Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a part-time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail. Your voice will set the tone for the MGM experience—right from the comfort of your home. THE STARTING RATE: $16.00 an hour WORK ENVIRONMENT: - This is a remote (work-from-home) position - You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth) - Occasional in-person meetings and/or training will be required at our office or designated locations THE DAY-TO-DAY: - Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events - Greet every caller with warmth, enthusiasm, and a genuine desire to help - Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism - Proactively upsell and cross-sell experiences to enhance the guest journey - Represent the MGM brand with care, consistency, and a focus on personalized service THE IDEAL CANDIDATE: - Brings 1+ years of prior relevant work experience in a call center setting or a customer service position - Holds a High School Diploma or GED - Possesses strong computer navigation and multitasking skills - Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence THE PERKS & BENEFITS: - Work-from-home flexibility for better work-life balance - Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts - Access to exclusive deals through our partner network (travel, electronics, wellness, and more) - Comprehensive health care, 401(k), and paid time off - Free meals during on-site meetings or trainings - Opportunities to grow your career across a global hospitality leader VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084 Are you ready to JOIN THE SHOW? Apply today!

• Research, review and respond to inquiries received from members and providers. • Employ active listening skills, demonstrate patience and empathy, and handle difficult calls tactfully, courteously, and professionally. • Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. • Leverage company policies and procedures, benefits, claims, and eligibility to respond accurately to all inquiries. • Handle member complaints and complaint appeals. • Work with internal departments, vendors, business partners, providers, etc. to help coordinate problem solving in an effective and timely manner. • Demonstrate basic understanding of company billing guidelines and effectively interpret inquiries related to claims and claim payments. • Accurately document all calls. • Recognize trends and patterns in call types and engage leadership with suggested solutions. • Meet and maintain established department production and quality standards, on both an individual and team basis. • Assist members with navigating the member portal while encouraging them to becoming self-sufficient with our tools. • Demonstrate personal responsibility and accountability by meeting attendance and schedule adherence expectations. • Effectively excel in a virtual work environment through active participation in team huddles, supervisor 1:1s, instant messaging, and check-ins.

POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Renasight product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: - Work with customer care team to maintain & support existing customers. - Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Maintain and support a service-oriented relationship with patients - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Help manage our business system tools (e.g. QlikView, Salesforce) - Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. - Performs other duties as assigned. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - Minimum of 2 years of Call Center experience in an inbound and outbound capacity. - Minimum of 2 years of sales experience - Background in medical or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES: - Outgoing personality with excellent oral & presentation skills. - Ability to think strategically as well as execute tactically - Emphasis on competitive analysis and team first attitude. - Ability to relate and educate our technology to potential patients - Strong quantitative and MS Excel skills - Self-motivation, with the desire and capacity to work both independently and collaboratively - Must act with a sense of urgency - Excellent organizational and communication skills (written and verbal) OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

• Ensure that contact center technologies are stable, secure, compliant, and correctly implemented • Administer, govern, and optimize the platform and related technologies • Configure and maintain platform capabilities • Enforce compliance and security controls • Manage user access and licenses • Ensure integrations and telephony components function as intended • Partner closely with business stakeholders to implement approved routing, IVR, and dialer designs • Monitor platform performance, stability, and data integrity • Provide technical troubleshooting and platform support to end users