cancellations or adjustments - Patient Intake & Coordination - Guide new patients through the intake and onboarding process - Accurately collect and document patient information - Ensure all patient records are properly entered and updated in the system - System & Tools - ChiroTouch experience strongly preferred - Familiarity with chiropractic or general healthcare workflows is an advantage - Schedule & Coverage - On-Camera (Front Desk Coverage): - Monday: 9:00 AM – 6:30 PM - Wednesday: 9:00 AM – 8:00 PM - Thursday: 9:00 AM – 5:00 PM - Friday: 9:00 AM – 6:30 PM - Off-Camera (Administrative Day): - Tuesday: Phone coverage, scheduling, and administrative tasks (office closed) Qualifications - Female candidate preferred for front desk presence - Excellent Americanized English communication skills - Professional, polished, and patient-friendly demeanor - Comfortable and confident appearing on camera - Strong organizational and multitasking skills - Reliable internet connection and a quiet, distraction-free workspace What Success Looks Like - Provides a warm, professional, and welcoming patient experience - Maintains organized and efficient scheduling systems - Ensures clear, timely, and effective patient communication - Supports smooth daily operations of the practice