• Work remotely on projects related to health information management. • Provide accurate and thorough coding for medical records. • Maintain compliance with coding standards and regulations. • Collaborate with healthcare professionals to ensure proper documentation. • Participate in training and continuing education to stay current with coding practices.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Commitment Bonus of $7,500 (2 equal installments over 12 months - 6 month increment) Location: Duke Hospital, Duke Cancer Center Institute (Remote) Must reside in one of the following states: · Indiana, Michigan, Maine, Ohio, and New Hampshire, Arizona, Hawaii, Illinois, Montana, Colorado, Massachusetts, New Jersey, Pennsylvania, California, Florida, Georgia, Maryland, New York, South Carolina, Tennessee, Texas, Virginia, Washington, DC Work Hours: Standard: Monday-Friday Duties and Responsibilities of this Level All hospitals in North Carolina are legally required to provide their cancer data to the State Department of Health's Central Cancer Registry monthly. In addition, the Duke Cancer Institute is an accredited NCI- Designated Comprehensive Cancer Center Program established by the American College of Surgeons. Therefore, the Duke Cancer Institute is required to adhere to Program Standards which include uniform coding as specified in the Facility Oncology Registry Data Standards. The Oncology Data Specialists, Certified abstract a wide range of medical data from the EMR and code it in compliance with data standard sets established by the American College of Surgeons and the NC Central Cancer Registry. This includes: - Medical history physical findings, screening information, occupation and any history of a previous cancer. - Diagnostic finding types, dates, and results of procedures used to diagnose cancer, cancer identification primary site, cell type, and extent of disease. - Cancer treatment surgery, radiation therapy, chemotherapy, hormone, or immunotherapy. - Patient identification age, gender, race/ethnicity, birthplace and residence. - Outcomes of annual follow-up information regarding patient status, recurrence and treatment. Oncology Data Specialists, Certified must maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes, surgical and radiation techniques. They must participate in continuing education programs to learn about new chemo and hormone drugs, to effectively apply ICD-1O, FORDS, AJCC, and SEER coding guidelines to inpatient and outpatient diagnoses and procedures. All coding is correlated from supporting clinical documentation in the EMR. Oncology Data Specialists, Certified also participate in the development of coding policies and procedures as identified as well as independently research and solve complex coding problems and assist with special projects as required. Oncology Data Specialists, Certified ensure adherence to data management protocols as set forth in state and national requirements, departmental standards and guidelines set forth by the DCI Cancer Committee. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education Preferred: Associate degree in Cancer Registry Management or Health Information Management. Experience Preferred: 2 years as an Oncology Data Specialist or Cancer/Tumor Registrar in a hospital or central cancer registry. Degrees, Licensure, and/or Certification Oncology Data Specialist certification required. Knowledge, Skills, and Abilities Proficient in Facility Oncology Registry Data Standards (FORDS), ICD-1O Coding, AJCC TNM, Collaborative Staging and Surveillance, Epidemiology, End Results (SEER) staging, multiple primary and histology coding. Excellent organizational skills with good follow through, investigative/analytic skills with detail orientation. Ability to achieve productivity goals under pressure. Good verbal and written communication skills. Working knowledge of Oncology Registry software, Windows-based software and EPIC EMR. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

You’re more valuable than ever – And that’s just how we’ll make you feel. Summary The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls. Qualifications Education Required: • High School Diploma or GED Work Experience Required: • 3+ years of healthcare, billing, or service experience Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • 3 years Medical Billing experience • CPAR – Certified Patient Account Representative • Associate’s degree in business administration or related field • Medical insurance billing and claims processing • Epic or eClinicalWorks experience • Bilingual (Spanish) Knowledge, Skills, and Abilities • This role is patient facing and involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Strong interpersonal skills including sound judgement while working with cross functional departments. • Understanding of basic medical terminology and common healthcare documentation. • Highly experienced in Microsoft Excel and Word for data entry, reporting, and documentation. • Strong working knowledge of medical billing codes such as Current Procedural Terminology • (CPT) and International Classification of Diseases (ICD) coding for accurate billing and claims processing. • Exceptional phone and communication skills with the ability to interact effectively across departments and with customers. • Ability to organize and prioritize tasks efficiently in a fast-paced environment. • Proficient in navigating computer systems and performing mathematical calculations related to customer accounts and billing. • Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies. • Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism and sound judgment. • Demonstrate flexibility and open mindedness when approaching problem solving and adapting to changing workflows or priorities. • Ability to calculate deductibles and co-insurance accurately. • Ability to read and interpret Explanation of Benefits (EOBs). • Skilled in performing collection activities related to follow-up and account resolution. • Ability to identify under and overpayments from payors and take appropriate action. • Experience with third party payor portals for eligibility verification, claim status and account resolution. Essential Duties and Responsibilities Administrative and Data Accuracy • Accurately update and maintain customer demographic and insurance information. • Update and document patient account clearly and thoroughly to include information received and given during patient interaction. • Conduct thorough review of patient accounts to verify that required documentation is properly scanned and recorded, ensuring no unnecessary or duplicate documentation requests are made. Customer Service and Communication • Deliver high-level customer service to internal customers, payors and urgent care centers. • Provide exceptional service to customers, ensuring a positive and professional experience. • Manage each customer inquiry through resolution to include collaborating with internal teams as needed and ensuring timely follow-up. • Address service-related issues professionally when interacting with customers, guests, physicians and team members. • Communicate clearly with customers regarding medical and financial matters via