Customer Service Representative – Immediate Openings! Looking for competitive pay and the ability to work from home? This is your opportunity. CUSTOMER SERVICE REPRESENTATIVE If you excel at connecting with people, using strong communication and problem‑solving skills, and creating positive customer experiences, we want to hear from you! As a Customer Service Representative, you will play a vital role in supporting our subscribers and contributing to the continued strength and growth of the local news and information. Why Join Us? Work in a supportive, professional environment while enjoying the flexibility of working from home. We are seeking energetic, dependable individuals who take pride in delivering exceptional service and serving as the first point of contact for our valued customers. What We Offer We provide a highly competitive compensation package of $17–$20 per hour, plus incentives, designed to reward performance and dedication. Apply Today Start your career with a company committed to quality, community, and innovation. Apply online at www.lee.net/careers and search for “Customer Service Representative.” Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents. Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 72 markets in 25 states. Our core commitment is to provide valuable, intensely local news and information to the communities we serve. Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner. • Analyze problems and provide information/solutions. • Research and resolve aged Customer Service open calls within company standards. • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills. • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way. • Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations. • Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues. • Provide customers with requested information, including difficult and upset customers. • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Order Management Representative and help us do what we do best: propelling business forward.  This will be a remote role working out of your home office in the United States. In this role, you will: - Validate documentation for processing and finalizing orders, ensuring compliance with internal organizational policies. - Proactively contact the internal user or Sales team when necessary to ensure maximum accuracy and completeness of the required order documentation. - Create routine and non-standard system-generated quotes and/or review quotes created by the Sales team (depending on the product line) and process orders in the order management system, considering all available information and the impact on new or existing licenses. - Responsible for product configuration and discount compliance by verifying pricing against existing contracts and order terms, as well as the accuracy of billing and shipping information. - Verify and ensure that the customer’s licensing needs and requirements align with the organization’s internal standards. - Act as the primary point of contact for Sales colleagues, internal stakeholders, and partners. - Track and escalate website and application-related issues when needed (including but not limited to Salesforce, Oracle, Intranet, Customer Self-Service). - Direct internal users and teams to the appropriate department within the organization based on their needs and inquiries. - Triage complex quoting, order, or business process issues and partner with senior team members as necessary. - Provide ongoing support to internal teams, supporting them with Account cancellations, downgrades, reactivations, contract adjustments, invoice adjustments, etc. - Have some experience in understanding and interpreting customer agreements and contracts. - Ability to read and interpret legal contracts to a limited extent to ensure revenue recognition requirements are met in the order processing system and to guarantee product accuracy, availability, and timely delivery. - Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc. - Monitor existing contracts for minimum commitment requirements and determine when order entry in the accounting system requires changes. Validates with the Revenue Operations team (Rev Ops) when needed to ensure proper order reflection. - Participate in weekly team meetings and contribute ideas for process improvements and best practices. - Continuously create, correct, and update process documentation within knowledge base articles, FAQs, and troubleshooting documents for our team and other internal users. - Assist in generating performance reports related to ticket volume and resolution times, highlighting areas for improvement. - Track, measure, and improve customer satisfaction; presents customer feedback results. - Perform other job-related tasks assigned by the direct manager. Your background: - Bachelor's degree or equivalent experience - Experience with Salesforce or other CRMs, Oracle or other financial systems, sales processes, purchase orders, and support ticketing systems. - Very good written and spoken English - Minimum 1.5 years of professional experience in the field Base Salary Range: $51,000 - $63,000 This position is also eligible to participate in our performance-based annual corporate bonus plan. The base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat.   What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  - Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. - Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback - Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. - Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Job Title: Customer Service Representative | Travel | Work From Home About US: We specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey. Position Overview: We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives. Key Responsibilities: Assist clients with travel inquiries, booking options, and reservation management Communicate with clients via email, phone, and messaging tools in a professional and friendly manner Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities Manage changes, cancellations, and special requests efficiently and accurately Maintain updated records of client preferences, bookings, and correspondence Collaborate with travel advisors and supplier partners to ensure seamless service Stay informed on travel trends, destination updates, and special promotions Deliver a client-first experience that builds trust, loyalty, and repeat business Qualifications: Experience in customer service or the travel industry is helpful but not required Strong written and verbal communication skills Ability to work independently and stay organized in a remote setting Comfortable using email, booking platforms, and CRM tools (training provided) Reliable internet access and a personal computer Must be 18 years or older Passion for travel and helping others plan their perfect trip What We Offer: Fully remote, flexible work-from-home opportunity Ongoing travel industry training and professional development Access to exclusive travel tools, resources, and destination information Incentive-based income opportunities Travel discounts and perks through our supplier network Supportive, inclusive team culture and potential for career growth Work Environment: This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry. $45,000 - $70,000 a year