• Build and maintain a catalog of partner training webinars and virtual sessions that cover our core platform, value added services and best practices. Partner with Channel Marketing and our Partner Launch Team (PLM, Implementation) to create curriculum and tracks for newly launched partners that accelerate ramp and drive stickiness. • Deliver engaging, demo focused training for ISVs, ISOs and other partner types. Drive full-platform, multi-product enablement sessions and hands-on workshops that deepen implementation readiness and use case expertise. • Present at partner and industry events, including education tracks and booth conversations. Work with our program, marketing and sales teams on execution of partner programs, events and sales plays, including building playbooks and collateral that help partners sell effectively. • Support strategic partner programs that may occasionally require evening or weekend sessions. • Deliver tailored enablement sessions for high value partners based on requests from Channel Account Managers and Business Development. Ensure sessions are aligned to partner goals, readiness needs and next steps. • Document training sessions and share clear follow up actions and insights with internal stakeholders. Provide crisp summaries and recommendations that improve future partner interactions. • Collaborate with Sales, Marketing, Product and Support to align training with go to market and revenue priorities. Align with Product leaders on new product introductions and critical updates so partner readiness is built into launch plans. • Gather feedback and basic engagement metrics to understand impact and improve programs. Report out on a regular cadence to key stakeholders with a strong analytical approach and crisp communication. • Stay current on product updates and roadmap items to keep partner training accurate and relevant. • This is not intended to be an exhaustive list of duties or responsibilities. At times, other duties may be assigned as needed.

• Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms • Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure • Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices • Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics • Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure • Create, maintain, and regularly test the organization's disaster recovery plan • Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program • Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff • Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms • Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools • Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase • Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested • Demonstrate fair, ethical, and equitable business practices • Handle sensitive and confidential matters with the utmost discretion and integrity • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S. • Other relevant duties and responsibilities as assigned

• Oversee the performance of assigned loan portfolios and asset classes • Analyze portfolio trends and identify emerging risks by evaluating payment performance, borrower financial ratios, pricing, economic conditions, and other relevant indicators • Prepare quarterly loan impairment analyses for troubled loans within the assigned portfolio • Produce annual portfolio reviews that surface trends, assess risk, and keep internal stakeholders informed of performance and concerns • Deliver consistent, accurate financial and risk analyses during key loan events, including annual reviews, modifications, extensions, and defaults • Deliver high-quality, responsive customer service across all borrower interactions, including answering questions and advising on loan transactions • Serve as the primary post-closing relationship manager for NFF borrowers • Proactively follow up with borrowers regarding covenant compliance, performance concerns, or other post-closing issues • Manage loan covenant compliance, including financial statement collection, periodic compliance testing, and borrower follow-up related to covenant violations • Prepare loan documentation to implement approved changes or coordinate with legal counsel to ensure timely and accurate execution • Analyze loan issues and propose solutions, clearly articulating risks and tradeoffs in formal credit memoranda • Develop and support loan workout plans under the direction of the Senior Director and Chief Credit Officer, ensuring adherence to approved strategies • Attend internal and external meetings as needed • As work and community/client needs change assignments, projects, and job duties will be assigned and may change

• Achieve Key Performance Indicators (KPIs) including (but not limited to): Revenue Performance goals in marketing sales and event attendance sales. • Create and maintain robust Partner Briefs for each global and regional account in conjunction with Global Partner Briefs. • Enter Sales Activities in CRM for global visibility (notes, emails, meetings, calls, tasks). • Implement, with partners, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s. • Work within the assigned budget to achieve strategic objectives. • Collaborative and strategic business planning with partners to develop growth and profitability plans that introduce increased sales of Virtuoso products, services and events, tailored to fit the partner's goals. • Educate, advocate for, and train partners on relevant Virtuoso products, services and events to increase engagement and preferred partner penetration and sales. • Maintain and monitor the health of the existing partner portfolio, flag any and all concerns to Directors in a timely manner. • Manage and grow strong partner relationships, focusing on achieving shared strategic goals with both global and regional preferred partners. • Increase travel partner sales and engagement. • Engage partners who may currently not be engaged with Virtuoso (regular analysis of Tableau reports). • Represent Virtuoso at industry trade shows, conferences & meetings as required. • Assist in Event Management; registrations, waitlists and partner priorities.