phone, email and other communication channels. • Serve as an effective extension of Company urgent care centers, supporting their mission and values. • Maintain composure and focus while managing multiple tasks and customer interactions in a high-pressure environment. • Actively listen to patients to identify financial needs and assist with financial assistance applications when appropriate. • Minimize patient escalations through one-call resolution. Patient Account Management and Collections • Responsible for collecting unpaid customer balances and assisting with credit card payments. • Provides effective review of accounts leading to patient collection of outstanding balances. • Documents and updates patient accounts information for all payment and contested balances. • Performs research and analysis of account issues to timely and accurately resolve accounts. • Ability to review an account and offer prompt pay discounts to increase collections. • Accurately and timely submit for patient adjustments to satisfy balances if applicable. Insurance and Billing Analysis • Accurately calculate customer deductibles and co-insurance amounts based on insurance plan details and service charges. • Review and interpret Explanation of Benefits (EOBs) from insurance carriers to ensure appropriate account handling and customer communication. • Reviews patient claims to articulate the reason for outstanding balances, including claim review, over/underpayment identification, claim non-submittal, contractual adjustments, deductibles and overall patient responsibility. • Ability to review claims and take appropriate action, including identifying why a claim denied and resubmitting for processing. • Validating commercial insurance, including patient eligibility, referrals and authorizations as necessary to secure carrier payment. Internal Communication and Collaboration • Maintain consistent daily communication with Team and Section leaders. • Share relevant information with team members to support collaboration and continuity of care. • Appropriately document any barriers in issue resolution and escalate as needed for review. • Assist colleagues with tasks and responsibilities when time permits. • Appropriately identify and assign tasks and responsibilities to internal departments when additional action is required. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Additional Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between facility locations, remote facilities, and out-of-town destinations as needed (0-10%) • Safety Equipment: May require the use of safety equipment for infection prevention. Internet Requirements for Remote Call Center Employees To ensure an optimal and seamless customer experience, the following internet connection requirements must be met by all the call center employees working from home. • Connection Type: o A hardwired (Ethernet) connection is mandatory to ensure stability and reliability. o Wireless (Wi-Fi) connections are not permitted for work purposes due to potential signal fluctuations, interference, and latency issues. • Minimum Internet Speed: o Download speed: At least 100 Mbps o Upload speed: At least 10 Mbps o These speeds are required to handle voice, video calls, and data transmission simultaneously. • Latency (Ping): o The network latency must not exceed 100ms to avoid delays in communication. • Internet Service Provider (ISP): o The employee must subscribe to a reliable ISP that provide high-speed broadband services (e.g.,Fiber Optic, Cable). o DSL, satellite, or mobile hotspot connections are not recommended due to higher latency and potential service disruption. • Backup Internet Connection (Optional but Recommended): o Employees should have a backup internet source (e.g.,secondary broadband or mobile data) in case of primary service disruption. • Testing and Compliance: o Employees are required to perform a speed test using a reliable tool (such as Speedtest by Ookla) before the start of their shifts. o A record of compliance may be requested periodically to ensure adherence to these guidelines. • Equipment: o Employees are responsible for ensuring that they have the appropriate modem, router, and Ethernet cable to meet these standards. o The router should be placed in a location that minimizes interference and maximizes the signal strength to the modem. [DO NOT EDIT BELOW THIS LINE] _________________________________________________________________________________________________________ Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

Remote Medical Assistant – Chronic Care & Geriatric Support Full-Time | 40 Hours per WeekMonday–FridaySchedule may vary between 7:00am–7:00pm based on assigned provider time zone About the Role We are seeking a certified and highly independent Remote Medical Assistant to provide dedicated support to mobile geriatric medical providers serving Medicare patients in the field. This work-from-home position plays a vital role in care coordination, chronic care management (CCM), and provider workflow support. You will serve as a key partner to your assigned provider, helping manage patient panels, support care plans, and ensure high-quality documentation and follow-up. This is an ideal opportunity for a Medical Assistant with experience in geriatric care, Medicare populations, or chronic disease management who thrives in a remote healthcare environment. Key Responsibilities - Provide day-to-day administrative and clinical support to assigned medical provider(s) - Coordinate patient care for a geriatric and Medicare population receiving mobile medical services - Support Chronic Care Management (CCM) activities and ongoing panel management - Communicate with patients and families regarding care plans, medication updates, follow-ups, and coordination needs - Assist with documentation, task management, and provider requests within EMR systems - Support medication reconciliation and care plan updates as directed - Monitor labs, referrals, and pending care items to reduce gaps in care - Escalate clinical concerns appropriately to the provider - Maintain accurate, timely, and compliant EMR documentation Qualifications - Active, valid Medical Assistant certification required - Experience supporting geriatric or Medicare populations strongly preferred - Prior experience in care coordination, chronic care management (CCM), or primary care preferred - Strong phone and written communication skills - Highly organized with strong time-management skills - Self-directed and comfortable working independently in a fully remote setting - Reliable high-speed internet and dedicated home workspace required What Success Looks Like - Proactive and organized support of provider workflows - Strong ownership of assigned patient panel - Timely follow-up and clear communication with patients and families - Accurate and compliant documentation - Consistent reliability, accountability, and professionalism Why Join Our Team - Fully remote healthcare position - Stable full-time schedule - Meaningful impact in geriatric and Medicare patient care - Opportunity to grow within chronic care management and mobile medical services - Collaborative, mission-driven healthcare environment Hourly range for posted region $18—$22 USD