Role Description We are seeking motivated individuals interested in working remotely to support clients with planning and coordinating travel experiences. As a Remote Travel & Vacation Planning Specialist, you will assist clients in researching, organizing, and reserving travel arrangements including accommodations, transportation, cruises, and activities. This role focuses on providing personalized support to help clients create smooth and enjoyable travel experiences. You will communicate with clients to understand their preferences, offer recommendations, and manage the details of their trips from start to finish. This opportunity is ideal for individuals who enjoy helping others, are detail-oriented, and are comfortable working independently in a remote environment. - Research and plan travel options based on client preferences - Coordinate bookings for flights, hotels, cruises, and packages - Communicate with clients to understand needs and provide guidance - Provide destination recommendations and travel insights - Manage reservations and assist with updates or changes when needed - Stay informed on travel trends, destinations, and supplier options Qualifications - Strong communication and customer service skills - Ability to organize information and manage multiple details - Comfortable using online tools and completing research - Self-motivated and able to work independently - Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or Latin America Benefits - Work remotely from home - Flexible schedule - Ongoing training and industry resources - Access to travel-related perks and discounts - Opportunity to grow within the travel industry Company Description

About UZURV Transportation gives people freedom – to work, to take care of their needs, and to enjoy their lives. UZURV is the assisted mobility marketplace and transportation network company for riders, funding organizations, and qualified providers that makes accessible transportation easy, safe, and efficient – so it just works. UZURV uses technology and operational processes, guided by a world-class team, to improve transportation in communities across the country. Since 2017, we have tackled the toughest challenges transit agencies and community transportation programs face when arranging rides to people with disabilities and older adults. We solve for driver shortages, vehicle shortages, rising costs, and program inefficiencies, all while providing the rider the service they deserve. We partner with nearly 50 programs in 16 states and Washington, D.C., and UZURV was recently certified as a 2025 Great Place to Work. A Little Bit About the Role At UZURV, we are steadfast in our commitment to expanding access to safe, reliable, and dignified transportation for communities of health across the nation. As a rapidly growing technology company, we partner with healthcare organizations, municipalities, and other agencies to provide life-changing mobility experiences for riders who depend on consistent, compassionate service. As a Customer Care Associate, you will serve as the first point of contact for our riders and program partners, acting as both a problem-solver and advocate. Through inbound calls and case handling, you’ll take a proactive and investigative approach—listening carefully, identifying root causes, and ensuring that every concern is resolved efficiently and with empathy. Exceptional communication is essential in this role. You’ll engage daily with a diverse range of stakeholders, including riders, drivers, and clients—requiring professionalism, clarity, and collaboration in every interaction. This is more than a support position—it’s an opportunity to make a tangible impact in people’s lives and contribute directly to UZURV’s mission of connecting individuals to care, independence, and opportunity through reliable transportation. We are Currently Hiring for the Following Shifts: - Tuesday – Sunday | 8:00 AM – 5:00 PM How You'll Make an Impact: - Act as a trusted escalation point for complex customer concerns originating from our call center, ensuring each situation is managed with care and accountability. - Deliver timely, professional support across multiple communication channels, including chat, email, Slack, and phone—while representing the UZURV brand with empathy and precision. - Maintain thorough and accurate documentation of all customer interactions and case details within internal systems to support transparency, consistency, and compliance. - Investigate and resolve intricate customer issues by combining analytical thinking with empathy, ensuring riders and partners feel heard and supported. - Collaborate cross-functionally with internal teams to coordinate prompt, effective solutions that reinforce our commitment to safety, accessibility, and reliability. - Use internal tools to assist riders with trip-related questions and requests for additional information. - Leverage internal systems and tools to assist riders with trip inquiries, schedule updates, and requests for additional information, always striving for clarity and confidence in every exchange. - Assess and respond to issues in real time, maintaining composure and a solution-oriented mindset in high-pressure or time-sensitive situations. - Demonstrate adaptability and sound judgment in rapidly evolving circumstances, including managing and escalating urgent or emergency situations when required. - Communicate with professionalism and purpose across all platforms, fostering trust and collaboration among riders, drivers, and partners alike. What You’ll Need to Have to Succeed: - Minimum of 3 years of experience in customer support, hospitality, or a high-volume contact center environment, with a proven record of delivering exceptional service. - Demonstrated empathy and emotional intelligence, with the ability to remain composed, compassionate, and professional in complex or high-stress situations. - Exceptional communication skills (written, verbal, and interpersonal) with an emphasis on clarity, active listening, and a warm, professional tone. - Solutions-focused and process-minded, with the judgment to follow established procedures while seeking opportunities to enhance the customer experience. - Proficiency with modern workplace tools, including Slack, Zendesk, and Google Workspace, and an aptitude for learning new systems in a fast-evolving environment. - Ability to work effectively in a remote setting, maintaining focus, confidentiality, and productivity within a private, distraction-free home office. - Reliable high-speed internet connection (minimum 100 Mbps download / 50 Mbps upload) to support consistent communication and system performance. - Successful completion of a background check is a prerequisite for employment. - Must be located within 1 hour of Richmond, VA to allow for occasional in-person collaboration, training, or team events. - Flexibility to support evening, weekend, and holiday operations when business needs arise Key Requirements for Internal Candidates: Schedule and Work Expectations - Flexibility to support evening, weekend, and holiday operations when business needs arise. - Willingness to participate in occasional in-office training sessions or meetings as required. - A minimum of six months of successful tenure as a UZURV associate, demonstrating consistent performance and reliability. - No active disciplinary actions or performance improvement plans within the past six months. Competencies - Deep familiarity with both program-specific and general UZURV Standard Operating Procedures (SOPs), with the ability to respond to questions with accuracy, confidence, and efficiency. - Proven history of professional, courteous, and effective communication over the phone and across multiple channels, including chat, email, and SMS. - Strong written communication skills with an emphasis on clarity, professionalism, and alignment with UZURV’s tone of care and respect. - Demonstrated empathy, patience, and professionalism in all customer interactions—particularly in moments that require compassion and discretion. - Excellent problem-solving abilities, with comfort navigating dynamic, fast-paced environments while maintaining a calm and solution-focused approach. - Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in documentation. - Proficiency with modern business tools and communication platforms, including Google Workspace, Slack, Zendesk, and NICE. - Commitment to upholding UZURV’s mission of providing safe, reliable, and dignified transportation through every interaction and task. Come As You Are Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume! Location Richmond, Virginia Department Operations Support Employment Type Full-Time Minimum Experience Entry-level Compensation $21 Hourly

