• Become an expert on Zero Hash’s platform capabilities, APIs, and integration pathways • Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale) • Partner with the Sales team to demonstrate to customers how Zero Hash can best address their use cases and technical requirements • Specifically, to design solutions, share integration best practices, and create collateral to support the sales process • Synthesize customer requirements into documented solution design and customization requests for internal teams • Collaborate with Implementation Managers to ensure a smooth implementation and successful launch for partners • Provide technical support to help partners resolve any issues that are impediments to adoption and usage throughout the implementation phase • Share customer interests, needs, and product feedback to internal Zero Hash Product teams • Maintain awareness of internal roadmap and new product features to evangelize with customers • Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space

• Play a critical role in driving growth across various products and services • Utilize growth sense and technical expertise to guide merchants • Lead a team focused on driving same store sales through quality initiatives & growth experimentation • Scale a business pivotal to the company • Help merchants customize and optimize their first-party digital ordering experience • Work on high-visibility initiatives alongside cross-functional leaders • Leverage a data-driven approach to optimize time and merchant resources

• Become a subject matter expert in Jama’s products and offerings, specifically our airborne systems and defense systems solutions • Proactively lead multiple customer engagements; work directly with clients on how to align their process and Jama Connect to relevant system engineering methodologies • Lead client working sessions to drive both process and technology decisions for how Jama Connect solutions will meet the client’s requirements and verification processes • Deliver onsite and remote training of the Jama Connect solution to onboard new users • Document and share best practice articles and enablement assets to scale our delivery maturity • Identify and seek resolution of barriers that could inhibit end user adoption • Assist Solution Lead in enhancing our industry solution offerings • Work with Solution Lead and vertical sales leadership to drive industry business strategy • Find and engage with engineering leaders responsible for process outcomes and help drive performance improvement through Jama Software’s products and solutions • Other duties as assigned.

• Support a wide range of Data & Analytics Transformation projects, spanning data strategy, analytics enablement, and technology integration. • Contribute knowledge and best practices related to critical business processes such as data governance and analytics modernization. • Provide insights into clients, sharing industry-leading practices and guiding them to optimal solutions. • Oversee project administration activities, encompassing project setup, planning, budgeting, account management, and billing, ensuring smooth project completion. • Proactively monitor industry trends and articulate their potential impact on clients. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborating with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. • Mentor team members through coaching, regular ongoing feedback, annual performance reviews, and actively supporting project teams in resolving complex issues. • Build and nurture strong client relationships, serving as a trusted advisor who understands their business needs, identifies opportunities for new business, and delivers high-quality service. • Play an active role in attracting, interviewing, hiring, and retaining top talent. • Design and implement system-to-system integrations using APIs, webhooks, batch interfaces, and event-driven patterns. • Build and support automations across enterprise SaaS platforms (e.g., Coupa, ERP, finance, HR, CRM systems). • Develop reliable integration workflows with error handling, retries, idempotency, and partial failure management. • Perform data mapping and transformation between systems with differing schemas and data models. • Troubleshoot and resolve integration issues across authentication, data, and platform configuration layers. • Collaborate with business, security, and platform teams to understand requirements and constraints. • Produce clear integration documentation and operational runbooks. • Support integrations in production, including monitoring and incident response.