• Administer and maintain mission-critical Windows and Linux servers in virtualized (VMware, Hyper-V) and cloud (Azure, AWS) environments • Develop and maintain scripts (PowerShell, Bash, or Python) to automate tasks, improve system performance, and streamline operational workflows • Configure, deploy, and support Windows and macOS desktop systems, ensuring optimal performance and consistent user experiences • Troubleshoot endpoint, connectivity, and authentication issues by analyzing logs, configuration data, and network traffic • Collaborate with network engineers to monitor and maintain connectivity, resolving LAN/WAN/Wi-Fi issues as they arise • Support AV systems and classroom technology, ensuring seamless integration of instructional and collaboration tools for campus environments • Participate in user access and permissions management, maintaining secure, compliant data access for managed services clients • Monitor systems using tools such as ConnectWise, SolarWinds, or similar platforms; identify issues and escalate complex problems to senior team members when necessary • Follow security best practices in all system and network configurations, applying updates and patches in compliance with FERPA, GLBA, and institutional standards • Assist with periodic security audits, documenting findings and corrective actions to maintain compliance • Maintain detailed and accurate infrastructure documentation, including system configurations, troubleshooting procedures, and setup processes • Provide day-to-day leadership, coaching, and performance management for the Network Administrator and two Desktop Technicians, fostering collaboration and accountability across the team • Ensure consistent service delivery, prioritization of tasks, and professional development for team members • Support administrative and operational tasks such as inventory management, vendor coordination, and IT reporting • Demonstrate strong soft skills, including communication, teamwork, organization, and adaptability in a client-focused environment • Occasional travel to client sites, as needed

• Serve as a technical lead responsible for designing, securing, and operating enterprise infrastructure across on-premises, hybrid, and cloud environments • Ensure availability, performance, and security of Epic and third-party healthcare systems • Administer and secure Windows and Linux servers, Active Directory, DNS, DHCP, and identity platforms • Manage virtualization environments (VMware, Hyper-V) • Implement and maintain enterprise backup, disaster recovery, and business continuity solutions • Support vulnerability remediation, security incident response, and root-cause analysis • Automate infrastructure and security operations using scripting and configuration management tools • Partner with cloud, network, security, and application teams to deliver secure, resilient infrastructure

• Design, build, and maintain scalable data infrastructure on AWS using technologies such as Aurora PostgreSQL, RDS, S3, and Snowflake. • Implement and operate core data systems across ingestion, transformation, storage, and orchestration layers. • Ensure high levels of reliability, performance, availability, and cost efficiency of data platforms and environments. • Apply and promote best practices in data modeling, observability, infrastructure as code (IaC), and CI/CD automation. • Support and scale distributed data systems (e.g., PostgreSQL/Aurora, Snowflake, Kafka, caching) across environments. • Partner with application, analytics, and AI teams to enable efficient and self-service data access and usage. • Participate in design reviews, contribute to technical standards, and mentor junior engineers. • Troubleshoot production issues and drive continuous improvements in data platform operations. • Support operational excellence by participating in on-call rotations and off-hours incident response when required.

• Manage Azure resources including networks, storage, and services. • Oversee Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive). • Administer Azure Active Directory (Entra ID) – roles, conditional access, governance. • Manage Intune for device compliance and deployment. • Monitor and optimize cloud resource usage and cost. • Build automation for provisioning, user management, and routine IT workflows. • Develop scripts and Power Automate flows to reduce manual effort and improve accuracy in business operations and Finance. • Implement proactive monitoring and alerting. • Apply and maintain security policies (MFA, device compliance, least-privilege access). • Conduct periodic audits and support security incident investigations. • Collaborate with IT leadership to maintain compliance standards. • Partner with business units to deliver secure integrations and data automation. • Support and enhance system integrations between Kantata, Business Central (ERP), Navan, ADP, and business systems used across Finance and Business Operations. • Work closely with Finance and other departments to understand the processes and workflows to ensure data accuracy and reducing manual work. • Support and optimize specialty applications hosted in Azure or SaaS environments. • Evaluate emerging technologies that improve efficiency and innovation opportunities as well as scalability of business systems. • Assuming technical ownership on integration and automation projects and working closely with the Director of IT and Business Stakeholders enabling strategic decisions and successful outcomes. • Serve as escalation point for complex issues. • Maintain documentation and system configuration records. • Maintain audit readiness for financial system integrations and data handling. • Provide coverage for IT Director functions to ensure operational continuity.