Description Job Type Full-time Description This role is ideal for technicians ranging from early-career cabling professionals with 1+ year of experience to seasoned technicians looking to elevate their skills and grow to the next level. Our technicians & electricians work on nationwide deployments, infrastructure upgrades, and large-scale rollouts for some of the world’s largest brands, gaining exposure to the latest networking technologies and installation practices. This role is dispatched from home, meaning you can live anywhere within the region and travel directly to project sites. Reporting directly to our Field Services Manager of the region, this role will require travel to any US state as needed. Benefits: - Be part of a people-focused team leading the way in nationwide technology integration & deployment. - Remote position (work or dispatch from your current area) - Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability - Paid Time Off (PTO) accrued weekly with flexible scheduling options. - Company vehicle and cellphone reimbursement. - Continued education and training programs. - Travel expenses paid, including scheduled travel time, fuel, hotel charges, and meal allowances with zero out of pocket expenses - Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset through continued development and on job training. - Direct deposit - paid weekly! Responsibilities: - Strict adherence to safety standards and ensure everyone goes home. - Designing, installation, dressing, termination, & labeling of structured cabling (both fiber & UTP copper cabling) networks in retail, commercial, & industrial settings to meet BICSI standards. - Network & device configurations with the ability to troubleshoot and remedy connectivity issues. - Verification and Certification of structured cabling network and ensure the accuracy of cable testing, documentation, and storage. - Experience with MAC (Move, Add, Change) type projects in retail, commercial, & industrial settings. - Manage and accurately log time, expenses, material, & field resources throughout project lifecycles. - Manage work orders, signoff deliverables, daily log / journal, and other project documentation, sometimes directly to customers, project management & leadership teams. - Management and maintenance of company assets & vehicle (if assigned). Requirements & Qualifications: - Must demonstrate the highest standards of ethics and integrity. - Must understand and demonstrate a safety mindset in all settings. - Must have the ability to travel, often extensively and sometimes with little notice to anywhere in the United States for several weeks at a time. - Flexibility to work the hours of the traditional second and third shifts. - Strong client / people relationship skills - Must have at least one year of experience and an aptitude for technology and working with your hands. - Three years industry experience is strongly preferred. - BISCI or other industry certifications are strongly preferred. - Phone, mobile application & PC proficiency required (Microsoft Office applications strongly preferred). - Ability to read and understand prints and schematics related to installation SOWs. - Must have a valid driver’s license & be able to pass a Motor Vehicle Report (MVR). - Meet company standards for pre-employment background checks and drug screening. - Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. - Must be able to clearly communicate verbally and in writing with employees and / or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. - Must have industry-standard hand tools. - Above all, our employees maintain a strong safety mindset and take pride in leaving every installation clean, organized, and professionally executed. Safety Sensitive Position: In compliance with state and federal guidelines, Staley’s has identified safety-sensitive positions to include but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.

• You will be servicing XP/AT Imaging Equipment in the Grand Rapids, MI area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.

Role Description As an Advisor - Field Services Workforce Management, you will be responsible for field scheduling management roles and functions as well as Field Service trouble ticket and service order reschedules and completions. This includes associated work needed to update and maintain accurate customer billing and facilities systems information. Accuracy in this role has an impact on external customers and internal teams including Field Services, Sales, and APC. - Managing technician calls for assistance on work orders. - Timely and accurately dispatching pending orders per established protocols and procedures. - Reviewing and updating orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. - Prompt handling of Open, Incomplete or Rejected orders. - Creating Assist Orders as directed by Field Services. - Creating manual orders as needed for dispatching and completion of work. - Responding to inquiries (from Field Services and other teams) related to order assignments and status. - Completing orders as necessary when the Field Service Technician (FST) Mobile Application is out of area or non-functioning. - Acting as first point of contact for Field Services to review and investigate order and ticket content escalations. - Providing information and direction to Field Services and other departments as requested. - Utilizing address qualification systems and tools to interpret and accurately assess Data and/or IPTV product availability by address. - Identifying system malfunctions and design flaws and notifying support teams to take corrective action. - Creating tickets as requested by Field Services or other approved entities to facilitate dispatching and completion of work. - Rescheduling service orders and trouble tickets via appointment reservation system including interactions with customers as needed. - Ensuring accurate and timely handling and completion of provisioning tasks and queue responsibilities. - Ensuring accurate and timely completion of billing and provisioning tasks following completion of Field Service dispatched orders. - Promptly and accurately ensuring internal systems are updated with correct facilities information. - Providing assistance on service orders, dispatches, and trouble tickets as requested. - Assisting other teams and departments with inquiries and approved projects and tasks as approved by management. Qualifications - 2+ years customer service experience. - Must follow the TDS attendance guidelines to meet our customers’ needs. Requirements - Experience with Dispatching, Billing, Ticketing, Provisioning, and CRM systems including Salesforce, Click Schedule, CSG, Workforce Express, SABRE, DESI, Metasolv, MARTENS, UTS, and Siebel. - Ability to work mandatory overtime during peak times and the ability to work overtime on weekend rotations. - Ability to accurately record and interpret data. - Associates degree (or higher) in telecommunications field is preferred. - Prior telecommunications experience and an understanding of the telecommunications industry, products, services, terminology and facilities. - Excellent interpersonal communication skills (i.e. verbal, written, listening). - Software knowledge and skills in business and Office applications such as Windows Suite. - Skills in troubleshooting and solving problems. - Excellent organizational and time management skills. - Proven aptitude to work well on a team or independently with minimal supervision. - Desire and ability to work and make timely decisions in a rapidly changing and uncertain environment. - Positive outlook in challenging situations and the ability to present concerns in a constructive way. - Ability to promote strong team morale and spirit. - Desire to help others adapt to change. - Ability to champion process improvement. - Desire and ability to lead by example - self-motivated. Benefits - Medical, dental, vision, life insurance, and a 401(k) plan for associates working 20 or more hours per week. - Paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time), sick leave (10 days accrued per year for full-time), seven paid national holidays, and one floating holiday. - Paid parental leave (2 weeks after 12 months of employment). - Short Term Disability and Long Term Disability coverage for associates working 30 or more hours per week. - Education Assistance available to full-time associates. - Medical coverage, 401(k) plan (if 18 or older), and sick leave for associates working under twenty hours per week or for a limited term.

• You will be servicing CT/Pet Imaging Equipment in the Northern Michigan area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.