• Actively participate in the management and evolution of hybrid IT environments • Lead and manage multiple concurrent projects (migrations, integrations, deployments) • Identify optimization opportunities and propose technical solutions • Collaborate with remote colleagues and proactively engage with clients • Provide leadership within the team, both technically and through knowledge sharing

Role Description As a Contractor Relations Specialist, you’ll play a key role in supporting our network of independent contractors who deliver litigation support services to our clients. You’ll act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services. In this role, you’ll help ensure contractors have the information, tools, and support they need to provide excellent service in the field. You’ll also partner closely with Contractor Success Team managers by tracking activity, identifying trends, and escalating issues when needed—helping the team stay informed and responsive. Day-to-day, you’ll handle contractor communications across phone, email, and internal systems, assist with payment-related questions, and help resolve operational issues as they arise. This role is primarily focused on supporting our California contractor network, with exposure to operations across the United States. This is a great opportunity for someone who enjoys problem-solving, staying organized, and being at the center of a fast-paced, service-driven environment. This role offers a competitive compensation range of $22.23 per hour to $27.79 per hour, depending on experience, skills, and internal equity. This is a fully remote position, allowing you to work from anywhere while staying connected with a collaborative, distributed team. Responsibilities - Contractor Success Administrative Tasks: - Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication. - Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams. - Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions. - Assist in monitoring and updating contractor credentials, including registration information, driver’s licenses, and insurance documentation. - Review contractor profiles to ensure information is accurate and aligned with communication preferences. - Maintain a log of active issues, ensuring consistent follow-up through resolution. - Contractor Communication: - Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate. - Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution. - Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests. - Recruitment Support: - Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis. - Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup. - Participate in special projects and provide support on team initiatives as needed. Qualifications - High school diploma or equivalent required; associates/bachelor’s degree, or equivalent professional experience is preferred. - 1-2 years of experience in a similar role, preferably in a legal or contractor management environment. - Strong organizational skills with the ability to manage multiple tasks and timelines. - Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff. - Problem-Solving Skills: Ability to identify issues and implement solutions proactively. - Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues. - Attention to Detail: Ensure accurate documentation and adherence to operational standards. - Technical Skills: Proficient in Microsoft Office Suite and familiar with CRM systems. - Analytical Skills: Ability to analyze data and trends to make informed decisions. Benefits - 401(k) Match - Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums. - Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance. - 20 Days of Paid Time Off (PTO) - 11 Paid Holidays - “Be Me Time” off for mental health, re-charging, volunteering. - Matching Gift Program - Monthly Internet Stipend for Remote Employees

• Provides consistent, comprehensive oversight of all organ donation operations including, donor referral, triage, authorization, management, organ allocation, and recovery. • Responsible for providing plan of care guidance and ensures case activity proceeds effectively and efficiently. • Participates and leads process development projects that align with the organization’s mission.

Role Description We are seeking a detail-oriented and organized Remote Booking Specialist to support clients by coordinating reservations, managing scheduling details, and ensuring every booking is accurate and confirmed. This fully remote role is ideal for someone who enjoys working behind the scenes, staying organized, and providing reliable support throughout the booking process. In this role, you will: - Communicate with clients to gather important details. - Assist with coordinating reservations. - Ensure all scheduling and booking information is handled efficiently. - Review confirmations for accuracy. - Track any changes or updates. - Maintain organized records within internal systems. Your ability to stay on top of details and follow through will help create a smooth and stress-free experience for clients. Qualifications - Strong communication and organizational skills. - High attention to detail and strong follow-through. - Ability to manage multiple tasks and deadlines. - Comfortable using online systems, booking platforms, and digital tools. - Self-motivated and able to work independently in a remote environment. - Customer service, administrative, or scheduling experience preferred but not required. Requirements - 100% remote work environment. - Structured training and ongoing support provided. - Opportunity to develop booking and coordination skills. - Supportive team environment with opportunities for growth. - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.