We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support - Respond to member inquiries via phone, email, or chat with professionalism and empathy. - Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. - Escalate complex cases to senior support staff as needed. - Document all member interactions accurately to ensure compliance and service quality. - Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication - Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. - Participate in team huddles and training sessions to stay informed on product updates and policy changes. - Maintain a positive and solutions-oriented approach in all member interactions. - Review general team processes for accuracy and recommend updates to leadership. Professional Development - Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. - Seek mentorship and feedback to grow into more advanced support or account-facing roles. Required Qualifications - 1–2 years of experience in customer service, healthcare, insurance, or benefits. - Strong verbal and written communication skills. - Ability to manage member issues with empathy and attention to detail. - Must reside in the MST or PST time zones. Preferred Qualifications - Associate’s degree in Business, Healthcare Administration, or related field. - Familiarity with CRM platforms, call center tools, or SOP documentation. Interest in career growth within client support or account management. Education - Verifiable High School Diploma or GED Required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Position Overview: We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details. This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided. Key Responsibilities: Respond to client inquiries regarding travel options and reservations Assist with booking and confirming flights, hotels, cruises, and vacation packages Review travel details for accuracy, including dates, traveler information, and accommodations Provide clear communication before, during, and after travel Maintain accurate client records and documentation Deliver professional and timely customer support Qualifications: Strong written and verbal communication skills Customer-focused mindset with attention to detail Comfortable using online systems and digital platforms Ability to manage responsibilities independently in a remote setting Previous customer service experience is helpful but not required What We Offer: Structured onboarding and training program Access to travel booking tools and supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality. $35,000 - $60,000 a year

Customer Service Representative – Immediate Openings! Looking for competitive pay and the ability to work from home? This is your opportunity. CUSTOMER SERVICE REPRESENTATIVE If you excel at connecting with people, using strong communication and problem‑solving skills, and creating positive customer experiences, we want to hear from you! As a Customer Service Representative, you will play a vital role in supporting our subscribers and contributing to the continued strength and growth of the local news and information. Why Join Us? Work in a supportive, professional environment while enjoying the flexibility of working from home. We are seeking energetic, dependable individuals who take pride in delivering exceptional service and serving as the first point of contact for our valued customers. What We Offer We provide a highly competitive compensation package of $17–$20 per hour, plus incentives, designed to reward performance and dedication. Apply Today Start your career with a company committed to quality, community, and innovation. Apply online at www.lee.net/careers and search for “Customer Service Representative.” Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents. Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 72 markets in 25 states. Our core commitment is to provide valuable, intensely local news and information to the communities we serve. Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner. • Analyze problems and provide information/solutions. • Research and resolve aged Customer Service open calls within company standards. • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills. • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way. • Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations. • Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues. • Provide customers with requested information, including difficult and upset customers. • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.