Role Description We are looking for a dependable and detail-oriented Online Reservationist to join our remote team. In this role, you will support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. This is an excellent opportunity for individuals who enjoy working behind the scenes to bring dream vacations to life. - Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems - Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences - Communicate with clients and vendors regarding updates, changes, or special requests - Maintain accurate records of bookings and client communications - Stay informed on supplier promotions, destination policies, and system updates - Collaborate with other team members and travel advisors to ensure a smooth booking experience - Provide high-level service and professionalism in all client interactions Qualifications - Previous experience in reservations, travel coordination, or customer service preferred - Strong written and verbal communication skills - Highly organized and able to manage multiple tasks independently - Comfortable working in a virtual environment using digital tools and platforms - Must be 18 years or older with access to a computer and reliable internet - A passion for organization, accuracy, and helping others experience seamless travel Benefits - 100% remote work flexibility - Training and development within the travel and hospitality industry - Access to booking tools and supplier platforms - Performance-based incentives and travel perks - A collaborative and supportive team culture Company Description We are a full-service travel planning company that provides clients with expertly curated vacation experiences. From luxury resorts and cruises to family getaways and romantic escapes, we specialize in simplifying the planning process and delivering exceptional service at every stage of the journey.

• Atendimento e direcionamento de clientes; • Registro, acompanhamento e controle de solicitações; • Solicitação e organização de documentos; • Apoio no onboarding de novos clientes; • Acompanhamento de demandas internas entre setores; • Organização da carteira de clientes; • Apoio em comunicados e campanhas informativas.

Overview We are seeking a Remote Customer Service Representative to assist clients with travel-related questions, planning support, and reservation coordination. In this role, you will help individuals and families navigate the travel planning process while providing clear communication and a positive service experience. The Customer Service Representative acts as a helpful point of contact for clients researching vacations, organizing travel details, and preparing for upcoming trips. Responsibilities may include answering inquiries about destinations, assisting with reservations for hotels, cruises, and vacation packages, and helping ensure travel plans are accurate and well organized. This remote opportunity offers flexible scheduling and access to professional training resources. It is ideal for individuals who enjoy helping others, solving problems, and delivering thoughtful service while working independently in a supportive environment. Prior travel industry experience is not required, as training and mentorship are provided. Key Responsibilities Respond to client inquiries related to travel planning, destinations, and reservations Assist with coordinating travel arrangements including accommodations, cruises, and vacation packages Provide clear communication regarding booking details, confirmations, and updates Maintain accurate client records and reservation information Research travel options to help clients identify suitable vacation experiences Support clients before and after travel with questions or itinerary updates Stay informed on travel trends, destinations, and supplier offerings Qualifications Strong communication and customer service skills Comfortable using online systems and digital communication tools Highly organized with attention to detail Ability to work independently in a remote environment Interest in travel, hospitality, or destination knowledge Reliable internet connection and remote workspace What We Offer Remote work with flexible scheduling Access to training and professional development resources Supportive team environment within a growing travel network Opportunity to develop knowledge in travel planning and customer service If you enjoy assisting others, staying organized, and helping people prepare for meaningful travel experiences, this role provides an opportunity to build valuable skills while working remotely.

Title: Escrow Member Service Specialist (HYBRID/REMOTE) Location: Grand Rapids, MI Job Description: Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Escrow Member Service Specialist to support our Escrow Department. This role provides skilled telephone and electronic support to borrowers regarding escrow accounts, taxes, insurance, and related mortgage servicing matters. You will serve as a primary point of contact within the Escrow Call Queue, assisting members with escrow-related questions, resolving concerns, and ensuring a high level of service and accuracy. The ideal candidate has prior call center experience, a background in mortgage servicing, and thrives in a fast-paced environment while maintaining professionalism and attention to detail. Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. Our commitment to honesty, integrity, and exceptional service creates a supportive, collaborative, and rewarding workplace. Benefits We Offer: - Generous and competitive healthcare packages - Employer paid short-term and long-term disability - Employer paid Life Insurance - 100% Employer paid Vision - 401K Plan with match - 20 days PTO - no waiting periods! - Fun, laid back, and collaborative team environment. Responsibilities: - Answer incoming calls and respond to member emails and voicemails within the Escrow Call Queue. - Handle member questions related to escrow accounts, property taxes, hazard insurance, escrow analyses, shortages, and payment changes. - Resolve member concerns in accordance with established department policies and procedures. - Address complaints professionally and escalate complex issues as appropriate. - Forward specialized escrow questions to the appropriate team member when necessary. - Provide backup support to the Call Center and Escrow Specialists, including assisting with departmental projects. - Maintain accurate documentation of all communications and actions in internal systems. - Perform other related duties as assigned. Experience: - 1–3 years of experience preferred in a call center environment. - Background in mortgage servicing required. - Experience speaking with borrowers regarding escrow, taxes, insurance, and related mortgage servicing matters strongly preferred. Education: - High school diploma or GED required. - Additional coursework or education in finance, business, or related field preferred. Required Skills: - Strong customer service mindset with relationship-building skills. - Knowledge of escrow processes, mortgage servicing terminology, property taxes, and insurance. - Ability to listen carefully and communicate clearly and effectively, both verbally and in writing. - Detail-oriented and highly organized. - Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously. - Ability to handle confidential information with discretion and professionalism. - Diplomatic and tactful when handling sensitive or escalated situations. - Proficiency with Microsoft Office and loan servicing systems preferred. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 20 pounds. The employee is frequently required to spend extended hours in front of a computer screen, use hands and fingers, and speak and listen carefully on the telephone. Work Environment: This position operates in an office or remote office setting. Hybrid or remote options may be available based on business needs. Candidates must be able to meet department scheduling and operational requirements.