NICE logo
NICE

Make experiences flow.

AI Transformation Strategist

Artificial IntelligenceArtificial IntelligenceOtherRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

81 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

AI Transformation Strategist

NICE

• A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery • Engage primarily at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution • Maintain the executive fluency to contribute credibly in C-suite conversations when required • Move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation • Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building agentic experiences • Leverage NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale

Job Requirements

  • 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions
  • Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity
  • Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment
  • Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs
  • Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
  • Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
  • Outstanding verbal and written communication skills with the ability to convey complex technical information to non-technical stakeholders and drive projects forward with clarity
  • Strong analytical and structured problem-solving skills to identify risks, develop mitigation strategies, and handle unexpected challenges across customer relationships and products
  • Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale
  • Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environment
  • Degree in Computer Science, Engineering, Mathematics, or a related technical field; MBA or comparable experience at the intersection of technology and operations is a strong plus
  • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
  • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
  • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
  • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture
  • Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity

Benefits

  • Join an ever-growing, market disrupting, global company
  • Opportunity to work in a fast-paced, collaborative, and creative environment
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations

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