• Lead execution of the company’s mitigation outpost expansion strategy • Help determine market prioritization and launch sequencing • Recruit, train, and coach local market/outpost leaders • Travel frequently to support new market launches and operational stabilization • Develop and refine operating playbooks, SOPs, performance scorecards, training and accountability rhythms • Coordinate launch logistics including: trucks and vans, mitigation equipment, vehicle wraps and branding, warehouse/storage space, insurance setup, basic field infrastructure • Drive KPI accountability across markets including: job volume, revenue, gross profit, speed-to-lead, speed-to-site conversion rates • Partner with leadership and marketing teams to support lead generation and growth • Provide field support and coaching when operational issues arise

• Serve as a senior resource for ACA compliance, guiding internal teams and clients on advanced 1095 reporting and hours tracking requirements. • Lead complex data validation, analysis, and reconciliation for 1095 forms; ensure accurate IRS and state transmissions. • Manage client onboarding for ACA services, including configuration reviews and strategic compliance planning. • Conduct advanced training sessions and consultative meetings with clients and internal stakeholders. • Develop and refine operational standards, best practices, and documentation for ACA processes. • Collaborate with product teams on enhancements, testing, and regulatory updates; provide feedback for continuous improvement. • Monitor ACA legislative changes and proactively communicate impacts to clients and internal teams. • Act as an escalation point for complex issues, driving resolution and client satisfaction. • Ensure confidentiality and compliance with company and regulatory guidelines. • Perform additional duties and special projects as assigned.

• Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch • Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting • Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.) • Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability • Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage • Partner with executive sponsors and department leaders to align Asana usage with business goals • Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement • Define success metrics for adoption, efficiency, and impact • Develop and deliver role-based training for all employees, including individual contributors, managers and program leaders, and executive leadership • Create documentation, playbooks, onboarding guides, and best-practice resources • Collaborate with cross-functional stakeholders to continuously improve workflows • Assess current project and program management maturity and recommend improvements • Optimize Asana usage over time based on feedback, metrics, and evolving business needs • Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable

• Serve as the primary point of contact for assigned clients and families • Conduct onboarding calls and care assessments to establish initial care plans • Review caregiver visit notes and feedback to identify care issues, gaps, or changes • Coach and support caregivers on client-specific care needs and expectations • Address client concerns and resolve issues related to care quality or consistency • Proactively check in with clients to ensure satisfaction and adjust care as needed • Collaborate closely with Scheduling, Staffing, and Operations teams to ensure care plans are executable • Document all care plan updates, communications, and decisions clearly and consistently