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This FINRA licensed position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. Eastern and Central time zones preferred. This role reports into the Internal Services Group (ISG) within the PNC Investment Center. ISG is a multi-functioning support center that is available to PNC Wealth Management's clients and provides a service experience that builds brand loyalty and enhances the overall client relationship. ISG also supports our advisors in navigating the firm’s various policies and procedures, while acting as a liaison to our back-office departments to process business requests as effectively and efficiently as possible. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Performs advanced customer service activities and initiatives for specialized products and services. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. - Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. - Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization. - Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team. - Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses FINRA Series 7 and 63 (or 66) required. Pay Transparency Base Salary: $30,992.00 – $71,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 03/18/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

We are seeking motivated individuals interested in working remotely to support clients with planning and coordinating travel experiences. As a Remote Travel & Vacation Planning Specialist, you will assist clients in researching, organizing, and reserving travel arrangements including accommodations, transportation, cruises, and activities. This role focuses on providing personalized support to help clients create smooth and enjoyable travel experiences. You will communicate with clients to understand their preferences, offer recommendations, and manage the details of their trips from start to finish. This opportunity is ideal for individuals who enjoy helping others, are detail-oriented, and are comfortable working independently in a remote environment. Responsibilities: - Research and plan travel options based on client preferences - Coordinate bookings for flights, hotels, cruises, and packages - Communicate with clients to understand needs and provide guidance - Provide destination recommendations and travel insights - Manage reservations and assist with updates or changes when needed - Stay informed on travel trends, destinations, and supplier options Requirements: - Strong communication and customer service skills - Ability to organize information and manage multiple details - Comfortable using online tools and completing research - Self-motivated and able to work independently - Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or Latin America Benefits: - Work remotely from home - Flexible schedule - Ongoing training and industry resources - Access to travel-related perks and discounts - Opportunity to grow within the travel industry